Two students smiling

Brampton Charter for Improving the International Student Experience

The Charter


The Brampton Charter for Improving the International Student Experience presents a concrete action plan that will make a positive difference in the lives of international students who choose to study and stay in Brampton. The Charter includes shared principles, recommended actions and mechanisms for accountability.

The Charter builds on what we learned from research on accountability measures and their impact, other postsecondary charters, legislative instruments, and the many compelling ideas that emerged from the International Student Summit held in July 2022.

We hope that our work will inspire other jurisdictions to adopt similar community charters of their own, creating a national network of organizations that choose to hold themselves and one another accountable to provide a seamless and successful international student experience.

Above: Dr. Janet Morrison, Sheridan’s President and Vice Chancellor discusses the Brampton Charter for Improving the International Student Experience during an interview on YourTV Halton’s Diverse Perspectives.

Guiding Principles

  • Appreciate that international student experiences are complex, multifaceted, distinctive, and as heterogeneous as the students themselves.
  • Respect that international students contribute diverse perspectives that enrich the learning experience for all students and are not competing with domestic students for postsecondary spaces.
  • Recognize the distinct stressors, atypical obstacles and macro- and micro-level factors that influence the lives of international students.
  • Acknowledge the need to view the international student experience holistically beginning from when a student considers studying in Canada to beyond graduation.
  • Define the international student experience to encompass physical, mental, social, cultural, financial, and academic well-being, which includes immigration, employment, housing, health, racism, food security, language and belonging.
  • Respond through multi-stakeholder engagement to fill the gaps and bridge the silos that challenge a smooth and seamless international student experience.

Goals & Actions

  • Recognizing that financial stability is at the heart of the safety and well-being of the international student experience, postsecondary institutions and Charter signatories commit to the following:

    • Inform international applicants early and comprehensively about all related expenses, not just tuition and fees.
    • Encourage and streamline direct application processes. Where agents are involved, ensure processes are in place to only partner with trustworthy and vetted enrolment agents.
    • Create a public database of unethical agents.
    • Provide consistency in tuition and fee policy and protection against substantial increases in international student tuition and fees.
    • Commit to shared data collection on the international student population, including mapping of changing demographics, enrolment patterns, and international student needs.
  • Recognizing that academic standards and pedagogical relationships vary considerably across cultures, and that international students need accessible guidance on how to navigate the Canadian academic and social environment, postsecondary institutions and Charter signatories commit to the following:

    • Create a hub where students can access accurate, trusted information throughout their journey.
    • Call on all levels of government to adequately fund community-based non-profits that offer mental health and other supports.
    • Partner with/advocate to other levels of government/the province for collaboration and funding.
    • Undertake periodic assessments of available health insurance plans and coverage for international students.
    • Provide culturally appropriate and multilingual health care and supports.
    • Create trauma-informed best practices for the more severe cases of international students needing urgent help (suicides or attempted suicides, unexpected pregnancies, homelessness, justice system).
    • Facilitate the integration of domestic and international students, promote connections to alumni and create positive engagement opportunities between international students and the community, supported by cross-cultural training.
    • Work to positively shape the messaging and narratives on the international student experience.
  • Recognizing that postsecondary institutions and all levels of government should work with local partners, the development industry and government to ensure access to safe, affordable and accessible housing both on and off campus, Charter signatories commit to the following:

    • Consider housing and transportation opportunities for international students as part of municipal planning.
    • Support the delivery of affordable student housing through streamlined approvals.
    • Advocate for and promote safe and legal rental accommodation that is subject to inspection and reporting.
    • Educate property owners on registration of rental units with the municipality to help meet safety standards.
    • Educate international students on rights and responsibilities under the Landlord and Tenant Act and facilitating access to affordable legal counsel.
    • Recognize food insecurity as a growing issue among international students and provide targeted support and resources so that learners can afford both rent and groceries.
    • Allocate a percentage of international student tuition and fees revenue to financial scholarships and supports for international students.
  • Recognizing that many international students work to support their families back home and pay for their tuition/living expenses, Charter signatories commit to the following:

    • Develop targeted experiential education and co-op opportunities for international students, keeping in mind their unique challenges when accessing careers and employability support.
    • Prevent and reduce exploitation of international students through stronger enforcement of provincial labour laws, especially as they relate to temporary work and the gig economy that many international students rely on during their studies.
    • Inform international students of their rights as workers and offer provision to connect with appropriate legal complaint and advocacy support services.
    • Educate employers about the benefits of hiring international students and graduates and the immigration regulations that facilitate their employment.
    • Engage in advocacy with employers, relevant community organizations and all levels of government to improve employment outcomes for international students and graduates.
  • Recognizing the intergovernmental nature of immigration- and settlement-related issues to improving the international student experience, each level of government should commit to the following:

    • Request that the federal government provide timely, accurate and plain-language information on immigration-related matters including student visas and applications, arrival information, entitlements and responsibilities, work regulations during and post study, and application for permanent residency and citizenship.
    • Request that the provincial government provide clarity to postsecondary graduates on dates and application procedures through the Ontario Immigrant Nominee Program (ONIP) program.
    • Partner with the regional/municipal government to provide increased access to and awareness of recreational, community safety/well-being and public health opportunities to ensure a safe and successful transition to permanent residency.

