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IT Support Services students looking at network cables

Ontario College Diploma

Computer Systems Technician – Information Technology Infrastructure and Services

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

(Brampton)

For the Winter 2021 semester, this program will be delivered entirely through remote learning. View delivery modes for all programs.

Note: This program was formerly known as Information Technologies Support Services.

Play a critical role in today's IT industry.

Program Overview

Hands-on emphasis

The Computer Systems Technician – Information Technology Infrastructure and Services program emphasizes hands-on IT learning via labs, simulators and projects. As a balanced offering, part of the program covers "soft skills" such as customer support, team-based work, leadership, entrepreneurship and communication.

Hands-on experience

Get direct experience in all areas of client and server hardware, software and networking, including:

  • Network design and maintenance
  • Operating systems and databases
  • Website design
  • Call tracking and customer service
  • Network security
  • Virtualization and cloud computing

Mobile computing: Anytime, anywhere

In the IT Infrastructure and Services program, you'll work on a laptop and have online access to lecture notes, assignments and other class material. You'll use OnTheHub — a multi-vendor software repository for student download and use with an academic license.

Additional information

Information Technology Infrastructure and Services professionals play a critical role in today's technology-driven economy, helping end users work effectively with complex hardware, software, networks and websites using sophisticated tools and applications.

Paid co-op work placements provide valuable IT support experience and professional contacts, while offsetting educational costs. Enrolment is limited through an additional selection process.

PSITI

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Courses

Creative, innovative learning is at the core of all Sheridan’s courses. Here are the courses you’ll take in this program.

  • CODETITLECREDITS
    SYST19866Operating Systems Technologies (A+ Certification – Prep)3
    APPL10302Web Design3
    COMM13729The Art of Technical Communication3
    APPL10016Productivity Software using MS Word (Expert Level)3
    APPL19014The Spreadsheet Power User Using MS Excel (Expert Level)3
     General Education Course (Mandated)3
    Total:18
  • CODETITLECREDITS
    INFO29760Hardware Troubleshooting and Maintenance (A+ Certification Prep)4
    TELE13167Introduction to Data Communications and Networking3
    APPL10604Call Tracking and Management3
    COMM10074Customer Service Skills3
    DBAS11890Database Management Using MS Access3
    COWT10022Cooperative Education Forum1
     General Education Course (Open)3
    Total:20
    COWT19999Co-op Work Term (optional)7
  • CODETITLECREDITS
    TELE33324Data Network Design and Configuration – Routers and Switches3
    APPL20984Help Desk Management3
    DBAS20199 SQL and Database Management3
    SYST13416Linux/Unix Operating Systems3
    SYST23551Windows Server Administration3
    INFO20172IT Project Management using PMP3
    Total:18
    COWT20799Co-op Work Term (optional)7
  • CODETITLECREDITS
    INFO24178Computer and Network Security3
    BUSM19753Entrepreneurship3
    SYST16023MS PowerShell Scripting4
    SYST28043Web Technologies3
    INFO16178Training the IT Trainer3
    SYST28296Systems Administration Linux/UNIX3
     General Education Course (Open)3
    Total:22

Courses subject to change.

Find course details:

Courses subject to change.

Find course details:

Courses subject to change.

Find course details:

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Admission Requirements

Program Eligibility

Ontario Secondary School Diploma or equivalent, including these required courses:

  • One English, Grade 12 (ENG4C or ENG4U)

plus

  • Any Grade 12 math (C or U) or Grade 11 Functions (MCF3M) or Grade 11 Functions and Relations (MCR3U)

or

Mature student status.

Applicants who do not meet the admission requirements will be invited to complete pre-admission tests in mathematics and English. Applicants asked to take the test are considered for admission to Term 1 contingent on receiving a minimum grade of 60% in both the pre-admission mathematics/English tests.

Applicants lacking the Mathematics admission requirement for this program may wish to upgrade their Mathematics prior to application. For upgrading information, please contact us.

Applicants may also consider applying to our Technology Fundamentals program. Successful completion of this program will meet the Mathematics requirement and will provide a broader sense of the Science and Technology fields.

