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Learn about Sheridan’s response to COVID-19 and our safety plans for limited in-person activity this fall.

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Fall Term Questions
Updated: September 23 at 12:45 p.m.

High quality education

  • How can I tell if my course will be delivered in an asynchronous or synchronous format? What is the difference between the two?

    Your professors will confirm whether your course content will be delivered asynchronously and/or synchronously. If you have questions, please connect with your professors directly for clarification.

    Asynchronous delivery means that you can access your course content, including recorded lessons or lectures, at any time. The course content and other info will be posted by your professor on SLATE, including in your course’s Virtual Community.

    Synchronous delivery means your lectures and lessons will be scheduled and delivered live – you must join at a particular time. You will connect to the course content through the virtual classroom platform selected by your instructor.

  • I have questions about using SLATE. Where can I get support?

    SLATE has multiple online tutorials available to students, with a helpful introductory SLATE video here. View a list of helpful step-by-step instructions for students using SLATE, including instructions surrounding Discussion Boards and navigating Quizzes.

  • I can’t access my course on SLATE – what should I do?

    If you are missing a course in SLATE, first please verify that the course has been added to your timetable in myStudentCentre. If you’ve recently added or dropped a course, it may take up to 24-48 hours for enrolment changes to be reflected in your timetable. Please note that course enrolment and access to the course on SLATE also depends on your student record being complete and correct, and your student account being in good standing.

    If the course appears in your timetable but is still not accessible on SLATE, please connect with IT Service Desk servicedesk@sheridancollege.ca. Please provide your name, student ID number and missing course code.

  • How will the Fall 2020 semester be delivered?

    Sheridan intends to offer a full suite of academic programs for the Fall 2020 semester. In keeping with guidance from the Government of Ontario and public health officials, many of our programs will continue to be offered in alternate formats during the Fall semester. Face-to-face learning will be reserved for those courses where experiential hands-on learning is required. We'll continue to look for ways to take advantage of any easing in public health restrictions that may occur.

    Our faculty have spent the past few months retooling, rethinking and reorganizing creative and interactive ways that curriculum is delivered to you. Virtual simulation labs, remote musical productions and our Virtual Internship Program are just a few examples of how we’ll continue to stretch your thinking, build your skills, advance your knowledge and immerse you in the joy of learning.

  • What if I don't feel satisfied with the quality of learning in alternative formats?

    If you do not feel satisfied with the quality of your education during the Fall 2020 semester, you will be able to withdraw without academic penalty and receive a full refund, including the deposit, until October 9. All students will be eligible for this refund. For more information, please visit here.

    Please note:

    • that this refund does not apply to Residence fees. Students considering living in Residence are encouraged to review the Residence Cancellation policy for details, which can be found at www.sheridanresidence.ca.

     

  • I'm thinking of withdrawing from my program. Who can I talk to?

    The deadline to withdraw from a program and receive a full refund is October 9, 2020.

    We believe that you belong at Sheridan and we’re dedicated to helping you stay. We hope you'll speak with an advisor about the options and supports that are available to you. To connect with an advisor to discuss your Sheridan experience and possible withdrawal, simply email askanadvisor@sheridancollege.ca.

    If you're certain you would like to withdraw from all courses, you can do so online through myStudentCentre. View instructions for how to withdraw from your program.

  • I want to drop a course. What are the possible implications I need to think about?

    The deadline to drop a course without academic penalty for the Fall 2020 semester is December 4, 2020 for regular 14-week courses.

    There are many implications to consider before dropping a class. We hope you'll speak with an advisor about your options (i.e. online tutoring, accessible learning support, etc.). To connect with an advisor to discuss your specific course and possible implications, simply email askanadvisor@sheridancollege.ca.

    If you're certain you would like to drop a course (or multiple courses), you can do so online via myStudent Centre, deadlines apply. View online instructions for how to drop courses. You may also book a phone appointment with your Record Specialist via Qless.

Making it affordable

  • I’m experiencing financial distress. Are there any relief measures available to help students make their tuition and fee payments?

