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Learn about Sheridan’s response to COVID-19 and our safety plans for limited in-person activity this fall.

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Coronavirus — Frequently Asked Questions
Updated: September 15 at 3:38 p.m..

Health & Safety Precautions

  • What steps is Sheridan taking to ensure our health, wellness and safety on campus?

    Sheridan is taking numerous steps to re-open our campuses gradually and safely to limited numbers of staff and students this fall. Our health and safety measures include:

    • Ensuring everyone in class has ample room for physical distancing.
    • Actively screening everyone on campus to make sure they are healthy and well to participate in class.
    • Completing Sheridan’s COVID-19 training by all faculty members, staff, employees, and students.
    • Determining the flow of people through buildings to avoid congestion.
    • Providing reusable face masks for students and employees.
    • Implementing a schedule for enhanced cleaning and disinfection.
    • Limiting the use of shared objects and planning for cleaning between uses.
    • Installing signage that promotes measures to protect oneself and others.
    • Remaining stringent on occupancy limits in all areas of the campus.
    • Creating well-defined plans for safety within and beyond classrooms, studios, labs and open spaces.

    For more information about health and safety measures on campus, please visit our Health, Safety and Reporting page.

  • Who will be coming back to campus this Fall?

    Following a thorough review of program requirements and stringent health and safety planning over the summer, we will be welcoming back students and employees directly involved in hybrid programs this Fall. This refers to programs which include an in-person teaching component, which is necessary in order to meet academic learning objectives.

    Employees returning to campus this Fall to support delivery of these programs include faculty members involved in in-person teaching, staff who directly support in-person program delivery, Security, Facilities, food services, and essential Information Technology staff.

  • Are masks required on campus?

    Yes. It is now a requirement for all people coming onto campus to wear a mask or face covering at all times, except when eating or drinking (while appropriately physically distanced). All students registered in hybrid programs will receive a care kit, which includes two reusable masks. All employees will receive one reusable mask. Please feel free to bring your own mask if you wish. A mask should have at least 2-layers of tightly woven material such as cotton or linen. The mask should cover your nose, mouth, and chin. You can find information on how to create a mask here if you do not have one.

    For more information regarding face masks, please visit our Health, Safety and Reporting page.

  • I’m uncomfortable wearing a mask or cannot wear one for medical reasons; what alternatives are there?

    All Sheridan Community Members are required to wear a face mask or other appropriate face covering while in any indoor common space or enclosed space occupied by more than one person.

    The mask / face covering shall cover their mouth, nose and chin.

    While Sheridan requires the wearing of a face mask or other appropriate face covering while on campus, we recognize that not all Sheridan Community Members are able to wear a mask or face covering due to living with a visible or invisible disability, or experiencing chronic illness.

    Please note that in order to request an accommodation you are required to provide documentation outlining the functional restrictions and limitations of your disability in order to receive appropriate accommodations. A disability diagnosis does not need to be specified. You can arrange an accommodation as per the following:

    • Students requesting accommodation due to disability-related reasons should contact Accessible Learning (
    • Employees requesting accommodation due to disability-related reasons should refer to the Workplace Accommodation Policy and contact the Workplace Abilities Office (
    • Other requests for accommodation will be addressed as needed. Further information about the duty to accommodate is available by contacting the Centre for Equity and Inclusion (


  • What will physical distancing look like on campus?

    Physical distancing precautions on campus will include:

    • Signage and floor decals to encourage our community members to maintain a safe 6-ft distance in lineups for food services, and directing foot traffic in narrow corridors and stairwells
    • Designated, separated seating in cafeterias and common areas
    • Reconfigured classrooms and labs with maximum occupancy and furniture positioned to accommodate safe use and physical distancing
    • Reduced number of students in class to maintain a safe 6-ft distance from each other
    • Specific spaces and seats marked with “use” and “do not use” for physical distancing
    • Designated entrance and exit in studios, laboratories, and workshops, where possible
    • Strict observance of class start and end times to vacate the previous class before the next class begins
    • Plexiglass in spaces where physical distancing may be challenging


  • There are lot of concerns right now in regard to air quality in academic institutions. What is Sheridan doing to address these?

