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Ontario College Diploma

Computer Systems Technician – Information Technology Infrastructure and Services

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

(Brampton)

For details on how Sheridan programs will be delivered in upcoming semesters, please review our Fall 2022 Program Delivery Modes.

Note: This program was formerly known as Information Technologies Support Services.

Play a critical role in today's IT industry.

Program Overview

Hands-on emphasis

The Computer Systems Technician – Information Technology Infrastructure and Services program emphasizes hands-on IT learning via labs, simulators and projects. As a balanced offering, part of the program covers "soft skills" such as customer support, team-based work, leadership, entrepreneurship and communication.

Hands-on experience

Get direct experience in all areas of client and server hardware, software and networking, including:

  • Network design and maintenance
  • Operating systems and databases
  • Website design
  • Call tracking and customer service
  • Network security
  • Virtualization and cloud computing

Mobile computing: Anytime, anywhere

In the IT Infrastructure and Services program, you'll work on a laptop and have online access to lecture notes, assignments and other class material. You'll use OnTheHub — a multi-vendor software repository for student download and use with an academic license.

Additional information

Information Technology Infrastructure and Services professionals play a critical role in today's technology-driven economy, helping end users work effectively with complex hardware, software, networks and websites using sophisticated tools and applications.

Paid co-op work placements provide valuable IT support experience and professional contacts, while offsetting educational costs. Enrolment is limited through an additional selection process.

PSITI

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Degree Entrance Scholarship Available

Once you’ve applied for admission to this program, we’ll automatically consider you for this award.

Degree Completion Information Session (Virtual)

Wednesday, May 18 | 6 p.m.

Learn how to turn your business diploma into a BBA

✔ Build on your diploma
✔ Get your degree in less time
✔ Advance your career

2022 Grad Shows

April 18–May 27, 2022

Check out the work that our graduating class has produced throughout the last school year.

Courses

Creative, innovative learning is at the core of all Sheridan’s courses. Here are the courses you’ll take in this program.

  • CODETITLECREDITS
    SYST19866Operating Systems Technologies (A+ Certification – Prep)3
    APPL10302Web Design3
    COMM13729The Art of Technical Communication3
    APPL10016Productivity Software using MS Word (Expert Level)3
    APPL19014The Spreadsheet Power User Using MS Excel (Expert Level)3
     General Education Course (Mandated)3
    Total:18
  • CODETITLECREDITS
    INFO29760Hardware Troubleshooting and Maintenance (A+ Certification Prep)4
    TELE13167Introduction to Data Communications and Networking3
    APPL10604Call Tracking and Management3
    COMM10074Customer Service Skills3
    DBAS11890Database Management Using MS Access3
    COWT10022Cooperative Education Forum1
     General Education Course (Open)3
    Total:20
    COWT19999Co-op Work Term (optional)7
  • CODETITLECREDITS
    TELE33324Data Network Design and Configuration – Routers and Switches3
    APPL20984Help Desk Management3
    DBAS20199 SQL and Database Management3
    SYST13416Linux/Unix Operating Systems3
    SYST23551Windows Server Administration3
    INFO20172IT Project Management using PMP3
    Total:18
    COWT20799Co-op Work Term (optional)7
  • CODETITLECREDITS
    INFO24178Computer and Network Security3
    BUSM19753Entrepreneurship3
    SYST16023MS PowerShell Scripting4
    SYST28043Web Technologies3
    INFO16178Training the IT Trainer3
    SYST28296Systems Administration Linux/UNIX3
     General Education Course (Open)3
    Total:22

Courses subject to change.

Find course details:

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Admission Requirements

Program Eligibility

Ontario Secondary School Diploma or equivalent, including these required courses:

  • One English, Grade 12 (ENG4C or ENG4U)

plus

  • Any Grade 12 math (C or U) or Grade 11 Functions (MCF3M) or Grade 11 Functions and Relations (MCR3U)

or

Mature student status.

Applicants who do not meet the admission requirements will be invited to complete pre-admission tests in mathematics and/or English. Applicants asked to take the OCMA math test require a minimum 60% passing grade. See Mature student status for details.

Applicants lacking the Mathematics admission requirement for this program may wish to upgrade their Mathematics prior to application. For upgrading information, please contact us.

Applicants may also consider applying to our Technology Fundamentals program. Successful completion of this program will meet the Mathematics requirement and will provide a broader sense of the Science and Technology fields.

Applicant Selection

Eligible applicants are selected on the basis of previous academic achievement (the average of their six highest senior-level credits, including required courses), and/or results of pre-admission testing.

Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.

