Updates on IRCC policy changes to study permits

A hallway at Sheridan's Hazel McCallion Campus

Withdrawals and Refunds

If you decide not to attend Sheridan after paying your full semester fees or non-refundable fee deposit, or after declaring your intent to register, you'll need to formally withdraw by 11:59 p.m. (Eastern Daylight Time) on the 10th day of classes. If you do not formally withdraw by the deadline, you'll be required to pay the full tuition and fees for the semester.

Note: Your fee deposit is non-refundable.

See the Fees Refund/Reversal of Charges Appeal Policy and Fees Refund/Reversal of Charges Appeal Procedure for complete information.

Deadlines to withdraw for a partial refund (2023–2024):

  • Fall 2023 semester: September 18, 2023
  • Winter 2024 semester: January 19, 2024
  • Spring/Summer 2024 semester: May 17, 2024

See the Academic Calendar for withdrawal deadlines without academic penalty.

How to withdraw

  • Complete the withdrawal form in myStudentCentre ("Academics" > "Withdraw from term") by the deadline noted (10th day of classes). Withdrawal deadline dates can be found on the Academic Calendar.

    If you do not formally withdraw by the deadline, you'll be required to pay the full tuition and fees for the semester. Your tuition fee deposit is non-refundable.

  • Before you decide to withdraw from a course or semester, we recommend speaking with an International Student Adviser to discuss the potential impacts of withdrawing on study permits and/or immigration status in Canada. Book an appointment to speak with an International Student Adviser.

    New students

    If you are starting your first semester in a new program and have decided to withdraw, you must complete the International New Student Deferral/Refund Form by the deadline noted (10th day of classes). Withdrawal deadline dates can be found on the Academic Calendar. If you do not formally withdraw by the deadline, no refund will be processed and you'll be required to pay the full tuition and fees for the semester. Your tuition fee deposit is non-refundable.

    Returning students

    If you are a returning student and have decided to withdraw from your program or semester, you must complete the withdrawal form in myStudentCentre ("Academics" > "Withdraw from term") by the deadline noted (10th day of classes). Withdrawal deadline dates can be found on the Academic Calendar. If you do not formally withdraw by the deadline, you'll be required to pay the full tuition and fees for the semester. Your tuition fee deposit is non-refundable.

Refunds

Applicable refunds are automatically initiated for students who withdraw.

How much will I be refunded?

  • Domestic and returning international students who formally withdraw by the applicable deadline are entitled to a refund of the full tuition and ancillary fees for the semester or program period, less the tuition deposit, and a refund in full of any tuition and ancillary fees paid in advance for subsequent semesters.

    If you withdraw after the withdrawal deadline, or if you do not complete the "Application for a Term or Complete Program Withdrawal Form" in myStudentCentre, no refund will be issued and all outstanding fees must be paid.

  • For international students starting their first semester in a new program, all fees are subject to a non-refundable registration charge. This charge varies by program in the range of CAD $1,038–$3,800.

    The refund is calculated as follows: fees paid - international student tuition fee ÷ domestic student tuition fee x $500

    International students who are refused their study permit or who do not meet the conditions of their offer will receive a full refund of fees paid minus a $200 administrative fee. For refused study permits students must provide a proof of the refusal (copy of Immigration document) before the 10th day of classes by completing the International New Student Deferral/Refund Form. Proofs of the refusal for previous semesters are not accepted.

    The Health Insurance fee is non-refundable after the first day of class. All other refundable fees will be refunded.

    Frequently asked question: If my visa is refused after I begin studying remotely, am I entitled to a refund?

    You may apply for an exception to obtain a partial refund if you receive a visa refusal after the official withdrawal deadline.

    You are required to:

    1. Complete the Refund / Reversal of Charges Appeal Form to upload a copy of your visa refusal letter. At the end of the form, select "Refund."
    2. Complete the withdrawal form available in myStudent Centre.

    The Fee Refund Appeal Committee will then consider your request for a refund of fees minus any non-refundable fees as per Paragraph 4.3.5 of the related Fees Refund/Reversal of Charges Appeal Procedure for Students (for example, administrative fee of $200, health insurance fees, program kit fees).

    You will not receive academic credit for the semester in which you receive a refund. Entrance scholarship, if awarded, will be reversed.

    The Refund / Reversal of Charges Appeal Form must be received by Sheridan by the last day of the semester in order to be considered for a refund. View the Academic Calendar to find out the last day of the semester.

    If you do not submit the Refund / Reversal of Charges Appeal Form by the end of the semester, or if you receive a refusal from Immigration, Refugees and Citizenship Canada (IRCC) after the end of the semester, you will not be eligible to receive a refund for that semester.

How will I receive my refund?

  • Your refund will be sent as an email money transfer (i.e., Interac e-Transfer) to your Sheridan student email account.

  • Your refund will be sent to the account that the payment was made from.

  • Any refund, less the non-refundable tuition deposit, will be directed to the National Student Loans Service Centre to pay down current year OSAP debt. All other tuition and ancillary fees, except for the Academic Co-op Charge, will be refunded to you by email money transfer (i.e., Interac e-Transfer) if you formally withdraw by the deadline.

    If your fees were paid by OSAP and another means (e.g., Canadian bank account), they will be refunded to you based on the method of payment (see above for more information).