    All heating, ventilation and air-conditioning (HVAC) systems have been designed to meet applicable codes, standards and guidelines set by the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE), The Technical Safety and Standards Authority (TSSA) and Ontario Building Code.

    • HVAC units are routinely inspected by Facilities staff to ensure proper working condition.
    • Air pulled from spaces within our buildings is mixed with a high percentage of fresh air, depending on outdoor conditions; it is then filtered to remove very-fine particulates before it is supplied back to the building interior.
    • We have increased airflow to all occupied spaces so that stale room air is entirely replaced with fresh air every 10 minutes or less.
    • We have programmed air systems to start two hours before and after occupied times to completely flush the building with fresh air.
    • We continue to closely monitor temperature, humidity and air quality to ensure that spaces are comfortable and healthy.
    • We perform cleaning of air handling unit interiors and change filters several times per year.
    • We have implemented measures to reduce the spread of airborne contaminants, including identifying and reducing drafts and air streams from ductwork supplies.


  • Will local HEPA filters be installed in frequently-used college spaces?

    Portable HEPA filtration devices work by passing air within a space through a filter. This function is performed in Sheridan’s buildings through the central HVAC system, which is also filtered and is designed to regularly bring in fresh air rather than recirculating air within the room.

    The HVAC systems are designed to bring diffused air into each space. Portable units include small fans that induce local drafts, and high-velocity airflow may compromise our two-meter social distancing guidance.

Campus Access Procedures

  • I have classes on campus, what do I need to do when I arrive for the first time?

    If you are a student arriving at either Davis or Trafalgar campuses, go to the white and yellow tent that will be set up outside of B wing entrance at both campuses during the first week of classes. If you are a student arriving at Hazel McCallion Campus please proceed to the B wing main door beside the west municipal parking lot as there will not be a tent set up at this location.

    At this tent you will be provided with a sticker for your OneCard to indicate that you are completing learning on campus, and a bag with two Sheridan masks and some other personal use items such as hand sanitizer.

    Please ensure that you bring your OneCard, since the welcome team at the tent will ask you to “tap” it on a tablet so that they can offer you these items. If you do not have a OneCard when you arrive, tell one of the staff members and they will provide you with a temporary access card for the day which can be shown to security for entry. On this card there is a website listed,, where you can make an appointment with OneCard to obtain your card.

    If you do not have a OneCard, please bring photo identification and have your schedule displayed on your phone or printed out. If you arrive after the first week of class or in the evening or on a weekend, please visit the B wing security desks at any campus and security will provide you with your sticker.

    Please follow the signs and messages that have been posted to direct you and keep you safe.  Please also arrive on campus up to 45-60 minutes early on your first day of class to obtain your access sticker. On subsequent days, security will only need to look at your Sheridan Alert App check mark and the sticker on your one card to approve your entry, so you can arrive 20-30 minutes early. 

    After you visit the tent to obtain your sticker, you can either proceed into the B wing main entrance, or go to an entrance that is closer to your classroom. The following doors will be open:


    Trafalgar Campus
    SCAET main door
    B wing main door
    C-19 door (across from residence and the conference centre)

    Davis Campus
    H1 door – between H and J wing
    B wing main door
    A wing south door

    HMC Campus
    B wing entrance on the west side of the building

    Sheridan employees, please proceed to the entrance that is closest to the location of your on-campus activities.  You will either show security your confirmation email that was sent to employees and faculty requiring campus access to obtain an access sticker for your OneCard, or if you are a current essential employee who is already on an approved list, you can proceed through the B wing main entrance as usual.

    Essential employees will soon be provided with instructions about obtaining an access sticker, but in the meantime, your approved access is still valid. You can also tap your OneCard at the B wing entrance at any site to obtain a Sheridan reusable mask.