    In recognition of the ongoing financial strain caused by the COVID-19 pandemic, Sheridan is offering a payment plan to new and returning domestic students and returning international students who are studying either full-time or part-time in the Fall semester, as was offered for the Spring/Summer semester. The payment plan is available to those students who have paid their enrolment tuition deposit. Specific deadlines will vary depending on whether you're enrolled in a standard or compressed semester, but a standard plan will allow for a first payment of 50% by September 28, with the balance due in two additional payments later in the semester. Our hope is that this will deliver some relief by spreading out the financial demands of continuing your studies.

    Details of the specific payment plan dates for Fall 2020 are posted on myOTR.

    In an effort to provide you with additional financial relief, the enrolment deposit for the Fall 2020 semester has been reduced from $500 to $250 for full-time students, and from $340 to $170 for part-time students. Please note that this reduction is applicable to new domestic students and returning domestic and International students.

  • I’m experiencing financial hardship as a result of the pandemic. Are there any financial supports available?

    Sheridan will continue to advocate for students and identify and share resources as we continue to work to alleviate the stress and hardship that we know our students are facing during this difficult time. We encourage you to visit our eCommunity Resourcs page, which includes information about food and shelter assistance, and our Government Resources page for programs that provide financial relief.

    Please review Sheridan's Financial Aid & Awards page to learn more about scholarships and bursaries available to students in need.

  • Will Sheridan modify ancillary fees for any other services that have been interrupted by the COVID-19 pandemic?

    We recognize that some support services have been interrupted as a result of COVID-19 and, wherever possible, we've adapted service delivery of student supports to online, phone and virtual means.

    Sheridan and the Sheridan Student Union will make adjustments to several ancillary fees for Fall 2020 in light of the changes in access to facilities and delivery services. A full list of amended ancillary fees is available on MyOTR.

  • Will there be a reduction in tuition or program fees for switching to remote learning?

    We're operating in unprecedented times and uncharted territory. Despite those challenges, Sheridan is committed to delivering our curriculum with integrity and ensuring that learning outcomes are met. We never waver on academic quality. Students will receive the learning they were promised when they chose Sheridan.

    Tuition is not being reduced because it covers the cost of providing instruction, assessment, virtual learning technology, and academic support that students will still receive as part of their studies. These costs do not change whether a course is delivered in-person or remotely/online. It is not cheaper for Sheridan to run a course remotely because remote instruction still requires instructors to deliver the course, undertake assessments, evaluations and advising, provide office hours and offer the same type of support that would typically be involved in person.

    While tuition is not being reduced, the overall cost of enrolment is decreasing as a result of reductions to program fees and ancillary fees. These decreases reflect costs that are typically associated with on campus services that will not be available this fall, such as athletics.

  • Will there be a reduction in program fees for switching to remote learning?

    Students in some programs in the Fall 2020 semester may see a reduction in program fees, which cover materials or access to production, studio, or laboratory space as we move to provide their learning experience through alternative formats. Please note that program fees are different than tuition. These reductions will be applied automatically for students in eligible programs taking courses this Fall.

  • Why will I be charged for campus security fees, Onecard fees, IT general technology fees and building operating fees if I am in a remote delivery program and will not be on campus to access these services?

    Sheridan’s campuses have re-opened for operation this Fall to welcome students, faculty and staff on-campus for in-person delivery of specific programs so campus security and building operating fees are necessary. Your Onecard and IT general technology fees support services that are currently operating virtually and you have access to.

Supporting your success

  • What student support services will be available to me?

    We’ve adapted all of our services and outside-the-classroom programming to ensure you feel supported here at Sheridan. Our staff continues to work remotely via phone, chat, video and online support, providing services such as personal counselling, career and academic advising, library resources, assistance with assignments and citation, tutoring, and more.

    If you need support, email askanadvisor@sheridancollege.ca and we’ll connect you with the appropriate support team (e.g., counselling, tutoring, academic accommodations support, advisors, health services, research help, etc.).

    Please visit our Modified Services page for more information.

  • I’ve never taken an online class before – what advice can you share?

