Co-op | 2 years (4 semesters)
Fees & Financial Aid
Note: This program was formerly known as Information Technologies Support Services.
Play a critical role in today's IT industry.
Get the skills you need for a successful career in IT
Information Technology Infrastructure and Services professionals play a critical role in today's technology-driven economy, helping end users work effectively with complex hardware, software, networks and websites using sophisticated tools and applications. Prepare for a strong career in this field as you learn through labs, simulators and projects. You'll also gain critical "soft skills" such as customer support, team work, leadership, entrepreneurship and communication.
Get direct experience in all areas of client and server hardware, software and networking, including:
- Network design and maintenance
- Operating systems and databases
- Website design
- Call tracking and customer service
- Network security
- Virtualization and cloud computing
Mobile computing: Anytime, anywhere
In the IT Infrastructure and Services program, you'll work on a laptop and have online access to lecture notes, assignments and other class material. You'll use OnTheHub — a multi-vendor software repository for student download and use with an academic license.
Paid co-op work placements provide valuable IT support experience and professional contacts, while offsetting educational costs. Enrolment is limited through an additional selection process.
Creative, innovative learning is at the core of all Sheridan’s courses. Here are the courses you’ll take in this program.
CODE TITLE CREDITS SYST19866 Operating Systems Technologies (A+ Certification – Prep) 3 APPL10302 Web Design 3 COMM13729 The Art of Technical Communication 3 APPL10016 Productivity Software using MS Word (Expert Level) 3 APPL19014 The Spreadsheet Power User Using MS Excel (Expert Level) 3 General Education Elective (Open) 3 Total: 18
CODE TITLE CREDITS INFO29760 Hardware Troubleshooting and Maintenance (A+ Certification Prep) 4 TELE13167 Introduction to Data Communications and Networking 3 APPL10604 Call Tracking and Management 3 COMM10074 Customer Service Skills 3 DBAS11890 Database Management Using MS Access 3 COWT10022 Cooperative Education Forum 1 General Education Course (Open) 3 Total: 20 COWT19999 Co-op Work Term (optional) 7
CODE TITLE CREDITS TELE33324 Data Network Design and Configuration – Routers and Switches 3 APPL20984 Help Desk Management 3 DBAS20199 SQL and Database Management 3 SYST13416 Linux/Unix Operating Systems 3 SYST23551 Windows Server Administration 3 INFO20172 IT Project Management using PMP 3 Total: 18 COWT20799 Co-op Work Term (optional) 7
Courses subject to change.
Current students should refer to their Academic Requirements in myStudentCentre to track their academic progress and outstanding course requirements.
Ontario Secondary School Diploma or equivalent, including these required courses:
- One English, Grade 12 (ENG4C or ENG4U)
- One Math Grade 12 (C or U) or Math Grade 11 Functions (MCR3U) or Functions and Applications (MCF3M)
Applicants who do not meet the admission requirements will be invited to complete pre-admission tests in mathematics and/or English. Applicants asked to take the OCMA math test require a minimum 60% passing grade. See Mature student status for details.
Applicants lacking the Mathematics admission requirement for this program may wish to upgrade their Mathematics prior to application. For upgrading information, please contact us.
Applicants may also consider applying to our Technology Fundamentals program. Successful completion of this program will meet the Mathematics requirement and will provide a broader sense of the Science and Technology fields.
Eligible applicants are selected on the basis of previous academic achievement (the average of their six highest senior-level credits, including required courses), and/or results of pre-admission testing.
Applicants who do not meet the admission requirements for this program may be advised individually regarding other related programs.
Preparation for Application
Applicants should communicate effectively, function well in team situations, remain calm under pressure, enjoy problem solving, be interested in the computer field, and be open to new and different ways of doing things. Anyone who chooses this field will be on the leading edge of change, helping others to adapt. Prior experience with computers is highly recommended.
English Language ProficiencyAll applicants whose first language is not English must meet Sheridan’s English proficiency requirements.