    Upon entering the building, every person must put on a face covering, sanitize their hands and complete a daily self-assessment on the Sheridan Alert! App. The assessment will ask about COVID-19 symptoms, exposure to COVID-19, and travel history.

    You can download Sheridan Alert! for free in the App Store or Google Play.

    If you are unable to access the Sheridan Alert! app, please let security know when entering campus and they will screen you by asking the same questions in person during sign-in.

  • What procedures do I need to follow when coming to campus for my classes?

    Everyone coming to campus will be asked to complete a daily self-assessment on the Sheridan Alert! App.  The assessment will ask about COVID-19 symptoms, exposure to COVID-19, and travel history. This is a requirement by the Ministry of Colleges and Universities.

    You can download Sheridan Alert! for free in the App Store or Google Play.

    How to complete the self-assessment in Sheridan Alert:

    1. Click on “Coronavirus Disease COVID-19” and then select “COVID-19 Screening Assessment”
    2. Complete the assessment
    3. Show your result screen at the door
      • A green check mark means you do not seem to have any COVID-19 symptoms and can be on campus.
      • A red stop sign means we recommend you stay at home. Students can contact the Health Centre for support. Anyone can visit to take a self-assessment and find out if you need to be tested for COVID-19, or contact your doctor.

    If you are unable to access the Sheridan Alert! app, please let Security know and they will screen you by asking the same questions in person during sign-in.

    You will be required to present your OneCard upon entry to the College and you must have your OneCard displayed at all times while on campus.

    All students and employees who will be on campus for in-person classes and approved essential activities will receive a sticker to place on their OneCard. All entrants will put their mask on prior to entering the indoor security screening station, sanitize their hands and show security both the sticker on their OneCard and the green check mark on their Sheridan Alert App to gain entry into the building.

  • Based on my class schedule, how do I know if I need to be on campus or not?

    If you see a room number in your schedule, it means you have a face to face class on campus, if you see TBA, it means you have a remote/online class.

  • If I have both face to face and online classes in the same day, can I stay on campus?

    If you have to be on campus for more than one class, there are designated spaces you will be able to utilize that will have signage accordingly. There are some no-gathering spaces and you will still need to social distance.

  • What do I need to know about parking on campus?

    Please visit the Parking Updates page on Sheridan Central for the latest information for students and employees about parking on campus. Additional information can also be found on Sheridan’s Parking Services page.

Accessing Campus Services and Support

  • What resources are available to support my learning while campuses are closed?

    While our physical Library and Learning Services spaces remain closed, we're very much available to support your needs by phone and/or online delivery methods. If you need support, email and we’ll connect you with the appropriate support team.

    Tutoring services will continue to take place online. View instructions for booking a tutor.
    Please also check out our Remote Learning page for a list of resources available to support your learning.

    We appreciate that wanting to stay on top of COVID-19 updates may also be distracting. If you’re feeling anxious and want to connect with someone, we’re only an email away:

  • How do I access student supports such as advising and counselling?

    While our on-campus locations are closed, we are very much available to support your needs by phone and/or online delivery methods. If you need support, email and we’ll connect  you with the appropriate support team (e.g., counselling, tutoring, academic accommodations support, advisors, health services, research help, etc.)

    Please visit our Modified Services page for more information.

  • How do I get my OneCard?

    Updated instructions for obtaining your OneCard can be found on Sheridan Central.


  • Will food services be open on campus?

    There will be limited food services available at the Davis and Trafalgar campuses only, with physical distancing enforced. For the latest service updates, please visit our Campus Services page.

  • Are Sheridan’s Health Centres open?

    The Health Centres at the Davis and Trafalgar campuses will be open by appointment only, after a virtual consultation. The Hazel McCallion Campus Health Centre remains closed.  For more information, please visit our Health Resources page.

  • What IT supports will be available for use?

    The Information Technology (IT) team will continue to support our learners primarily online.