    We recognize that the shift to online learning may be challenging. Our advice is to:

    • Create a dedicated study space. It should be away from those in your bubble
    • Make a schedule.  Try keep your same class schedule, if possible.
    • Pace yourself. Break assignments up into chunks to make them more manageable
    • Reduce distractions. Eliminate distractions to focus on your studies
    • Communicate with your professors regularly. Ask for clarification and help as necessary

    For more info and resources visit our Remote Learning page.

    Remember, if you’re feeling anxious and want to connect with someone, we’re only an email away: askanadvisor@sheridancollege.ca

  • What academic resources are available to support my learning this Fall?

    Our physical Library and Learning Services spaces remain closed this Fall; however, we're very much available to support your needs by phone and/or online delivery methods. If you need support, email askanadvisor@sheridancollege.ca and we’ll connect you with the appropriate support team.

    Please also check out our Remote Learning page for a list of resources available to support your learning. 

    If you’re feeling anxious and want to connect with someone, we’re only an email away: askanadvisor@sheridancollege.ca

  • I’m concerned that changes to course delivery may impact my academic accommodations. Where can I get support?

    We understand that changing course delivery may impact your academic accommodations and we are here to help you navigate this process. Once you’ve reviewed your course plans, you’re encouraged to connect with your professors as soon as possible about your specific academic accommodations in their course (i.e. if you will need extra time to complete online tests/exams). For exams being held on SLATE, the option exists to accommodate extended time. Our Accessible Learning Advisors can also assist students by using WebEx during their exam to emulate the human reader experience.

    The Accessible Learning team will continue to work collaboratively with faculty members and students where appropriate to review opportunities to support your accommodations.

    If you have any questions, please do not hesitate to contact with your Accessible Learning Advisor, or email askanadvisor@sheridancollege.ca

  • I have a question for member of my Faculty. How can I contact them?

    Due to the COVID-19 pandemic, most employees continue to work remotely and are available to assist and answer questions virtually. Please do not hesitate to contact us with any questions or concerns you may have. We are here for you and ready to help!

    A list of office contacts for each Faculty can be found on Sheridan Central.

  • What are the computer requirements for my program?

    For the majority of Sheridan programs, using any device with specifications along the lines of the Mac mainstream or Windows mainstream models that are used in the Laptop Learning programs will provide you with all of the processing power you need for remote learning and class work.

    Students in the Faculty of Animation, Arts and Design (FAAD) should consult FAAD’s minimum and recommended computing standards for each of their programs. A listing of programs and their requirements can be viewed on the 2020-2021 FAAD Computing Requirements page.

  • I would like to live in Residence during the 2020-2021 academic year. Where can I find the latest information, procedures and safety measures?

    Please review the Sheridan Residence COVID-19 FAQs page for the latest information.

  • Will co-ops and internships proceed during fall 2020?

    Co-ops and internships will be proceeding in the fall. We have adapted our programs and options to protect the health and safety of our students as they earn co-op and internship recognition through remote opportunities.

    Students are not required to participate in co-op or an internship at a place of employment should they not wish to. We are advising employers and students to prioritize their health and safety and safeguard the health of our community by complying with the advice being issued by public health officials regarding COVID-19.

    Students are securing remote work-terms and we offer multiple alternative options for students to complete their work-terms based on different scenarios. In some cases where it is requested by students, we may be able to allow in-person work and this will be reviewed on a case-by-case basis. Other innovative and virtual options, including elements of the Virtual Internship Program (VIP) may also be available.

    If you have questions or need support, please connect with your usual Co-op department contact by email. If you are unsure who to a contact, email coopenq@sheridancollege.ca.

  • What are the computer requirements for my program?

    For the majority of Sheridan programs, using any device with specifications along the lines of the Mac mainstream or Windows mainstream models that are used in the Laptop Learning programs will provide you with all of the processing power you need for remote learning and class work.

    Students in the Faculty of Animation, Arts and Design (FAAD) should consult FAAD’s minimum and recommended computing standards for each of their programs. A listing of programs and their requirements can be viewed on the 2020-2021 FAAD Computing Requirements page.

Health and safety

  • I am in a program that requires on-campus instruction. Where can I learn more about Sheridan’s health and safety protocols, and the requirements for coming to campus?