Graduates of the IT Infrastructure and Services diploma program have a highly sought-after skill set. Positions typically lead to rapid promotion within the information technology field. Students learn entrepreneurial skills that would assist those seeking to start their own IT business or consulting firm.
Here are some sample job titles for this program:
- PC Bench Technician
- Hardware Support Analyst
- Help Desk Analyst
- IT Trainer
- System Support Analyst
- Technical Support Representative
- Technical Writer
- Web Designer
Computer Systems Technician – Information Technology Infrastructure and Services is offered with both co-op and non-co-op formats. Most program graduates consider co-op to be a significant value-add. Co-op experience typically leads to higher starting salaries and placement rates after graduation.
Students in this program may apply to the co-op program during their second academic semester. Enrolment in the co-op program is limited through an additional co-op application process that takes place at the end of the first year. Students in the co-op program are eligible to complete two co-op work terms prior to graduation. The program-specific academic standard required for participation in Co-op can be found here: Academic Standards for Co-op and Internship.
Co-operative Education is a form of work-integrated learning that links classroom learning with paid work experience within a professional environment. Co-op work terms are related specifically to the academic studies of each student. The work terms provide an opportunity to learn by doing. You’ll apply theory to practice, develop a meaningful view of the working world, and cultivate an awareness of yourself as a professional.
Students receive in-class and 1-on-1 career education support to help prepare for the work term. The co-op component is delivered by Sheridan’s Co-operative Education Office, which facilitates over 1,800 co-op and internship work terms per year Sheridan-wide.
Learn more about Cooperative Education and Internships at Sheridan.
Advanced Entry Challenge Exams
Get credit for what you know
Sheridan recognizes and appreciates that advanced learning doesn’t always require standard classroom instruction, and that opportunities to advance skills and learn new technologies are everywhere.
If you have significant knowledge and experience in programming, web development, database and/or networking, you may choose to complete Advanced Entry Prior Learning Assessment and Recognition (AEPLAR) Challenge Exams for academic credit towards your Sheridan Computer Systems Technology advanced diploma.
How do Challenge Exams work?
AEPLAR Challenge Exams are administered by and through the Sheridan College Assessment Centre or through an approved Test Centre. There are fees to write each exam (an Assessment Centre fee and a Challenge Exam fee).
Your completed Challenge Exam(s) will be evaluated to determine whether you’re eligible for credit in one or more courses within the identified program streams.
Prior Learning Assessment and Recognition (PLAR) and Advanced Standing credits are subject to Sheridan’s policies and procedures. Learn more about Sheridan’s Credit Transfer policies and procedures.
I have previous postsecondary education. Should I write a Challenge Exam?
No. Challenge Exams are designed for applicants with knowledge and experience gained outside of formal education. If you have previous postsecondary education, we encourage you to apply for Advanced Standing instead — you may be eligible to apply your previously earned credits towards your new program at Sheridan.
What subjects can I complete Challenge Exams for?
Challenge Exams for applicants to the Computer Systems Technology – Software Development and Network Engineering program are designed to test skills in specific knowledge streams within this program:
- Programming – Introductory
- Programming – .NET
- Programming – Advanced Java
- Web Development
- Operating Systems
- Software Design
- Mobile App Development – Android
- Mobile App Development – iOS
- Game Development – UNITY
You can also choose to complete Challenge Exams for specific individual courses within the Computer Systems Technology program.
Complete a free self-assessment test to help you determine whether Challenge Exams are a good option for you.
How do I apply to complete a Challenge Exam?
Step 1: Make sure you meet the program admission requirements
You must meet the program admission requirements to be eligible for admission and PLAR.
Step 2: Complete a free self-assessment
Complete a free self-assessment test for each knowledge stream you wish to challenge. This will help you determine whether your current skills will enable you to succeed in the Challenge Exam(s).
Step 3: Apply to Sheridan's Computer Systems Technology advanced diploma program
To be eligible to complete Challenge Exams for this program, you must select "Advanced Entry" as the level of the program on your application.