    Remote support will cover all learners, faculty, staff from 7AM to 10PM, Mon to Fri at extension x 2150, or via Chat from the IT Website  or by email @

    Please see the following for more information.  

    For help with some tech basics: 

    For information on device types for learning: 

  • Will the Library and Learning Commons be open for use?

    The physical library and Learning Commons spaces will remain closed, but Sheridan’s Library & Learning Services teams will be supporting the Sheridan community remotely during our regular hours of operation. Please connect with us via Email or Chat with Us.

    For more information, please visit Library & Learning Services.

  • Will my faculty members’ offices be open for office hours?

    In order to minimize the number of employees on campus this Fall and reduce the risk of exposure, most of Sheridan’s faculty and staff continue to work remotely. This means all Faculty offices will remain closed to in-person visitors/traffic.

    Our faculty and staff are here to support your success and available to assist and answer questions remotely! A list of Faculty contacts is available on Sheridan Central.

COVID-19 Information, Symptoms, Testing and reporting procedures for students

  • What do I do if I have COVID-19 symptoms?

    If you feel unwell with COVID-19 symptoms, please do NOT come to campus. You are encouraged to:

    • Self-isolate (this means staying home and limiting contact with others as much as possible)
    • Contact the Health Centre for a virtual consultation.
    • Get tested for COVID-19. While waiting for the results, please do NOT come to campus.
    • Use the self-assessment tool developed by the Government of Ontario
    • Contact your health care practitioner

    Students should contact the Health Centre at 905-845-9430 ext. 5153. Your information will help us take steps to protect our community.  We will not share your name or other identifying information in our notification to other Sheridan members.

    If you feel ill while on campus, please leave the campus and self-isolate immediately. Self-isolation means staying home and limiting contact with others as much as possible. You are encouraged to contact the Health Centre for a virtual consultation.
  • Do I need to let Sheridan know if I have symptoms of COVID-19?

    Students are encouraged to let Sheridan know about  COVID-19 symptoms or diagnosis by contacting the Health Centre at 905-845-9430 ext. 5153. Specifically, please let us know:

    • If you get sick up to 48 hours after being on the campus
    • If you get sick while on campus
    • You tested positive with COVID-19 in the past 2 weeks (14 days).

    Your reporting will help us keep everyone safe because Sheridan can make sure to clean and disinfect all areas you visited. We may notify others to look out for COVID-19 symptoms if they were on campus at the same time as you. We will not share your name or other identifying information in our notification to other Sheridan members.

  • I got tested for COVID-19 and the test came back negative. May I return to campus?

    If you have been tested for COVID-19 and the result is negative, you can come back to campus after your symptoms improve. However, you should still self-isolate for 14 days if:

    • you had an exposure to COVID-19 (e.g., through family members or close physical contact with others who have COVID-19) or
    • traveled outside of Canada in the past 14 days.


  • I’ve tested positive for COVID-19. What must I do?

    If you have tested positive for COVID-19, local public health will follow up with you directly. You must follow their directives and please do NOT return to campus for 14 days from the date when your COVID-19 symptoms began; or for 14 days from the COVID-19 test date if you do not have any symptoms.

    You are also encouraged to let Sheridan know about your diagnosis by contacting the Health Centre at 905-845-9430 ext. 5153 so we may take the necessary precautions to protect our community.

  • If someone at Sheridan has been diagnosed with COVID-19, will Sheridan inform me?

    As per Sheridan’s COVID-19 Symptoms and Diagnosis Reporting Procedure, Sheridan community members will be notified of a possible exposure to COVID-19 if one or more of the following has occurred:

    • A Sheridan community member or employee with symptoms of COVID-19 was on Sheridan property in the last 48 hours before the symptoms began;
    • A Sheridan community member or employee with a COVID-19 diagnosis was on Sheridan property in the 14 days prior to when COVID-19 Symptoms started, or in the 14 days prior to the COVID-19 test date; or
    • Sheridan has been instructed by the local or provincial public health authorities to notify Sheridan Community Members and Employees.

