Degree Entrance Scholarship Available
Once you’ve applied for admission to this program, we’ll automatically consider you for this award.
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
(Brampton)
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Overview
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Courses
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Admission Requirements
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Careers
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Co-op
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Degree Completion
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Learning Outcomes
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Internship
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Fees & Financial Aid
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FAQs
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Labs & Technology
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Virtual Workshop
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Financial Planning Certification
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Professional Sales Certificate
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Program Transition
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Earn your Masters degree
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Transfer Opportunities
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Clinical Placements
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Articulation Agreements
Note: This program was formerly known as Information Technologies Support Services.
Play a critical role in today's IT industry.
Program Overview
Hands-on emphasis
The Computer Systems Technician – Information Technology Infrastructure and Services program emphasizes hands-on IT learning via labs, simulators and projects. As a balanced offering, part of the program covers "soft skills" such as customer support, team-based work, leadership, entrepreneurship and communication.
Hands-on experience
Get direct experience in all areas of client and server hardware, software and networking, including:
- Network design and maintenance
- Operating systems and databases
- Website design
- Call tracking and customer service
- Network security
- Virtualization and cloud computing
Mobile computing: Anytime, anywhere
In the IT Infrastructure and Services program, you'll work on a laptop and have online access to lecture notes, assignments and other class material. You'll use OnTheHub — a multi-vendor software repository for student download and use with an academic license.
Additional information
Information Technology Infrastructure and Services professionals play a critical role in today's technology-driven economy, helping end users work effectively with complex hardware, software, networks and websites using sophisticated tools and applications.
Paid co-op work placements provide valuable IT support experience and professional contacts, while offsetting educational costs. Enrolment is limited through an additional selection process.
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
International Student?
This program is part of our new two-year graduate certificate bundles! You may be able to qualify for a three-year post-grad work permit.
Courses
Creative, innovative learning is at the core of all Sheridan’s courses. Here are the courses you’ll take in this program.
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Semester 1
CODE TITLE CREDITS SYST19866 Operating Systems Technologies (A+ Certification – Prep) 3 APPL10302 Web Design 3 COMM13729 The Art of Technical Communication 3 APPL10016 Productivity Software using MS Word (Expert Level) 3 APPL19014 The Spreadsheet Power User Using MS Excel (Expert Level) 3 General Education Course (Mandated) 3 Total: 18 -
Semester 2
CODE TITLE CREDITS INFO29760 Hardware Troubleshooting and Maintenance (A+ Certification Prep) 4 TELE13167 Introduction to Data Communications and Networking 3 APPL10604 Call Tracking and Management 3 COMM10074 Customer Service Skills 3 DBAS11890 Database Management Using MS Access 3 COWT10022 Cooperative Education Forum 1 General Education Course (Open) 3 Total: 20 COWT19999 Co-op Work Term (optional) 7 -
Semester 3
CODE TITLE CREDITS TELE33324 Data Network Design and Configuration – Routers and Switches 3 APPL20984 Help Desk Management 3 DBAS20199 SQL and Database Management 3 SYST13416 Linux/Unix Operating Systems 3 SYST23551 Windows Server Administration 3 INFO20172 IT Project Management using PMP 3 Total: 18 COWT20799 Co-op Work Term (optional) 7 -
Semester 4
CODE TITLE CREDITS INFO24178 Computer and Network Security 3 BUSM19753 Entrepreneurship 3 SYST16023 MS PowerShell Scripting 4 SYST28043 Web Technologies 3 INFO16178 Training the IT Trainer 3 SYST28296 Systems Administration Linux/UNIX 3 General Education Course (Open) 3 Total: 22
Courses subject to change.
Find course details:
Courses subject to change.
Find course details:
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Admission Requirements
Program Eligibility
Ontario Secondary School Diploma or equivalent, including these required courses:
- One English, Grade 12 (ENG4C or ENG4U)
plus
- Any Grade 12 math (C or U) or Grade 11 Functions (MCF3M) or Grade 11 Functions and Relations (MCR3U)
or
Applicants who do not meet the admission requirements will be invited to complete pre-admission tests in mathematics and English. Applicants asked to take the test are considered for admission to Term 1 contingent on receiving a minimum grade of 60% in both the pre-admission mathematics/English tests.
Applicants lacking the Mathematics admission requirement for this program may wish to upgrade their Mathematics prior to application. For upgrading information, please contact us.
Applicants may also consider applying to our Technology Fundamentals program. Successful completion of this program will meet the Mathematics requirement and will provide a broader sense of the Science and Technology fields.
Applicant Selection
Eligible applicants are selected on the basis of previous academic achievement (the average of their six highest senior-level credits, including required courses), and/or results of pre-admission testing.
Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.
Preparation for Application
Applicants should communicate effectively, function well in team situations, remain calm under pressure, enjoy problem solving, be interested in the computer field, and be open to new and different ways of doing things. Anyone who chooses this field will be on the leading edge of change, helping others to adapt. Prior experience with computers is highly recommended.
English Language Proficiency
All applicants whose first language is not English must meet Sheridan’s English proficiency requirements.Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Career Opportunities
Graduates of the IT Infrastructure and Services diploma program have a highly sought-after skill set. Positions typically lead to rapid promotion within the information technology field. Students learn entrepreneurial skills that would assist those seeking to start their own IT business or consulting firm.
