Ian Nuamah is a Credit Specialist at RBC Royal Bank of Canada in Mississauga Meadowvale HQ.
What led you to Sheridan College?
I chose Sheridan because I wanted to stand out. I wanted establish my own path and begin the first chapter of my unique journey. I also knew that the knowledge and skills I would attain at Sheridan would be transferable in the real world.
What is your most memorable Sheridan experience?
Working with the STARs (Sheridan Student Admissions Representative) program. I truly enjoyed connecting with new people and assisting with the transition and introduction of new students to Sheridan which occupies a special place in my heart. The people at Sheridan - students, professors, support staff, visitors - make Sheridan a one-of-a-kind experience.
What is the most important lesson you learned at Sheridan?
Few people can say they have made it on their own! We must always remember that there are others behind the scenes who contributed to that success.
What is the biggest challenge you face working in the credit department of a large bank?
The most challenging and yet rewarding aspect of my work is turning an irate client into a grateful one. It takes a lot of patience and understanding from both parties. My main objective is to see the problem through the client’s perspective and deal with their concern in an empathetic and timely manner.
So there’s still room for the personal touch as we shift further towards an online banking environment?
There is no doubt in my mind that there will always be a role for personal connection in the financial field. If anything, we should look at the online banking environment as just another choice for consumers.
What advice would you give to a new graduate?
I was told once, “If your fear is greater than your ambition, you will never acquire what you desire. Fear doesn’t really exist, it’s an illusion created to keep you from reaching your true potential.” So never relent, never give up, and work through your fears.