Managing Expectations and Negotiating Priorities

The world is moving fast. It can be hard to accept to face such dramatic change, and to accept that we can’t do it all and make everyone happy. Adding items to a never-ending to-do list is not a productive, or sustainable, approach.

This session will provide you with practical strategies to help you develop your skills around how to triage change, manage expectations and diplomatically negotiate some things (without using the word “no”).

Date: January 26, 2023
Time: 7 p.m. - 8:30 p.m.
Location: Online, Zoom

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By the end of the workshop, we will:

• Do a four-step risk analysis exercise to help us prioritize incoming requests and determine when we should be pushing back.
• Create proactive strategies to anticipate, discuss and reduce some of the lower priority demands from arriving in the first place.
• Ask powerful, solution-focused questions to help us explore and negotiate alternatives as change happens and requests come at us.
• Learn other tips (and tactful language) to help us deliver push back in a positive manner.
• Develop team tactics to clarify expectations for response times to email &=and instant messages (an informal “Team Charter”) so that we respond in a timely manner to high priority issues without reacting unnecessarily to lower priority messages.

Presenter: Doug Heidebrecht

Doug is the principal of Sun Mountain Self Management.

Self-management learning (also known as workload management, results management, priority management and time management) has been his specialty for the last 21 years.

Working in Canada’s corporate market, Doug has facilitated countless workshops across Canada, the US, Italy, and Romania. He’s also appeared on BNN, and has been featured in the Globe and Mail, the Toronto Star, Your Workplace, On Board (the Toronto Board of Trade magazine) and various other publications.

After completing a Bachelor of Commerce degree from McMaster University, Doug developed an enthusiasm for bringing “what they don’t teach you in business school”, specifically self-management, to the corporate world. Helping people produce better results, feel less stressed and enjoy life more is what really motivates him. In his efforts to promote long-term learning implementation – real change – he has become an Adler Certified Professional coach.

Doug is big on balance. He enjoys lots of time with his family, playing the saxophone and taking as many ski vacations as possible.