Here are some sample job titles for this program:
- PC Bench Technician
- Hardware Support Analyst
- Help Desk Analyst
- IT Trainer
- System Support Analyst
- Technical Support Representative
- Technical Writer
- Web Designer
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Co-op
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Degree Completion
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Learning Outcomes
The successful completion of this program will enable the graduate to:
- Identify, analyze, develop, implement, verify and document the requirements for a computing environment.
- Contribute to the diagnostics, troubleshooting, documenting and monitoring of technical problems using appropriate methodologies and tools.
- Implement and maintain secure computing environments.
- Implement robust computing system solutions through validation testing that aligns with industry best practices.
- Communicate and collaborate with team members and stakeholders to ensure effective working relationships.
- Select and apply strategies for personal and professional development to enhance work performance.
- Apply project management principles and tools when working on projects within a computing environment.
- Adhere to ethical, legal, and regulatory requirements and/or principles in the development and management of computing solutions and systems.
- Assist with the implementation of computer systems and cloud solutions.
- Install, configure, troubleshoot, maintain, upgrade and decommission computing system infrastructures.
- Automate routine tasks using scripting tools and programming languages.
- Install and monitor a database management system in response to specified requirements.
- Provide technical support for computing system infrastructures that aligns with industry best practice.
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Internship
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Program Fees
Fees shown here are estimates only. Fees are in Canadian dollars and include tuition, health insurance and ancillary charges.
The fees shown here are for the 2021–2022 academic year, and are subject to change. The fees displayed are for the first two (2) academic terms of study at Sheridan unless otherwise noted; fees for subsequent terms are not reflected on this website.
Program Fees
Fees for this program are paid to the University of Toronto Mississauga.
Program Fees
Fees for this program are paid to Brock University.
Program Fees
Fees shown here are estimates only. Fees are in Canadian dollars and include tuition, health insurance and ancillary charges.
For Canadian Students
The fees shown here are for the 2021-2022 academic year, and are subject to change. The fees displayed are for the first two (2) academic terms of study at Sheridan unless otherwise noted; fees for subsequent terms are not reflected on this website. For English Language Studies, depending on your level placement, your program completion time may differ.
For International Students
The fees shown here are for Fall 2021, and are subject to change. The English Language Studies program is offered to international students in 7-week sessions. The fees displayed are for each 7-week session and include tuition and health insurance. Depending on your level placement, your program completion time may differ.
Fees for Canadian students
$4,652.00Notes: Co-op students must pay an additional fee of $535 in the term prior to each co-op work term.
Fees for International students
$18,443.00Financial Aid & Awards
Your education is a big investment, and we're here to help! Keep an eye on our Financial Aid & Awards page for regular updates, and check out these important links:
- Ontario Student Assistance Program (OSAP)
- Scholarships, awards and bursaries
- Work Study Assistance Program
All new international students beginning their studies in the Fall 2021 or Winter 2022 semesters will receive an entrance scholarship ranging from $1,000 to $2,000.
Sheridan Degree Entrance Scholarship
Sheridan is pleased to provide an entrance scholarship in the amount of $1,000 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.
Sheridan Degree Entrance Scholarship
Sheridan is pleased to provide an entrance scholarship in the amount of $1,500 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.
Sheridan Degree Entrance Scholarship
Sheridan is pleased to provide an entrance scholarship in the amount of $2,500 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.
Bursaries for Grade 12 Students Pursuing Studies Toward a Career in Law
The annual Bursary Program for grade 12 students pursuing careers in the justice sector at an Ontario university or college is now open! Bursaries are offered by the Association of Justices of the Peace of Ontario (AJPO), the Association of Ontario Judges (AOJ) and the Ontario Superior Court Judges’ Association (OSCJA). Each association offers one bursary per year in each of their judicial regions for a total of 22 bursaries province-wide!
Applications close on May 26. Spread the word to students! Visit the Bursary web page for more information.
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Frequently Asked Questions
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Labs & Technology
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Is Experiential Design the right program for me?
Date: Wednesday, May 26th, 4 p.m. – 6 p.m.
Want to learn more about Experiential Design? This interactive workshop will explain what Experiential Design is and explore the many exciting career options in this rapidly-growing field.
Sheridan’s new Bachelor of Experiential Design is the first degree of its kind in Canada, teaching holistic approaches to wayfinding, public installation, placemaking, exhibition design, themed environments and event design. Our internationally recognized faculty, deep industry connections and renowned creative culture provide the ideal foundation for this ground-breaking program.
Workshop Schedule
- Overview of what Experiential Design is all about
- Interactive design activity exploring sensory communication
- Q&A with experiential designers working in the industry
Financial Planning Certification
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Professional Sales Certificate
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Program Transition
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Earn your Masters degree
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Transfer Opportunities
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Clinical Placements
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Articulation Agreements
Take a virtual campus tour
Faculty
Faculty of Applied Science & Technology
Designation
Ontario College Diploma
Duration
Co-op | 2 yrs (4 semesters)
Location
Davis Campus
7899 McLaughlin Road, Brampton
Helpful links
Program availability
Ontario College Diploma
Co-opFull-time 2 years Program code: PSITC
| Start date | Campus | Status |
|---|---|---|
| Sep 2021 | Davis Campus (Brampton) | Available |
| Jan 2022 | Davis Campus (Brampton) | Available |
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