Step 4: Follow the instructions to complete your Challenge Exam(s)
Once Sheridan receives your application, we’ll send you an email with instructions on how to register and pay for your Challenge Exam(s). Follow those instructions.
Once you’ve completed your Challenge Exam(s), subject matter experts in Sheridan’s Faculty of Applied Science and Technology will evaluate them within 10 business days. The Faculty will forward your results to the Office of the Registrar, and any approved credit transfers will be posted in your Credit Transfer centre. Exam feedback will not be provided.
Step 5: Accept your offer of admission and pay your program fees
If you receive an offer of admission to Sheridan, please follow the instructions to confirm your offer and pay your fees by the due dates indicated in order to reserve your spot in the program.
We wish you success in this process and look forward to seeing you at Sheridan!
Fees shown here are estimates only. Fees are in Canadian dollars and include tuition, health insurance and ancillary charges.
The fees shown here are for the 2023–2024 academic year, and are subject to change. The fees displayed are for the first two (2) academic terms of study at Sheridan unless otherwise noted; fees for subsequent terms are not reflected on this website.
Fees for Canadian students$4,903.50
Notes: Co-op students must pay an additional fee of $535 in the term prior to each co-op work term.
Fees for International students$18,662.50
Financial Aid & Awards
Your education is a big investment, and we're here to help! Keep an eye on our Financial Aid & Awards page for regular updates, and check out these important links:
- Ontario Student Assistance Program (OSAP)
- Scholarships, awards and bursaries
- Work Study Assistance Program
International Entrance Scholarship
All new international students beginning their full-time postsecondary studies (ESL and programs with tuition reduction excluded) in Spring 2023, Fall 2023 or Winter 2024 semesters in Year 1 (Semester 1) will receive an entrance scholarship ranging from $500 to $2,000.
The successful completion of this program will enable the graduate to:
- Identify, analyze, develop, implement, verify and document the requirements for a computing environment.
- Contribute to the diagnostics, troubleshooting, documenting and monitoring of technical problems using appropriate methodologies and tools.
- Implement and maintain secure computing environments.
- Implement robust computing system solutions through validation testing that aligns with industry best practices.
- Communicate and collaborate with team members and stakeholders to ensure effective working relationships.
- Select and apply strategies for personal and professional development to enhance work performance.
- Apply project management principles and tools when working on projects within a computing environment.
- Adhere to ethical, legal, and regulatory requirements and/or principles in the development and management of computing solutions and systems.
- Assist with the implementation of computer systems and cloud solutions.
- Install, configure, troubleshoot, maintain, upgrade and decommission computing system infrastructures.
- Automate routine tasks using scripting tools and programming languages.
- Install and monitor a database management system in response to specified requirements.
- Provide technical support for computing system infrastructures that aligns with industry best practice.
Sheridan's Honours Bachelor of Interior Design curriculum and its delivery are designed to address current social issues pertinent to the design industry. This enables students to broaden their understanding of their place within the world.
Fundamental to the vision of the program is the balance of creative and conceptual thinking with the technical and business aspects of the profession. Courses follow a logical sequence with the degree of difficulty building vertically from first year to fourth year.
The various streams provide a range of design problems building in size and scope, from simple to complex in various design sectors. The curriculum builds on fundamental introductions that ensures a strong foundation for students to apply additional more complex learning and skills developed later in the program.
Studio projects are designed to mimic professional practice and require applied theory, creativity and strong technical knowledge. Curriculum is also connected horizontally across each semester to help support the learning in courses happening simultaneously. This demonstrates the inter-connected knowledge and skills required to practice in the industry.
The program provides many opportunities that expose students to practicing professionals and professional practice. Industry leaders and representatives from professional associations like ARIDO and IDC are invited into the classroom as jurors and guest speakers throughout the four years. The internship also provides professional design work experience for students before they enter their final year of study.
The curriculum is student-centric and designed to equip students with the skills that are required for entry-level design positions and advanced study. Manual skills such as drafting, drawing and model making are developed alongside digital skills using current software. Students are also well-versed in the applicable building codes and regulations required to practice in Ontario. Students are exposed to valuable research skills and encouraged to continue their learning past graduation.