Preparation for Application

Applicants should communicate effectively, function well in team situations, remain calm under pressure, enjoy problem solving, be interested in the computer field, and be open to new and different ways of doing things. Anyone who chooses this field will be on the leading edge of change, helping others to adapt. Prior experience with computers is highly recommended.

English Language Proficiency

All applicants whose first language is not English must meet Sheridan’s English proficiency requirements.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Career Opportunities

Graduates of the IT Infrastructure and Services diploma program have a highly sought-after skill set. Positions typically lead to rapid promotion within the information technology field. Students learn entrepreneurial skills that would assist those seeking to start their own IT business or consulting firm.

Here are some sample job titles for this program:

  • PC Bench Technician
  • Hardware Support Analyst
  • Help Desk Analyst
  • IT Trainer
  • System Support Analyst
  • Technical Support Representative
  • Technical Writer
  • Web Designer

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Co-op

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Degree Completion

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Learning Outcomes

The successful completion of this program will enable the graduate to:

  • Identify, analyze, develop, implement, verify and document the requirements for a computing environment.
  • Contribute to the diagnostics, troubleshooting, documenting and monitoring of technical problems using appropriate methodologies and tools.
  • Implement and maintain secure computing environments.
  • Implement robust computing system solutions through validation testing that aligns with industry best practices.
  • Communicate and collaborate with team members and stakeholders to ensure effective working relationships.
  • Select and apply strategies for personal and professional development to enhance work performance.
  • Apply project management principles and tools when working on projects within a computing environment.
  • Adhere to ethical, legal, and regulatory requirements and/or principles in the development and management of computing solutions and systems.
  • Assist with the implementation of computer systems and cloud solutions.
  • Install, configure, troubleshoot, maintain, upgrade and decommission computing system infrastructures.
  • Automate routine tasks using scripting tools and programming languages.
  • Install and monitor a database management system in response to specified requirements.
  • Provide technical support for computing system infrastructures that aligns with industry best practice.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Internship

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program Fees

Fees shown here are estimates only. Fees are in Canadian dollars and include tuition, health insurance and ancillary charges.

The fees shown here are for the 2022–2023 academic year, and are subject to change. The fees displayed are for the first two (2) academic terms of study at Sheridan unless otherwise noted; fees for subsequent terms are not reflected on this website.

Fees For Canadian Students

Fees for Canadian students

$4,764.50

Notes: Co-op students must pay an additional fee of $535 in the term prior to each co-op work term.

Fees for International Students

Fees for International students

$18,538.50

Financial Aid & Awards

Your education is a big investment, and we're here to help! Keep an eye on our Financial Aid & Awards page for regular updates, and check out these important links:

International Entrance Scholarship

All new international students beginning their full-time postsecondary studies (ESL excluded) in Spring 2022, Fall 2022 or Winter 2023 semesters in Year 1 (Semester 1) will receive an entrance scholarship ranging from $1,000 to $2,000.

Bursaries for Grade 12 Students Pursuing Studies Toward a Career in Law

The annual Bursary Program for grade 12 students pursuing careers in the justice sector at an Ontario university or college is now open! Bursaries are offered by the Association of Justices of the Peace of Ontario (AJPO), the Association of Ontario Judges (AOJ) and the Ontario Superior Court Judges’ Association (OSCJA). Each association offers one bursary per year in each of their judicial regions for a total of 22 bursaries province-wide!

Applications close on May 27, 2022. Spread the word to students! Visit the Bursary web page for more information.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Frequently Asked Questions

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Labs & Technology

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Financial Planning Certification

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Professional Sales Certificate

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program Transition

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Earn your Masters degree

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Transfer Opportunities

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Clinical Placements

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Computer Science Specializations

In our Honours Bachelor of Computer Science program, you'll learn foundational skills that prepare you to work in any area of computer science. But you’ll also have the chance to specialize in one of four emerging fields that interests you the most.

In the first year of the program, you’ll be introduced to each of these four fields: cloud computing, data analytics, game engineering, and network engineering.

Then, you’ll focus your studies on your selected specialization. You’ll take eight courses in your specialization of choice, gaining specific skills that are not taught in traditional diploma and degree programs. Your computer science specialization will give you a competitive advantage when you graduate.

You can specialize in one of the following fields:

  • Get a deeper understanding of cloud computing — the delivery of computing system resources such as software, databases, servers, data storage, and more — over the Internet. Learn the advantages and disadvantages of private, hybrid or public cloud delivery.