    Your health and safety is our top priority, and we’re ready to protect you during any in-person activity your program may require. This will include:

    • Determining the flow of people through buildings to avoid congestion.
    • Ordering reusable masks for students and employees.
    • Implementing a schedule for enhanced cleaning and disinfection.
    • Limiting the use of shared objects and enforce a plan for cleaning between uses.
    • Installing signage that promotes measures to protect oneself and others.
    • Remaining stringent on occupancy limits.
    • Creating well-defined plans for safety within and beyond classrooms, studios, labs and open spaces.

    To learn more about the important health and safety protocols for everyone accessing campus, please visit our COVID-19 and Return to Campus page.

  • What measures will Sheridan take to protect the students and staff who will be on-campus beginning Fall 2020?

    Your health and safety is our top priority, and we’re ready to protect you during any in-person activity your program may require. This will include:

    • Determining the flow of people through buildings to avoid congestion.
    • Determining the flow of people through buildings to avoid congestion.
    • Ordering reusable masks for students and employees.
    • Implementing a schedule for enhanced cleaning and disinfection.
    • Limiting the use of shared objects and enforce a plan for cleaning between uses.
    • Installing signage that promotes measures to protect oneself and others.
    • Remaining stringent on occupancy limits.
    • Creating well-defined plans for safety within and beyond classrooms, studios, labs and open spaces.

    .

Virtual Campus Life

  • What resources are available to help me stay connected to my peers?

    At Sheridan, we understand that the college experience extends far beyond academics. Please visit our new innovative online campus hub that makes it easier than ever to connect with your peers and professors. You’ll also have opportunities to build friendships through live-streamed activities, crowd-sourced study notes and virtual gatherings such as clubs, study halls, coffee hangouts, yoga sessions and cooking classes. Once it’s safe to do so, we’ll be sure to re-introduce more on-campus activities.

  • I want to talk to someone about my options and/or get support. Who can I connect with?

    We recognize that COVID-19 will impact each student in a different way. If you have questions about your specific situation, email askanadvisor@sheridancollege.ca.

  • How can I make a connection with an upper year student about a question that I have?

    Student leaders, Peer Mentors, are happy to connect with you to answer questions or connect you with campus engagement opportunities that fit your interests! Sign up to meet with a Peer Mentor!

International Students

  • Where can I find translated public health information?

    Translated public health information on a variety of topics related to COVID-19 is available through the Region of Peel and Ottawa Public Health.

  • I am a current international student at Sheridan, and I want to leave Canada and come back after some time. Will I be allowed to re-enter?

    Under Canada's current travel restrictions, holders of valid study permits and students approved for a study permit on or before March 18, 2020 may be allowed to travel to Canada if they have an essential (non-discretionary) reason to enter Canada.

    Students who wish to travel to Canada should note that, even if they fall under the guidelines provided on the Immigration, Refugees and Citizenship Canada (IRCC) website, this does not guarantee entry to Canada.  A Canadian Border Services Agency officer will make a final decision on your eligibility to enter Canada when you arrive.

  • I am a current Sheridan international student who is outside of Canada. What else do I need to know if I decide to come back to Canada?

    The Government of Canada has put measures in place to slow the introduction and spread of COVID-19 in Canada. Upon arrival to Canada, you MUST quarantine for 14 days, provide contact information and monitor yourself for symptoms.  Your compliance with this Order is subject to verification and enforcement. Those in violation may face transfer to a quarantine facility as well as fines and/or imprisonment.

    Please review the Canadian Governments Travel restrictions, exemptions and advice page to learn more about  mandatory quarantine and explore Sheridan’s quarantine supports on the International Student Virtual Community.

    After you have made your travel plans you must complete Sheridan’s Quarantine plan, so we can ensure you are supported prior to your arrival and during your quarantine.

    If you are a returning Sheridan student, please email confirmationletters@sheridancollege.ca to request a travel letter after you have completed the Quarantine plan.

  • I am a new student and I would like to come to Canada for the Fall (September) 2020 semester, even though my classes will be virtual (100% online). Will I be able to travel to Canada?

    Please contact your international market manager.  You may also check the IRCC website  for the most current updates on traveling to Canada. It is also highly recommended that you check Border Information Services for detailed information.

  • What documents should I carry when I travel to Canada?