Applicant Selection

Eligible applicants are selected on the basis of previous academic achievement (the average of their six highest senior-level credits, including required courses), and/or results of pre-admission testing.

Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.

Preparation for Application

Applicants should communicate effectively, function well in team situations, remain calm under pressure, enjoy problem solving, be interested in the computer field, and be open to new and different ways of doing things. Anyone who chooses this field will be on the leading edge of change, helping others to adapt. Prior experience with computers is highly recommended.

English Language Proficiency

All applicants whose first language is not English must meet Sheridan’s English proficiency requirements.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Career Opportunities

Graduates of the IT Infrastructure and Services diploma program have a highly sought-after skill set. Positions typically lead to rapid promotion within the information technology field. Students learn entrepreneurial skills that would assist those seeking to start their own IT business or consulting firm.

Here are some sample job titles for this program:

  • PC Bench Technician
  • Hardware Support Analyst
  • Help Desk Analyst
  • IT Trainer
  • System Support Analyst
  • Technical Support Representative
  • Technical Writer
  • Web Designer

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Co-op

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Degree Completion

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Learning Outcomes

The successful completion of this program will enable the graduate to:

  • Analyze and resolve basic information technology problems through the application of systemic approaches.
  • Support the analysis, planning, design, development and implementation of computer systems and networks.
  • Design, install, configure, troubleshoot and manage components of computer systems and networks.
  • Apply basic knowledge of software application development.
  • Apply basic knowledge of database connectivity issues and concepts.
  • Apply principles of data management to ensure the integrity of information.
  • Complete all work in compliance with relevant policies, practices, processes and procedures.
  • Participate as an effective individual and member of a team.
  • Interpret, produce, and present work-related documents and information effectively and accurately.
  • Identify and implement strategies to improve job performance and promote personal and professional growth.
  • Install, configure, and optimize microcomputer operating systems and network application software including Windows and Linux software.
  • Install, manage, and maintain web servers; design and develop websites.
  • Implement cross-platform integration among PC/LAN and mid-range computing systems.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Internship

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program Fees

Fees shown here are estimates only. Fees are in Canadian dollars and include tuition, health insurance and ancillary charges.

The fees shown here are for the 2020–2021 academic year, and are subject to change. The fees displayed are for the first two (2) academic terms of study at Sheridan unless otherwise noted; fees for subsequent terms are not reflected on this website.

Program Fees

Fees for this program are paid to the University of Toronto Mississauga.

Program Fees

Fees for this program are paid to Brock University.

Fees For Canadian Students

Fees for Canadian students

$4,891.73

Notes: Co-op students must pay an additional fee of $535 in the term prior to each co-op work term.

Fees for International Students

Fees for International students

$21,456.73

Financial Aid & Awards

Your education is a big investment, and we're here to help! Keep an eye on our Financial Aid & Awards page for regular updates, and check out these important links:

Sheridan Degree Entrance Scholarship

Sheridan is pleased to provide an entrance scholarship in the amount of $1,000 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.

Sheridan Degree Entrance Scholarship

Sheridan is pleased to provide an entrance scholarship in the amount of $1,500 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.

Sheridan Degree Entrance Scholarship

Sheridan is pleased to provide an entrance scholarship in the amount of $2,500 to select applicants in this degree program. View Sheridan Degree Entrance Scholarship details for eligibility criteria and more.

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Frequently Asked Questions

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Labs & Technology

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Financial Planning Certification

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Professional Sales Certificate

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program Transition

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Earn your Masters degree

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Transfer Opportunities

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Clinical Placements

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Articulation Agreements

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Faculty

Faculty of Applied Science & Technology

Designation

Ontario College Diploma

Duration

Co-op | 2 yrs (4 semesters)

Location

Davis Campus

7899 McLaughlin Road,  Brampton


Helpful links

Program Summary

Program availability

Ontario College Diploma

Co-op

Full-time 2 years Program code: PSITC

Ontario College Diploma
Start date Campus Status
Jan 2021 Davis Campus (Brampton) Available
Sep 2021 Davis Campus (Brampton) Available
Jan 2022 Davis Campus (Brampton) Available

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