    Specialized Courses
    • Internet of Things
    • Storage Systems
    • Virtualization
    • Cloud Infrastructure
    • Distributed & Parallel Computing
    • Security & Privacy in the Cloud
    • Cloud Economics
    • Cloud Monitoring & Governance
    Specialized Career Opportunities
    • Cloud Software Engineer: Develop large-scale production clouds.
    • Cloud Developer: Create new cloud services and improve current cloud products.
    • Cloud Automation Specialist: Design and implement automated technologies and processes that support your employer’s cloud offerings.
    • Cloud Architect: Use software development and information technology skills to build hybrid DevOp platforms that leverage your employer’s web services, cloud and on-premise data centres.
    • Systems Administrator – Cloud Operations: Automate, organize, monitor and maintain all of your employer’s cloud-based systems.
    • Cloud Services Adviser: Sell and market various cloud solutions, such as Office 365 or Watson analytics.
  • Learn how to apply statistical analysis, data mining and other advanced techniques to draw new and useful insights from large data sets. Confidently interpret and share information about the data patterns you discover.

    Specialized Courses
    • Business Processes
    • Data Analysis & Visualization 1
    • Big Data Management & Processing
    • Data Analysis & Visualization 2
    • Data Warehouse Design & Implementation
    • Machine Learning Techniques
    • Data Mining
    • Business Communication
    Specialized Career Opportunities
    • Data Scientist: Perform data analysis and develop and implement predictive models.
    • Data Architect: Design and implement big data solutions that support the Data Warehouse Environment (DWE).
    • Data Analyst: Apply current technologies, concepts and methodologies to build development projects that integrate various data sources.
    • Data Developer: Use Big Data architectures to migrate data from various databases, implement latest technologies and meet functional and technical requirements.
    • Big Data Platform Engineer: Design, build and administer platforms that combine several big data applications and utilities within a single solution.
  • Master the algorithmic, programming and mathematical techniques used to develop software components for computer games.

    Specialized Courses
    • Gameplay Programming 1
    • Game Engine Architecture
    • Gameplay Programming 2
    • Computer Graphics & Animation
    • Artificial Intelligence for Games
    • Game Tools and Data-Driven Design
    • Multiplayer Games
    • Games in Emerging Technologies & Hardware
    Specialized Career Opportunities
    • Game Developer: Design new games, including art and animation, or write programs to implement a game.
    • Gameplay Programmer: Enhance computer games with gameplay features that improve the user experience.
  • Learn the specialized skills needed to plan, construct, optimize and manage the computer networks that businesses and organizations rely on every day.

    Specialized Courses
    • IP Engineering 1
    • Network Access Technologies
    • Network Service Applications
    • IP Engineering 2
    • Enterprise Network Operations
    • IP Engineering 3
    • Emerging Topics in Networking
    • Internet Core Technologies
    Specialized Career Opportunities
    • Network Engineer: Design, install, maintain and support computer networks.
    • Data Network Services: Troubleshoot computer network performance issues, analyze network traffic, plan capacity solutions and ensure service readiness.
    • Network Quality Assurance Engineer: Perform manual and automatic quality assurance testing for networks.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Articulation Agreements

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program Mission

Our mission is to utilize harmonious, comprehensive and specialized training to empower our learners with the knowledge, skills and attitude required to demonstrate the Professional Competencies for Canadian Pharmacy Technicians at Entry to Practice.

Program Vision

Our vision is to graduate highly-skilled life-long learners who uphold professional integrity and promote quality and safety in practice.

Critical Performance Statement

Upon graduation, students in Sheridan’s Pharmacy Technician diploma program will have demonstrated the ability to pursue the career of pharmacy technician and to practice safely in a community or hospital while adhering to the scope of practice for pharmacy technicians.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program availability

Ontario College Diploma

Co-op

Full-time 2 years Program code: PSITC

Ontario College Diploma
Start date Campus Status
Sep 2022 Davis Campus (Brampton) Available
Jan 2023 Davis Campus (Brampton) Available

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Find your fit and choose with confidence. Choosing the right education is a big decision. At Sheridan we’re committed to providing you with the learning, support and services you need to achieve your goals and reach your full potential. Take a look around, and please connect with us if you have any questions!

Have a question? Contact us.

We’re happy to help with any questions you may have. Give us a call at any of these numbers and select Option 4 after the prompt, or simply fill out the contact form and we’ll get back to you as soon as possible.

905-845-9430 (Oakville/Mississauga)
905-459-7533 (Brampton)

Contact Centre hours of operation:

Monday–Thursday, 8 a.m.–8 p.m.
Friday, 8 a.m.–4:30 p.m.
Saturday, 9 a.m.–1 p.m.

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