    Everyone is strongly encouraged to download and use the COVID Alert mobile app launched by the Government of Canada. With this app, you will get a phone alert if you may have been exposed to COVID-19, and let others know if you test positive without sharing any personal information.

  • Where can I find reliable and up-to-date information on the coronavirus pandemic?

    For the most up-to-date information in Ontario, please visit the dedicated webpage created by the government of Ontario to educate the public regarding the Coronavirus.
    Additional resources:


  • I have COVID-19 questions about my health insurance policy and coverage. Where can I find the most up-to-date information?

    Students are encouraged to review the information from their providers:


  • I'm sick. Do I need to provide my instructors with a medical note?

    Given the increased demands on our public health system, the need for students to provide medical (sick) notes is immediately suspended.

Campus Residence questions

  • I would like to live in Residence during the 2020-2021 academic year. Where can I find the latest information, procedures and safety measures?

    Please review the Sheridan Residence COVID-19 FAQs page for the latest information.

International Student questions

  • I am a new student and I would like to come to Canada for the Fall (September) 2020 semester, even though my classes will be virtual (100% online). Will I be able to travel to Canada?

    It is important that you confirm that you are eligible to travel to Canada before making your travel arrangements. Please review the travel exemptions listed on the IRCC website  for the most up to date information on traveling to Canada. It is also highly recommended that you also check Border Information Services for detailed information. A border services officer will make the final decision on whether you will be allowed to enter Canada. If you have additional questions, please contact your international market manager

  • What do I need to submit to Sheridan in order to get my timetable for the Fall 2020 semester?

    In order to enroll in classes and get a timetable, you will need to

    • Meet all the admissions requirements and received the Firm Letter of Acceptance
    • Pay your tuition (fees) in full.
    • Submit your study permit documents through our Immigration File Submission system. 
      • If you are in a Hybrid program you will need to submit a copy of the full study permit.
      • If you are in a fully remote program we will accept a copy of your study permit application acknowledgement letter. Some programs may also require your Stage 1 Approval-In-Principle letter. You will be notified if you need to submit a Stage 1 Approval-in-Principle letter.
    • If you are a new ESL student you should also be placed in an ESL level based on IELTS/TOEFL/iTEP Academic or iTEP Snapshot before you receive your timetable.

    Please allow 3-5 business days for your documents and fee payments to be processed.  You will be able to access your timetable after the processing time.

  • When is the deadline to submit the appropriate study permit documents (the study permit application acknowledgement and or Approval-In-Principle or study permit) for my program and register for classes?

    You must submit all the necessary documentation, pay your fees and meet all the requirements for a firm acceptance by September 18, 2020 in order to be registered in the Fall 2020 semester.

  • When is the latest I can withdraw from the program (after registering) and still receive a full refund?

    You may withdraw by October 9, 2020 and receive a full refund.  Please see our Fall Experience Page for more information.

  • Can I defer my application and fees to January 2021?

    Deferrals are on first come, first serve basis and depend on the availability of seats for the January 2021 semester. Deferrals may not be allowed for programs that are oversubscribed or require a portfolio.

  • What is the deadline to submit a request to defer my Fall 2020 semester?

    The deadline to submit a deferral request is October 9, 2020. For deferral requests submitted before October 9, 2020 but cannot be accommodated, a full refund will be issued.

Quarantine questions

  • What does “mandatory quarantine” mean?

    Mandatory quarantine means that upon your arrival to Canada, you must travel directly to a suitable location and quarantine for 14 days.  During this period, you must not leave your place of quarantine except to seek medical attention. You must not have any guests or visitors during your mandatory quarantine.

    This order has been put in place by the Government of Canada as part of the Quarantine Act to help reduce the introduction and spread of COVID-19, and may be verified and enforced. To learn more about what it means to quarantine, -- including what is and isn’t allowed – please review the Government of Canada’s guide to mandatory quarantine.

    Local public health units may call you during quarantine to verify that you are following the quarantine order. This page includes a list of public health phone numbers.