Sheridan's Honours Bachelor of Interior Design program aspires to:
- Develop confident, creative and critical thinkers that can solve a variety of problems thoughtfully, improving the quality of the built environment and protecting the health, safety and welfare of the public.
- Equip students with the tools to think independently and ethically to ensure technically, environmentally, and socially responsible decision-making.
- Deliver current and relevant curriculum that incorporates equity, diversity and inclusion. This encourages students to create spaces that foster inclusivity and look at design from various perspectives within diverse communities, involving numerous stakeholders.
- Inform students regarding the various facets of the profession, engaging them with designers and industry affiliates.
- Encourage continuous professional and personal growth, instilling a desire to contribute to the profession and society at large. The program encourages students to become active participants in the design community, become members of their local Association, write their NCIDQ exams, give back to the community and become progressive leaders in the profession.
- Prepare graduates for entry-level design positions, equipped with the required knowledge and skills for employment in the diverse design industry, ensuring they possess the body of knowledge necessary to respond to social and environmental issues, while designing interior spaces that are technically proficient, code-compliant, conceptually strong, sustainable and all-inclusive.
- Provide enhanced opportunities for students to pursue post-graduate studies, employment, research and/or further their academic studies and/or credentials.
Pathways from Athletic Therapy and Kinesiology
If you've graduated from a health-science degree other than athletic therapy or kinesiology, your application will be assessed on an individual basis.
Get your Osteopathy degree in less time
This bridging program will be available in Spring/Summer 2024.
How to apply: Submit an application using the program code PBHSB.
Bridging courses (Spring/Summer Semester)
- OSTP 17927D: The Science of Osteopathy (3 credits)
- OSTP 14859: Theoretical Pathways to Osteopathy (5 credits)
- OSTP 16333: Practical Pathways to Osteopathy (1 credit)
After successfully completing the assigned bridging courses, you'll be admitted into Year 2 (Semester 3) of our Osteopathy degree. In order to earn your Osteopathy degree, you'll need to complete all courses in the remaining three years of the program, with the following exceptions.
You will additionally take:
- Year 2: OSTP 11271D: Clinical Methodology (3 credits)
- Year 2: SCIE 22437D: Human Physiology for Allied Health (2 credits)
- Year 3: SCIE 31116D: Pathophysiology for Allied Health (3 credits)
You will not need to take:*
- SCIE 26661D: Pathophysiology 1 (3 credits)
- OSTP 24645D: Structure & Function 2 – Lower Cervicals, Thorax & Upper Extremity (3 credits)
- OSTP 22482D: Applied Clinical Practice 2 (1 credit)
- FLPL 21839D: Internship Prep (1 credit)
- SCIE 39622D: Pathophysiology 2 – Systemic Interactions (3 credits)
- RESE 37626D: Statistical Methods in Health Sciences (3 credits)
- RESE 42279D: Applied Research Methods for Health Sciences (3 credits)
- BUSM 44956D: Business Entrepreneurship for Clinical Practitioners (3 credits)
- 6 Degree Breadth Electives (3 credits each)
*Athletic Therapy graduates are also exempt from the following course:
- OSTP 20782D: Clinical Experience 2 (0.5 credits)
Our mission is to utilize harmonious, comprehensive and specialized training to empower our learners with the knowledge, skills and attitude required to demonstrate the Professional Competencies for Canadian Pharmacy Technicians at Entry to Practice.
Our vision is to graduate highly-skilled life-long learners who uphold professional integrity and promote quality and safety in practice.
Critical Performance Statement
Upon graduation, students in Sheridan’s Pharmacy Technician diploma program will have demonstrated the ability to pursue the career of pharmacy technician and to practice safely in a community or hospital while adhering to the scope of practice for pharmacy technicians.
Each year, Sheridan’s Honours Bachelor of Creative Writing & Publishing (CW&P) program hosts a Writer-in-Residence. The 8-month residency is awarded to a writer who embodies the distinctiveness and dynamism of the & in our program name.