Accountability Measures

  • Invest in regular data collection from signatories to encourage consistency in data governance and data sharing. Develop systematic reporting of international student profiles in Brampton and Peel Region.
  • Embed the implementation, monitoring and accountability of this Charter within existing structures.
  • Develop a self-reporting system for signatories to share the investment, implementation, and monitoring of progress toward the calls to action annually.
  • Introduce recognition measures to celebrate, reinforce and share best-practice models.
  • Commit to promoting continued conversations, fostering constructive dialogue, and advancing mutual learning by sharing insights, good practices, and data-driven reporting on the implementation of the Charter by all signatories. Sharing is envisioned through summits, workshops and other efforts to strengthen inter-institutional communities of practice.
  • Publish the Charter and associated links on the websites of all signatories.

Add your voice: Provide feedback on the Charter

Now that you’ve had the opportunity to consider the Charter, we would love to hear from you.


International students enrich the culture and vibrancy of our communities. Many begin their studies as a pathway to citizenship in Canada, often carrying the burden of expectations of their families, while facing additional obstacles that are atypical of the domestic learner experience.

Recognizing these challenges, the City of Brampton and Sheridan College convened a Roundtable in fall 2021. Using a collective impact approach, it brought together a wide range of community leaders interested in developing an integrated strategy to help international students thrive.

Over the course of six months, this planning committee worked to define the problems being faced, identify gaps and barriers, share existing research, knowledge and lived experiences, and propose ideas and solutions.

Read more about the work completed (Download PPT)

  • The Roundtable’s efforts were inspired by the Collective Impact model, published in the Stanford Social Innovation Review, which provides a framework for tackling complex social-change efforts. The model is based on cross-sector coordination, not the sum of isolated interventions by individual organizations. It brings stakeholders together around a common agenda, a unified vision for change, a shared understanding of the problem and a collective approach to actions, reporting and accountability.

  • The organizers wish to thank the following individuals whose collective efforts built the foundation for the summit:


    • Gurpreet Malhotra, CEO, Indus Community Services
    • Bill Boyes, Fire Chief, City of Brampton

    Members at large

    • Baldev Mutta, Chief Executive Officer, Punjabi Community Health Services
    • Dr. Janet Morrison, President & Vice-Chancellor, Sheridan College
    • Rowena Santos, Councillor, City of Brampton
    • Janice Sheehy, Former Commissioner, Region of Peel
    • Sean Baird, Commissioner, Region of Peel
    • Dr. Kate Bingham, Acting Medical Officer of Health, Region of Peel
    • Chief Nishan Duraiappah, Peel Regional Police
    • Dr. Rardi van Heest, Vice President Medical Affairs, Research & Academics at William Osler Health System
    • Sharanjeet Kaur, Director, Executive Projects and Operations. William Osler Health System
    • Todd Letts, CEO, Brampton Board of Trade
    • Jaspreet Kaur Bal, Ontario Vice President, World Sikh Organization
    • Sinthusha Panchalingam, Clinical Director, Canadian Mental Health Association, Peel Dufferin
    • Jaspreet Singh, Founder, International Students’ Association
    • Dr. Amira El Masri, Director, Center for Global Education and Internationalization


    • Rajan Sandhu, VP Strategic Alignment and General Counsel, Sheridan College 
    • Christine Szustaczek, VP External Relations, Sheridan College
    • Nauman Khan, AVP Government Relations, Sheridan College
    • Keera Smiechowicz, Executive Assistant, Sheridan College
    • Jaskaran Sandhu, Principal, State Strategy
  • The following resources may help to further your understanding of the challenges faced by international students:

International Student Summit

Exterior view of Sheridan's Davis CampusThe two-day summit that took place at Sheridan College’s Davis Campus (July 25–26, 2022) was filled with collaboration, dialogue and a sincere desire to improve student outcomes.

Organized by Sheridan and the City of Brampton and based on the work of the community Roundtable that was convened in fall 2021, the summit brought together more than 200 participants, including members of the federal, provincial and municipal governments, international students, academic researchers, postsecondary administrators, private and public colleges and community agency leaders.

Participants were inspired by the challenge to build a brighter tomorrow for international students by identifying the role that all stakeholders play in providing seamless support to enhance their experience across all stages of the student journey — as prospective students, current students, temporary workers, and, for some, even as future residents or citizens.

The work of the summit laid the foundation for the co-creation of the Brampton Charter for Improving the International Student Experience — a roadmap for making Brampton a best-practice leader in supporting international students.

Summit facilitator

Roopa Desai Trilokekar is an Associate Professor (Postsecondary Education) in the Faculty of Education at York University. She comes to an academic career after 20 years of experience as a professional in the field of international education in Canada, India and the United States. Her research focuses on government policy on international education, its links/impact on higher education and the international student experience.

Most recently, she has completed a project with Immigration, Refugees and Citizenship Canada (IRCC) titled "What distinguishes the international student experience in the Canadian labour market? A comparison of Two Provinces." She is also working on a Social Sciences and Humanities Research Council of Canada (SSHRC) funded project looking at the "international students as ideal immigrants" global policy discourse across Australia, Germany and Canada.

Summit co-hosted by:

City of Brampton and Sheridan College logos

Generously supported by International Insurance.

Summit sponsors

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