    If you are exempt from current travel restrictions, please read the general information on the IRCC website regarding which documents you should carry before you travel to Canada. Along with the travel letter issued to you by Sheridan, you should always carry your Sheridan Letter of Acceptance (for new students) and/or Letter of Enrollment (for current students) for entry to Canada.

    You must also carry supporting documentation to help demonstrate that your purpose of travel is essential (non-discretionary)Please note, entry to Canada is subject to the discretion of the CBSA officer.

  • Where can I find information on processing times for immigration applications (e.g. study permit, temporary resident visa, work permit)?

    You can find information about estimated processing times on the IRCC website.

  • I have submitted my study permit application within Canada. How can I reach Immigration, Refugees and Citizenship Canada (IRCC) with questions?

    You may contact IRCC using their online web form for case-specific enquiries or call them at 1-888-242-2100.

  • Where can I find the most recent information about study permits and immigration documentation?

    Information from Immigration, Refugees and Citizenship Canada (IRCC) continues to change due to COVID-19. It is recommended that you refer to the IRCC website for updates and changes.

    Please also review the following helpful resources:

     

  • I am an international student – am I eligible for the payment plan for the Fall 2020 semester?

    Returning international students studying either full or part-time are eligible for the payment plan established for the Fall semester. Unfortunately, new international students must pay their full fees up front according to immigration regulations, and are not eligible for the plan.

    First, you must pay your deposit of $250 by July 15th, 2020.

    You will be able to opt-in to the payment plan beginning mid-July. The link to do so is available in myStudent Centre under the Finances section.

    A standard plan will allow for a first payment of 50% and then the balance due in two additional payments later in the term as follows:

    • 50% of Fees will be due by September 28, 2020 
    • 25% of Fees will be due by October 13, 2020
    • Balance Outstanding will be due by October 30, 2020 

    For a full breakdown of fee deadlines for students who participate in the payment plan, as well as information on Ancillary and Program fees, please visit: https://www.sheridancollege.ca/admissions/fees-and-finances/academic-fees/2020-2021-academic-fees.

  • Where can I find the most up to date information regarding the changes to immigration regulations for International students?

    Please review the latest IRCC updates for international students.

  • I am currently abroad. Can I travel to Canada?

    If you have a study permit, or if you have a study permit approval (a Letter of Introduction) that was issued on or before March 18, 2020, you’ll be able to travel to Canada by air or land and be exempt from the current travel restrictions. Please review the IRCC’s site for details.

    Please note that all travellers to Canada must travel with a non-medical mask or face covering if arriving by air.

  • I am currently abroad and will travel to Canada for the Fall 2020 term. What must I do upon arriving at the airport?

    Upon arrival, you will need to speak with two officers - a quarantine officer who will assess you for symptoms of COVID-19 ask you about the details of your quarantine plan, and a border services (CBSA) officer who will examine your documents and determine if you are eligible to enter Canada.

    All travellers must quarantine for 14 days upon arrival in Canada. Please see the below FAQs for quarantine  information, and review the Government of Canada’s quarantine guide.
  • My Fall semester classes have been moved to an online format due to COVID-19. Will studying online affect my Post-Graduation Work Permit eligibility?

    No. The Government of Canada has confirmed that you are eligible to study online for the Fall 2020 semester without impacting your Post-Graduation Work Permit.

    Please see the IRCC website for further details, including information about the two-step study permit approval process to support and reassure international students who choose to pursue distance learning at Canadian postsecondary institutions.

  • How many hours can I work each week if I'm studying this Fall?

    If you are eligible to work off-campus, you can work 20 hours per week while studying. Please review the IRCC guidelines related to work during this period for details.

Quarantine Information

  • What does “mandatory quarantine” mean?

    Mandatory quarantine means that upon your arrival to Canada, you must travel directly to a suitable location and quarantine for 14 days.  During this period, you must not leave your place of quarantine except to seek medical attention. You must not have any guests or visitors during your mandatory quarantine.

    This order has been put in place by the Government of Canada as part of the Quarantine Act to help reduce the introduction and spread of COVID-19, and may be verified and enforced. To learn more about what it means to quarantine, -- including what is and isn’t allowed – please review the Government of Canada’s guide to mandatory quarantine.

