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Alumni Profiles

Danielle Oswell

Danielle Oswell

Pilon School of Business
Year of Graduation: 2000
Program: Business Administration - Finance

Bringing the Personal Touch to Banking

Contrary to the negative image often associated with the financial profession, banking is not necessarily a soulless career.

For Danielle Oswell, relationship building is one of the most important and satisfying aspects of her job as a Senior Account Manager at Royal Bank of Canada (RBC) in Toronto. “I have had many wonderful experiences getting to know my clients not only on a financial level but also on a personal level. They often see me as a part of their family and they value the advice I give them.”

In fact, Danielle’s experience with two clients in summer 2011 is a case in point. She was faced with a loan application for a woman who was taking time off work to be with her terminally ill husband. Because he was unemployed (he lost his job before being diagnosed with cancer), the application was a tough sell. “I poured my heart and soul into building a strong case for her,” recalls Danielle, who was able to get the loan approved before the woman’s husband passed away. “He told her to thank me for all my support and guidance over the years and for making so many things in their life possible. Though a very sad moment for me, it was also a reminder of why I do what I do,” says Danielle, who has worked for RBC for nine years.

Danielle’s dedication has not gone unnoticed by her employer. In 2010 she received the second most prestigious award at RBC for her efforts helping lead a team during a staff change.

Many of the organizational and leadership skills that Danielle demonstrates in the workplace were developed during her years at Sheridan when she worked over 30 hours a week while maintaining excellent grades. “The most important lesson I learned at Sheridan was how to juggle a busy life.”

Her instructors were a big part of her professional growth, says Danielle. “Not only did they teach me the course materials, but they threw in their life experiences which made it fun to go to school. I vividly remember Mr. Campbell who helped develop my passion for finance.” Now retired, Wayne Campbell was the Finance Program Coordinator.

Although her college years are more than a decade behind her, Danielle knows that learning never really ends. She has gone on to earn additional designations to further advance what has developed into a successful and rewarding career.