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IT Support Services students looking at network cables

Ontario College Diploma

Computer Systems Technician – Information Technology Infrastructure and Services

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

(Brampton)

Note: This program was formerly known as Information Technologies Support Services.

Play a critical role in today's IT industry.

Program Overview

Hands-on emphasis

The Computer Systems Technician – Information Technology Infrastructure and Services program emphasizes hands-on IT learning via labs, simulators and projects. As a balanced offering, part of the program covers "soft skills" such as customer support, team-based work, leadership, entrepreneurship and communication.

Hands-on experience

Get direct experience in all areas of client and server hardware, software and networking, including:

  • Network design and maintenance
  • Operating systems and databases
  • Website design
  • Call tracking and customer service
  • Network security
  • Virtualization and cloud computing

Mobile computing: Anytime, anywhere

In the IT Infrastructure and Services program, you'll work on a laptop and have online access to lecture notes, assignments and other class material. You'll use OnTheHub — a multi-vendor software repository for student download and use with an academic license.

Additional information

Information Technology Infrastructure and Services professionals play a critical role in today's technology-driven economy, helping end users work effectively with complex hardware, software, networks and websites using sophisticated tools and applications.

Paid co-op work placements provide valuable IT support experience and professional contacts, while offsetting educational costs. Enrolment is limited through an additional selection process.

PSITI

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Degree Entrance Scholarship Available

Once you’ve applied for admission to this program, we’ll automatically consider you for this award.

International Student?

This program is part of our new two-year graduate certificate bundles! You may be able to qualify for a three-year post-grad work permit.

Courses

Creative, innovative learning is at the core of all Sheridan’s courses. Here are the courses you’ll take in this program.

  • CODETITLECREDITS
    SYST19866Operating Systems Technologies (A+ Certification – Prep)3
    APPL10302Web Design3
    COMM13729The Art of Technical Communication3
    APPL10016Productivity Software using MS Word (Expert Level)3
    APPL19014The Spreadsheet Power User Using MS Excel (Expert Level)3
     General Education Course (Mandated)3
    Total:18
  • CODETITLECREDITS
    INFO29760Hardware Troubleshooting and Maintenance (A+ Certification Prep)4
    TELE13167Introduction to Data Communications and Networking3
    APPL10604Call Tracking and Management3
    COMM10074Customer Service Skills3
    DBAS11890Database Management Using MS Access3
    COWT10022Cooperative Education Forum1
     General Education Course (Open)3
    Total:20
    COWT19999Co-op Work Term (optional)7
  • CODETITLECREDITS
    TELE33324Data Network Design and Configuration – Routers and Switches3
    APPL20984Help Desk Management3
    DBAS20199 SQL and Database Management3
    SYST13416Linux/Unix Operating Systems3
    SYST23551Windows Server Administration3
    INFO20172IT Project Management using PMP3
    Total:18
    COWT20799Co-op Work Term (optional)7
  • CODETITLECREDITS
    INFO24178Computer and Network Security3
    BUSM19753Entrepreneurship3
    SYST16023MS PowerShell Scripting4
    SYST28043Web Technologies3
    INFO16178Training the IT Trainer3
    SYST28296Systems Administration Linux/UNIX3
     General Education Course (Open)3
    Total:22

Courses subject to change.

Find course details:

Courses subject to change.

Find course details:

Courses subject to change.

Find course details:

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Admission Requirements

Program Eligibility

Ontario Secondary School Diploma or equivalent, including these required courses:

  • One English, Grade 12 (ENG4C or ENG4U)

plus

  • Any Grade 12 math (C or U) or Grade 11 Functions (MCF3M) or Grade 11 Functions and Relations (MCR3U)

or

Mature student status.

Applicants who do not meet the admission requirements will be invited to complete pre-admission tests in mathematics and English. Applicants asked to take the test are considered for admission to Term 1 contingent on receiving a minimum grade of 60% in both the pre-admission mathematics/English tests.

Applicants lacking the Mathematics admission requirement for this program may wish to upgrade their Mathematics prior to application. For upgrading information, please contact us.

Applicants may also consider applying to our Technology Fundamentals program. Successful completion of this program will meet the Mathematics requirement and will provide a broader sense of the Science and Technology fields.

Applicant Selection

Eligible applicants are selected on the basis of previous academic achievement (the average of their six highest senior-level credits, including required courses), and/or results of pre-admission testing.

Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.

Preparation for Application

Applicants should communicate effectively, function well in team situations, remain calm under pressure, enjoy problem solving, be interested in the computer field, and be open to new and different ways of doing things. Anyone who chooses this field will be on the leading edge of change, helping others to adapt. Prior experience with computers is highly recommended.

English Language Proficiency

All applicants whose first language is not English must meet Sheridan’s English proficiency requirements.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Career Opportunities

Graduates of the IT Infrastructure and Services diploma program have a highly sought-after skill set. Positions typically lead to rapid promotion within the information technology field. Students learn entrepreneurial skills that would assist those seeking to start their own IT business or consulting firm.