In addition to working on at least one specific writing project of their own during their tenure, the Writer-in-Residence is responsible for creative leadership, mentoring and public outreach in the area of creative writing and/or publishing.
How our Writer-in-Residence supports Sheridan students
Students in our CW&P program benefit from the work and mentorship of our Writer-in-Residence, who:
- shares their expertise and experience as a creative professional and working writer;
- performs public readings from their recently published work and/or current work-in-progress;
- organizes public lectures and/or workshops; and
- works with faculty to augment existing curriculum in the area of creative writing, publishing and/or creativity.
Award-winning fiction writer, playwright and poet Kate Cayley is joining Sheridan as the 2023–24 CW&P Writer-in-Residence.
Cayley has published two short story collections and three collections of poetry, and her plays have been performed in Canada, the U.S. and the UK. She has won the Trillium Book Award, an O. Henry Prize and the Mitchell Prize for Poetry, and been a finalist for the Governor General’s Award for Fiction, the Firecracker Award for Fiction, the ReLit Award for both fiction and poetry, and the K.M. Hunter Award for Fiction.
Her writing has appeared in such literary publications as Brick, Electric Literature, Joyland, Best Canadian Poetry and Best Canadian Stories, and she has been a writer-in-residence at McMaster University and the Toronto Public Library.
"Kate’s diverse work plumbs meaning, strangeness and beauty from the spaces we inhabit, even in our domestic lives, while tackling some of the big philosophical questions we all face," says Dr. Genevieve Amaral, Associate Dean, School of Humanities and Creativity. "Our Sheridan community welcomes her capacious intellect, limpid style and wonderful mentorship with full hearts, open ears, and pens, paper and keyboards at the ready!"
From ideas to impact: a masterclass in applied creativity and innovation
Are you a business lead who's looking to level up your company's culture of creativity and entrepreneurship?
Sheridan offers FREE, one-hour masterclasses on topics such as:
- Creative Strategies for an EDI-driven World
- The Science of Creativity and Innovation
- Intra- and Entrepreneurial Thinking, and
- Creative Team Leadership
These masterclasses will catalyze your climate of innovation and give your team an exclusive look into Sheridan’s one-of-a-kind graduate certificate in Applied Creativity and Innovation.*
*Advance further with our Applied Creativity and Innovation graduate certificate
Our new graduate certificate in Applied Creativity and Innovation is a great professional development (PD) opportunity for many company teams. The program teaches complex problem-solving, creativity, innovation and negotiation skills — competencies that make companies more resilient and adaptable as they face the unique challenges presented by the future of work.
Why this program is a great choice for PD:
- Flexible hours — your employees can complete their graduate certificate online, at their own pace.
- Relevant coursework – they can choose electives that are most applicable to their position at your company.
- Award-winning faculty – they’ll learn from instructors who are on the cutting-edge of creativity and innovation research.
- Practicum project – they’ll work alongside our team of experts to resolve an issue that your business is facing today — whether it’s how to leverage artificial intelligence technology, advance your sustainability efforts, update your marketing strategies, address supply chain inefficiencies or another challenge.
This new graduate certificate is currently accepting applications for Fall 2023.
Apprenticeship Exemption Test
The Apprenticeship Exemption Test (AET) provides a chance for students who are learning a skilled trade to bypass in-class studies.
In most cases, you need to score 70% or higher to pass the AET. If you score lower than 70%, you'll need to wait three months before you can try again (with some exceptions for certain exams).
Apprenticeship Exemption Tests are administered at the Hazel McCallion Campus in Mississauga, through Sheridan's Assessment Centre.
Learn more about the AET, including eligibility criteria, available tests and how to register.
Sheridan is a Ministry-approved Apprenticeship Exemption Test centre, authorized through the Ministry of Labour, Immigration, Training & Skills Development (MLITSD), for both apprentices and non-apprentices.
Ontario College DiplomaOptional Co-op
Full-time 2 years Program code: PSITC
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