Americo Cunha

Experiential learning enthusiast; professor for more than 10 years with large experience of teaching in undergraduate and graduate programs such as Project Management, Business Process Management, and Industrial Engineering. More than 15 years of hands-on professional experience as Project Manager, Business Analyst, Operations Manager, with successful working background in IT, telecom, and manufacturing industries.

Experienced Operations and Project Manager; designed, specified, improved, and managed business processes in areas such as sales, contract administration, service order handling, provisioning, KPI reporting, service assurance, customer service, incident management, IT/telecom asset management and billing. Managed complex and multidisciplinary projects ($300K-5M) in large enterprises and research-based institutions.

Degrees

• Doctor of Science, Production Engineering, Management and Innovation, Federal University of Rio de Janeiro / UFRJ, Rio de Janeiro, Brazil, 2009
• Master of Science, Production Engineering, Decision Support Systems and Logistics, Federal Fluminense University / UFF, Niteroi, RJ, Brazil, 2004
• Master of Business Administration in Management, Brazilian Institute of Capital Markets Business School / IBMEC, Rio de Janeiro, Brazil, 2000
• - Bachelor of Science, Electrical Engineering, , Federal University of Rio de Janeiro / UFRJ, Rio de Janeiro, Brazil, 1988

Scholarly and Professional Activities

• Since 2012—working as Full-Time Professor, Pilon School of Business, at Sheridan College Institute of Technology and Advanced Learning
• 2010/2011—worked as Postdoctoral fellowship at Western University in the Disaster Response Network Enabled Platform (DR-NEP) project, sponsored by Canada's Advanced Research and Innovation Network (CANARIE)
• 2008/2009—worked as Visiting Researcher and Sessional Instructor at Western University
• 2007/2010—worked as examiner and learning consultant (ad-hoc) for the National Exam of Students' Performance (ENADE) conducted by the Brazilian Ministry of Education to evaluate learning outcomes of undergraduate courses of Brazilian universities
• 2006/2009—researched the influence of socio-cultural factors on international information system projects (Doctorate thesis research project)
• 2005/2010—taught grad and undergrad courses in the field of Operations Management and Industrial Engineering at the Federal Centre of Technological Education / CEFET-RJ and Universidade Estacio de Sa, Rio de Janeiro, Brazil
• 2001/2006—developed business processes models and IT business analysis for contact centres, sales, customer management, service provisioning, operations, and billing for the telecommunications sector
• 2002/2004—researched technological convergence and mass-customization strategies in telecommunication services (M.Sc. thesis research project)
• 1993/2001—worked as Operations Manager at three Brazilian nation-wide telecommunication providers. Managed regional operations and outsourcing contracts
• 1988/1993—worked as maintenance engineer
• Author of more than 12 papers in peer-reviewed journals and conferences
• Author of the book chapter “Technology, Convergence, and Innovation: the impacts in the Telecommunications industry” in “Telecommunications Industry and the emergent multimedia informational sector” (in Portuguese), 2009
• Engineer (equiv. of P.Eng.) accredited by Rio de Janeiro Engineering and Architecture Regional Council (CREA-RJ)