Co-op | 2 yrs (4 semesters)
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For the Winter 2021 semester, this program will be delivered entirely through remote learning. View delivery modes for all programs.
Note: This program was formerly known as Information Technologies Support Services.
Play a critical role in today's IT industry.
The Computer Systems Technician – Information Technology Infrastructure and Services program emphasizes hands-on IT learning via labs, simulators and projects. As a balanced offering, part of the program covers "soft skills" such as customer support, team-based work, leadership, entrepreneurship and communication.
Get direct experience in all areas of client and server hardware, software and networking, including:
- Network design and maintenance
- Operating systems and databases
- Website design
- Call tracking and customer service
- Network security
- Virtualization and cloud computing
Mobile computing: Anytime, anywhere
In the IT Infrastructure and Services program, you'll work on a laptop and have online access to lecture notes, assignments and other class material. You'll use OnTheHub — a multi-vendor software repository for student download and use with an academic license.
Information Technology Infrastructure and Services professionals play a critical role in today's technology-driven economy, helping end users work effectively with complex hardware, software, networks and websites using sophisticated tools and applications.
Paid co-op work placements provide valuable IT support experience and professional contacts, while offsetting educational costs. Enrolment is limited through an additional selection process.
Creative, innovative learning is at the core of all Sheridan’s courses. Here are the courses you’ll take in this program.
CODE TITLE CREDITS SYST19866 Operating Systems Technologies (A+ Certification – Prep) 3 APPL10302 Web Design 3 COMM13729 The Art of Technical Communication 3 APPL10016 Productivity Software using MS Word (Expert Level) 3 APPL19014 The Spreadsheet Power User Using MS Excel (Expert Level) 3 General Education Course (Mandated) 3 Total: 18
CODE TITLE CREDITS INFO29760 Hardware Troubleshooting and Maintenance (A+ Certification Prep) 4 TELE13167 Introduction to Data Communications and Networking 3 APPL10604 Call Tracking and Management 3 COMM10074 Customer Service Skills 3 DBAS11890 Database Management Using MS Access 3 COWT10022 Cooperative Education Forum 1 General Education Course (Open) 3 Total: 20 COWT19999 Co-op Work Term (optional) 7
CODE TITLE CREDITS TELE33324 Data Network Design and Configuration – Routers and Switches 3 APPL20984 Help Desk Management 3 DBAS20199 SQL and Database Management 3 SYST13416 Linux/Unix Operating Systems 3 SYST23551 Windows Server Administration 3 INFO20172 IT Project Management using PMP 3 Total: 18 COWT20799 Co-op Work Term (optional) 7
CODE TITLE CREDITS INFO24178 Computer and Network Security 3 BUSM19753 Entrepreneurship 3 SYST16023 MS PowerShell Scripting 4 SYST28043 Web Technologies 3 INFO16178 Training the IT Trainer 3 SYST28296 Systems Administration Linux/UNIX 3 General Education Course (Open) 3 Total: 22
Courses subject to change.
Find course details:
Ontario Secondary School Diploma or equivalent, including these required courses:
- One English, Grade 12 (ENG4C or ENG4U)
- Any Grade 12 math (C or U) or Grade 11 Functions (MCF3M) or Grade 11 Functions and Relations (MCR3U)
Applicants who do not meet the admission requirements will be invited to complete pre-admission tests in mathematics and English. Applicants asked to take the test are considered for admission to Term 1 contingent on receiving a minimum grade of 60% in both the pre-admission mathematics/English tests.
Applicants lacking the Mathematics admission requirement for this program may wish to upgrade their Mathematics prior to application. For upgrading information, please contact us.
Applicants may also consider applying to our Technology Fundamentals program. Successful completion of this program will meet the Mathematics requirement and will provide a broader sense of the Science and Technology fields.
Eligible applicants are selected on the basis of previous academic achievement (the average of their six highest senior-level credits, including required courses), and/or results of pre-admission testing.
Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.
Preparation for Application
Applicants should communicate effectively, function well in team situations, remain calm under pressure, enjoy problem solving, be interested in the computer field, and be open to new and different ways of doing things. Anyone who chooses this field will be on the leading edge of change, helping others to adapt. Prior experience with computers is highly recommended.
English Language ProficiencyAll applicants whose first language is not English must meet Sheridan’s English proficiency requirements.
Graduates of the IT Infrastructure and Services diploma program have a highly sought-after skill set. Positions typically lead to rapid promotion within the information technology field. Students learn entrepreneurial skills that would assist those seeking to start their own IT business or consulting firm.
Here are some sample job titles for this program:
- PC Bench Technician
- Hardware Support Analyst
- Help Desk Analyst
- IT Trainer
- System Support Analyst
- Technical Support Representative
- Technical Writer
- Web Designer
The successful completion of this program will enable the graduate to:
- Analyze and resolve basic information technology problems through the application of systemic approaches.
- Support the analysis, planning, design, development and implementation of computer systems and networks.
- Design, install, configure, troubleshoot and manage components of computer systems and networks.
- Apply basic knowledge of software application development.
- Apply basic knowledge of database connectivity issues and concepts.
- Apply principles of data management to ensure the integrity of information.
- Complete all work in compliance with relevant policies, practices, processes and procedures.
- Participate as an effective individual and member of a team.
- Interpret, produce, and present work-related documents and information effectively and accurately.
- Identify and implement strategies to improve job performance and promote personal and professional growth.
- Install, configure, and optimize microcomputer operating systems and network application software including Windows and Linux software.
- Install, manage, and maintain web servers; design and develop websites.
- Implement cross-platform integration among PC/LAN and mid-range computing systems.
Fees shown here are estimates only. Fees are in Canadian dollars and include tuition, health insurance and ancillary charges.
The fees shown here are for the 2020–2021 academic year, and are subject to change. The fees displayed are for the first two (2) academic terms of study at Sheridan unless otherwise noted; fees for subsequent terms are not reflected on this website.
Fees for this program are paid to the University of Toronto Mississauga.
Fees for this program are paid to Brock University.
Fees for Canadian students$4,891.73
Notes: Co-op students must pay an additional fee of $535 in the term prior to each co-op work term.
Fees for International students$21,456.73
Sheridan Degree Entrance Scholarship
Sheridan is pleased to provide an entrance scholarship in the amount of $1,000 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.
Sheridan Degree Entrance Scholarship
Sheridan is pleased to provide an entrance scholarship in the amount of $1,500 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.
Sheridan Degree Entrance Scholarship
Sheridan is pleased to provide an entrance scholarship in the amount of $2,500 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.
Ontario College DiplomaCo-op
Full-time 2 years Program code: PSITC
|Jan 2021||Davis Campus (Brampton)||Available|
|Sep 2021||Davis Campus (Brampton)||Available|
|Jan 2022||Davis Campus (Brampton)||Available|
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