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Student Advisement Centre – Peer Mentors

Student Advisement Centre

Job Summary:

Student Advisement Centre Peer Mentors assist students with their academic and social transition to college by providing consistent, timely and accurate information. Peer Mentors make personal connections with students by phone, email and in person. Peer Mentors are also responsible for mentoring students enrolled in the First Year Connections (FYC) group. This position starts with a summer phone campaign to new students and continues throughout the academic year, with various duties within the Student Advisement Centre.

July – August responsibilities:

  • Attend one week of mandatory training: July 4-8
  • Conduct phone calls to welcome first year students and to assist in their transition to college
  • Provide immediate response to all e-mail and telephone queries
  • Maintain accurate and complete documentation of all student contacts – maintain confidentiality
  • Assist with Orientation events

September – April responsibilities:

  • Follow the Peer Mentor Planner for weekly assignments (ie. hallway walkabouts, class visits, events)
  • Assist in the organization of FYC events and work as the event leader when assigned
  • Initiate ongoing contact with registered FYC students by telephone, email or in-person communication
  • Assist Student Advisement Centre visitors, as directed by Student Advisement Centre staff
  • Provide timely and accurate information to a diverse group of students, staff and community individuals
  • Provide excellent customer service and ensure questions and concerns are resolved
  • Refer/walk students to appropriate campus resources
  • Promote Centre services to college community through various modes of marketing
  • Assist in the collection, data entry and analysis of student data
  • Create and maintain displays and promotional whiteboards
  • Present during classroom visits and other workshops
  • Provide Student Services Information Booth coverage and maintain statistics
  • Provide Student Advisement Centre front desk coverage and maintain statistics
  • Provide one-on-one computer assistance relating to academic needs (ie. registering for electives)
  • Maintain accurate and complete documentation of all student contacts – maintain confidentiality
  • Attend Peer Mentor Program meetings and training sessions (includes all Student Services departments)
  • Attend Student Advisement Centre training sessions and meetings
  • Participate in committees, as assigned
  • Assist with Student Success initiatives
  • Other duties as assigned

Benefits:

  • Opportunity to assist students in making a successful adjustment to Sheridan
  • Gain experience in a professional work environment
  • Enhance employability skills (ie. teamwork, communication, presentation, customer service)
  • Convenience of working on-campus