  • What is the difference between “mandatory quarantine” and “mandatory isolation”?

    Travellers entering Canada who have no signs or symptoms of COVID-19 must follow a mandatory quarantine for 14 days (starting from the day you arrive in Canada). To learn more about what  mandatory quarantine means, – including what is and isn’t allowed – please review the Government of Canada’s explanation of  mandatory quarantine.

    You should not travel if you are sick.  If you're allowed to enter Canada and have signs and symptoms of COVID-19, it is mandatory to isolate for 14 days without delay (starting from the date you arrive in Canada). During the mandatory isolation period, you must monitor your health. You must not leave your place of isolation except to seek medical attention. You must not go outside. To learn more about what  mandatory isolation means, please review the Government of Canada’s explanation of  mandatory isolation.

  • What must I do to prepare for quarantine?

    It’s important to be prepared before beginning your quarantine! You may wish to attend a Housing and Quarantine Workshop to get started, and review our Quarantine and Pre-Arrival Checklist.

    You may also wish to review this simple guide on How to Self-Quarantine.

    Preparing to quarantine includes:

    • Securing a suitable place to quarantine, which includes all the basic necessities (e.g. a phone, food. water and prescription medications for pre-existing conditions) you’ll need.
    • Arranging for transportation straight from the airport to your place of quarantine – ideally, a private vehicle
    • Making arrangements to ensure you have food during your quarantine. Information about grocery and meal delivery is available on the International Student Virtual Community.
    • Ensuring you have a valid Canadian phone number and SIM card. Information about how to order a Canadian Sim Card from your home country is available on the International Student Virtual Community.
    • Completing Sheridan’s Quarantine plan, so we can ensure you are supported prior to your arrival and during your quarantine.

    Securing a travel letter, if you are a returning student. Please email to request a travel letter after you have completed the Quarantine plan.

  • Where can I quarantine?

    You may choose to quarantine:

    • In your rented apartment/house in Canada, provided you remain in your room as much as possible if you are sharing the apartment with others. Be sure to avoid quarantining in a shared room or in a home with vulnerable people, including the elderly or those with medical conditions. You may wish to review the Government of Canada’s quarantine guide for information about shared spaces while quarantining.
    • On Sheridan Residence, if you are living on Residence for the Fall 2020 semester and you will arrive in Canada before August 31.
    • In a hotel – several hotels in the Greater Toronto Area are offering special rates to Sheridan students who require them for quarantine. Please contact the hotels directly to arrange your stay and discuss food options.


  • I don’t have a place to quarantine. Where can I get help?

    For additional support and resources to arrange your place of quarantine, check out the International Student Virtual Community, or our off-campus housing Quarantine Information page.

  • Can I quarantine on Sheridan Residence?

    Yes, but only if you will be living on Residence for the Fall 2020 semester and you arrive in Canada before August 31. If you will be living in Residence but arrive in Canada after August 31, you will need to quarantine elsewhere for 14 days before moving into Residence.

  • How can I travel directly to my place of quarantine if I do not have family or friends in the area?

    Please see the transportation guide on the International Student Virtual Community. Be sure to travel with enough cash to pay for a taxi if you need to take one.

  • Can I leave my place of quarantine during the 14-day quarantine period?

    You may only leave your place of quarantine to seek medical attention.

  • Where can I get food while quarantining?

    Information about grocery and meal delivery is available on the International Student Virtual Community as well as the off-campus housing quarantine webpage.

  • I don’t have a Canadian phone number. Where can I get a SIM card?

    You may wish to check out GoPhoneBox, a service that allows you to order a SIM card and have it shipped to you in your home country before you travel to Canada.

  • Who can I contact if I have more questions about international travel, immigration, arrival in Canada or quarantine?

    Sheridan is providing online support and advising to all Sheridan students virtually.
    Please if you are returning student, please email

    If you are a new student, please click here to get in touch with our International Centre team.

If I have further questions, who can I ask?

Please email your inquiries to