    Local public health units may call you during quarantine to verify that you are following the quarantine order. This page includes a list of public health phone numbers.

  • What is the difference between “mandatory quarantine” and “mandatory isolation”?

    Travellers entering Canada who have no signs or symptoms of COVID-19 must follow a mandatory quarantine for 14 days (starting from the day you arrive in Canada). To learn more about what  mandatory quarantine means, – including what is and isn’t allowed – please review the Government of Canada’s explanation of  mandatory quarantine.

    You should not travel if you are sick.  If you're allowed to enter Canada and have signs and symptoms of COVID-19, it is mandatory to isolate for 14 days without delay (starting from the date you arrive in Canada). During the mandatory isolation period, you must monitor your health. You must not leave your place of isolation except to seek medical attention. You must not go outside. To learn more about what  mandatory isolation means, please review the Government of Canada’s explanation of  mandatory isolation.

  • What must I do to prepare for quarantine?

    It’s important to be prepared before beginning your quarantine! You may wish to attend a Housing and Quarantine Workshop to get started, and review our Quarantine and Pre-Arrival Checklist.

    You may also wish to review this simple guide on How to Self-Quarantine.
    Preparing to quarantine includes:

    • Securing a suitable place to quarantine, which includes all the basic necessities (e.g. a phone, food. water and prescription medications for pre-existing conditions) you’ll need.
    • Arranging for transportation straight from the airport to your place of quarantine – ideally, a private vehicle
    • Making arrangements to ensure you have food during your quarantine. Information about grocery and meal delivery is available on the International Student Virtual Community.
    • Ensuring you have a valid Canadian phone number and SIM card. Information about how to order a Canadian Sim Card from your home country is available on the International Student Virtual Community.
    • Completing Sheridan’s Quarantine plan, so we can ensure you are supported prior to your arrival and during your quarantine.
    • Securing a travel letter, if you are a returning student. Please email confirmationletters@sheridancollege.ca to request a travel letter after you have completed the Quarantine plan.

     

  • Where can I quarantine?

    You may choose to quarantine:

    • In your rented apartment/house in Canada, provided you remain in your room as much as possible if you are sharing the apartment with others. Be sure to avoid quarantining in a shared room or in a home with vulnerable people, including the elderly or those with medical conditions. You may wish to review the Government of Canada’s quarantine guide for information about shared spaces while quarantining.
    • On Sheridan Residence, if you are living on Residence for the Fall 2020 semester and you will arrive in Canada before August 31.
    • In a hotel – several hotels in the Greater Toronto Area are offering special rates to Sheridan students who require them for quarantine. Please contact the hotels directly to arrange your stay and discuss food options.

     

  • I don’t have a place to quarantine. Where can I get help?

    For additional support and resources to arrange your place of quarantine, check out the International Student Virtual Community, or our off-campus housing Quarantine Information page.

  • Can I quarantine on Sheridan Residence?

    Yes, but only if you will be living on Residence for the Fall 2020 semester and you arrive in Canada before August 31. If you will be living in Residence but arrive in Canada after August 31, you will need to quarantine elsewhere for 14 days before moving into Residence.

  • How can I travel directly to my place of quarantine if I do not have family or friends in the area?

    Please see the transportation guide on the International Student Virtual Community.  Be sure to travel with enough cash to pay for a taxi if you need to take one.

  • Can I leave my place of quarantine during the 14-day quarantine period?

    You may only leave your place of quarantine to seek medical attention.

  • Where can I get food while quarantining?

    Information about grocery and meal delivery is available on the International Student Virtual Community as well as the off-campus housing quarantine webpage.

  • I don’t have a Canadian phone number. Where can I get a SIM card?

    You may wish to check out GoPhoneBox, a service that allows you to order a SIM card and have it shipped to you in your home country before you travel to Canada.

  • Who can I contact if I have more questions about international travel, immigration, arrival in Canada or quarantine?

    Sheridan is providing online support and advising to all Sheridan students virtually.

    Please if you are returning student, please email askanadvisor@sheridanccollege.ca.