Here are some sample job titles for this program:

  • PC Bench Technician
  • Hardware Support Analyst
  • Help Desk Analyst
  • IT Trainer
  • System Support Analyst
  • Technical Support Representative
  • Technical Writer
  • Web Designer

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Co-op

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Degree Completion

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Learning Outcomes

The successful completion of this program will enable the graduate to:

  • Identify, analyze, develop, implement, verify and document the requirements for a computing environment.
  • Contribute to the diagnostics, troubleshooting, documenting and monitoring of technical problems using appropriate methodologies and tools.
  • Implement and maintain secure computing environments.
  • Implement robust computing system solutions through validation testing that aligns with industry best practices.
  • Communicate and collaborate with team members and stakeholders to ensure effective working relationships.
  • Select and apply strategies for personal and professional development to enhance work performance.
  • Apply project management principles and tools when working on projects within a computing environment.
  • Adhere to ethical, legal, and regulatory requirements and/or principles in the development and management of computing solutions and systems.
  • Assist with the implementation of computer systems and cloud solutions.
  • Install, configure, troubleshoot, maintain, upgrade and decommission computing system infrastructures.
  • Automate routine tasks using scripting tools and programming languages.
  • Install and monitor a database management system in response to specified requirements.
  • Provide technical support for computing system infrastructures that aligns with industry best practice.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Internship

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program Fees

Fees shown here are estimates only. Fees are in Canadian dollars and include tuition, health insurance and ancillary charges.

The fees shown here are for the 2021–2022 academic year, and are subject to change. The fees displayed are for the first two (2) academic terms of study at Sheridan unless otherwise noted; fees for subsequent terms are not reflected on this website.

Program Fees

Fees for this program are paid to the University of Toronto Mississauga.

Program Fees

Fees for this program are paid to Brock University.

Program Fees

Fees shown here are estimates only. Fees are in Canadian dollars and include tuition, health insurance and ancillary charges.

For Canadian Students

The fees shown here are for the 2021-2022 academic year, and are subject to change. The fees displayed are for the first two (2) academic terms of study at Sheridan unless otherwise noted; fees for subsequent terms are not reflected on this website. For English Language Studies, depending on your level placement, your program completion time may differ.

For International Students

The fees shown here are for Fall 2021, and are subject to change. The English Language Studies program is offered to international students in 7-week sessions. The fees displayed are for each 7-week session and include tuition and health insurance. Depending on your level placement, your program completion time may differ.

Fees For Canadian Students

Fees for Canadian students

$4,652.00

Notes: Co-op students must pay an additional fee of $535 in the term prior to each co-op work term.

Fees for International Students

Fees for International students

$18,443.00

Financial Aid & Awards

Your education is a big investment, and we're here to help! Keep an eye on our Financial Aid & Awards page for regular updates, and check out these important links:

All new international students beginning their studies in the Fall 2021 or Winter 2022 semesters will receive an entrance scholarship ranging from $1,000 to $2,000.

Sheridan Degree Entrance Scholarship

Sheridan is pleased to provide an entrance scholarship in the amount of $1,000 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.

Sheridan Degree Entrance Scholarship

Sheridan is pleased to provide an entrance scholarship in the amount of $1,500 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.

Sheridan Degree Entrance Scholarship

Sheridan is pleased to provide an entrance scholarship in the amount of $2,500 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.

Bursaries for Grade 12 Students Pursuing Studies Toward a Career in Law

The annual Bursary Program for grade 12 students pursuing careers in the justice sector at an Ontario university or college is now open! Bursaries are offered by the Association of Justices of the Peace of Ontario (AJPO), the Association of Ontario Judges (AOJ) and the Ontario Superior Court Judges’ Association (OSCJA). Each association offers one bursary per year in each of their judicial regions for a total of 22 bursaries province-wide!

Applications close on May 26. Spread the word to students! Visit the Bursary web page for more information.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Frequently Asked Questions

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Labs & Technology

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Is Experiential Design the right program for me?

Date: Wednesday, May 26th, 4 p.m. – 6 p.m.
Want to learn more about Experiential Design? This interactive workshop will explain what Experiential Design is and explore the many exciting career options in this rapidly-growing field.

Sheridan’s new Bachelor of Experiential Design is the first degree of its kind in Canada, teaching holistic approaches to wayfinding, public installation, placemaking, exhibition design, themed environments and event design. Our internationally recognized faculty, deep industry connections and renowned creative culture provide the ideal foundation for this ground-breaking program.

Workshop Schedule

  • Overview of what Experiential Design is all about
  • Interactive design activity exploring sensory communication
  • Q&A with experiential designers working in the industry

Financial Planning Certification

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Professional Sales Certificate

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program Transition

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Earn your Masters degree

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Transfer Opportunities

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Clinical Placements

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Articulation Agreements

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program availability

Ontario College Diploma

Co-op

Full-time 2 years Program code: PSITC

Ontario College Diploma
Start date Campus Status
Sep 2021 Davis Campus (Brampton) Available
Jan 2022 Davis Campus (Brampton) Available

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