  • Your refund will be issued by wire transfer. You will be contacted at your Sheridan student email account by a member of the Student Accounts refund team with further instructions. Note: A $50 bank wire transaction fee will be deducted from your refund.

How to request a deferral

  • If you would like to request a deferral on your offer of admission to a subsequent semester, please email admissions@sheridancollege.ca.

    If you're requesting a deferral to a subsequent academic year, your request will be reviewed by the Deputy Registrar, New Student Enrolment.

  • All deferral requests must be submitted by completing the International New Student Deferral/Refund Form before the 10th day of classes. Deferrals are subject to approval and cannot always be accommodated.

    • Deferrals that can be accommodated will be processed with no deduction in fees.
    • Deferral requests that cannot be accommodated will be processed as refunds, with fee deduction as per the refund policy.

    Frequently asked question: If my visa is refused after I begin studying remotely, can I defer my program and get a new offer letter to reapply for the visa?

    You may apply for an exception to defer partial fees to a future semester if you receive a visa refusal after the official withdrawal deadline.

    You are required to:

    1. Complete this Refund / Reversal of Charges Appeal Form to upload a copy of your visa refusal letter. At the end of the form, select "Hold the fees on account for a future intake."
    2. Complete the withdrawal form available in myStudentCentre.
    3. Apply for a new semester through your application portal. Application is subject to program availability. The admissions team will assess your application for a new offer.
    4. The Fee Refund Appeal Committee will then consider your request for a reversal of fees minus any non-refundable fees as per Paragraph 4.3.5 of the related Fees Refund/Reversal of Charges Appeal Procedure for Students (for example, administrative fee of $200, health insurance fees, program kit fees).

    You will not receive academic credit for the semester in which you receive a fee reversal. Entrance scholarship, if awarded, will be reversed.

    The Refund / Reversal of Charges Appeal Form must be received by Sheridan by the end of the semester in order to be considered for a fee reversal. View the Academic Calendar to find out the last day of the semester.

    To be clear, if you do not submit the Refund / Reversal of Charges Appeal Form by the end of the semester, or if you receive a refusal from Immigration, Refugees and Citizenship Canada (IRCC) after the end of the semester, you will not be eligible to receive a fee reversal for that semester.

    Additional notes:
    • Once the new offer is issued, you will be considered a candidate for the new semester, so all rules and regulations for the new semester will apply.
    • The refund policy of the new semester will take precedence. You will not be able to use the current semester's visa refusal letter to claim a refund for the new semester.

Reminders

Amounts still owing

After your withdrawal has been processed, please review your Account Summary in myStudentCentre. If there's a positive balance on your account, that's an amount that you owe to Sheridan and must pay to the school. Refund requests will be automatically initiated once you've completed the withdrawal process.

Assessment process for interrupted studies

If you're a continuing student (full- or part-time), you should note that if your studies are interrupted (that is, you were not enrolled or you withdrew from school) for two or more consecutive semesters, the Academic Faculty will re-assess the credits you earned in previous semesters against the current version of the program of study when you re-start the program, as per the Graduation Policy and Graduation Procedure.

The Office of the Registrar should be informed of the outcome of this assessment in order to register you to re-start your studies in the appropriate semester of the program. If your studies have been interrupted, the time to complete your program will be re-aligned to begin at the point at which credits were most recently assessed against the current version of the program. The Dean of the Faculty or designated Associate Dean reserves the right to waive this requirement.

View more information about withdrawals and refunds.

Fees refund/reversal of charges appeals

Applicable refunds are automatically initiated for students who withdraw.

If you did not formally withdraw by the deadline, but have documented extenuating circumstances and wish to appeal for a refund of tuition and/or administrative fees, you may be considered for an appeal.

How to appeal for a refund

  • Make sure you meet the criteria for extenuating circumstances and can provide required supporting documentation. Appeals will only be considered for the following reasons:

    Reason Documentation required

    Health: Student is experiencing unforeseen, serious, documented medical event(s). (E.g., unanticipated onset of health-related illness, condition, crisis or surgery).

    • Student Health Certificate that has been authorized by a Certified Health Professional. Note: Students are not required to submit separate documentation that discloses the nature of their illness (recommended).
    • If a Student Health Certificate cannot be obtained, a note from the student's health-care provider will be accepted provided it indicates that studies were/are impacted.

    Personal: Student's ability to attend has been affected by an accident, critical illness or death of an immediate family member, or an unexpected life changing event that is at no fault of the student.

    Supporting documentation from a third party that substantiates the claims made in the appeal. Examples can include:

    • Death Certificate or an obituary where the student is named as a dependent of the deceased.
    • Other supporting documentation, if possible.

    Procedural (e.g., administrative error by a Sheridan staff member or department)

    • Student must provide a written explanation that clearly outlines the error made by Sheridan, including all important details such as names, dates, etc.
    • Police reports, lease termination notice(s), eviction notice(s).
    Study Permit Refusal
    • Study Permit Refusal issued by the Government of Canada.
    • Appeal must be received before the last day of the referenced semester.
  • Complete the Application for Fees Refund / Reversal of Charges form and submit supporting documentation. If you can't access this form, please contact your Record Specialist.

  • You'll receive an email response to your Sheridan email address in 2–4 weeks.

    If a refund is granted, your account will be credited. If the appeal results in a credit balance, a refund will be provided based on the method of payment you used when paying your tuition and fees.

    Please note: OSAP recipients will be assessed for refunds with the National Student Loans Service Centre.

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