    If you are a new student, please click here to get in touch with our International Centre team.

Applicants

  • I have an offer of admission that is conditional on completing my high school year, but my school is closed. Will this affect my offer to Sheridan?

    Many schools are attempting to help students complete courses online rather than through in-person learning.  If you are unable to complete your high school diploma, please contact Sheridan Admissions directly so that we can review the details of your application and the associated conditions.

  • I haven’t heard back from Sheridan regarding my application. Will the COVID-19 situation delay admission decisions?

    Applications are still being reviewed; there may be some delays. Thank you in advance for your patience.

    If you haven't received any follow-up email communications from Sheridan within a week of your application, please contact Sheridan Admissions.

  • I was supposed to attend a portfolio review or audition day that has now been cancelled. Will this affect my application?

    Supplemental admission requirements have been adjusted where necessary to accommodate pandemic restrictions. If you have further questions, please contact Sheridan Admissions.

  • I'm required to write a pre-admission test (Mature Student Test, Mature Student Math or Science or an English Proficiency Assessment) to enrol in a program in May or September. What are my next steps?

    The Sheridan Assessment Centre will be conducting pre-admission tests online through a video proctoring service starting May 1.
    Learn more about the different types of pre-admission tests.

    For more details and to schedule a test, please contact one of our Assessment Centres by email:

  • Due to testing site closures, I may not be able to submit test results from the TOEFL or IELTS. Are there any alternatives for me?

    Sheridan is now accepting two additional English-proficiency exams that are offered online: iTEP Academic and TOEFL iBT Special Home Addition. Please refer to our English Language Requirements page for more information.

  • Since many high schools, colleges and universities are closed due to the COVID 19 pandemic, I may not be able to send official transcripts to complete the application process. What should I do?

    Applicants can provide unofficial transcripts – any offers of admission will be conditional until we receive official copies.

    Please check with your previous school, as many Canadian institutions are able to provide transcripts electronically.

  • I'm concerned that my final external examinations, such as the International Baccalaureate Diploma, GCE A-Level, and AP examinations may be cancelled. Will this impact my admission?

    Applications are still being actively considered for admission despite the changes that are occurring across many school systems and programs.

Continuing and Professional Studies

  • How are classes being held for the Fall 2020 semester?

    Most of our courses for Fall 2020 term will continue to be held either online or virtually. On-campus learning is being reserved for those courses or programs where hands-on learning is imperative.

  • What is the difference between online and virtual classes?

    Online classes (also known as ‘self-paced’ or ‘asynchronous’ learning) means that the student can access the course materials at a time and location of their convenience. Virtual classes (also known as ‘live’ or ‘synchronous’ learning) means the student will need to commit to attending the class on the designated dates and times, through a video conferencing application.  Instructors are present in both class modalities.

  • What am I required to bring for on-campus classes?

    All CAPS students will now be required to obtain a OneCard. The card will also have a sticker indicating that you are taking a course on campus in the Fall term. You will not be permitted access to campus or your class without this card. Further information will be provided imminently, including where and when you will receive the card.

  • How will my weekly topical outline be impacted?

    Instructors will be amending weekly topical outlines to adjust to the remote/alternate delivery model.

  • How will my assignments and evaluations be impacted?

    Class evaluations and assignments may be amended to reflect the remote/alternate nature of the classes. Class evaluations and assignment due dates may be amended appropriately to reflect the new online / alternate delivery. Changes will vary by class. A new course outline will be posted in SLATE if applicable.

  • I need help accessing and navigating SLATE. What resources are available?

    SLATE is easily accessible with your Sheridan username and password - if you need help retrieving this information, please call Sheridan IT at 905-845-9430 ext. 2150.

    SLATE has multiple online tutorials available to students, with a helpful introductory SLATE video here. A list of helpful step-by-step instructions for students using SLATE, including instructions surrounding Discussion Boards and navigating Quizzes, can be found here.

  • Am I eligible to withdraw from Continuing Education courses or get a refund?

    If you're enrolled in a Continuing Education class in the Fall 2020 semester, withdrawal and refund policies are posted here: Transfers, Refunds & Withdrawals. The withdrawl process for postsecondary programs is posted on MyOTR.