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Coronavirus — Frequently Asked Questions
Updated: March 27 at 12:38 p.m.

Academic questions

  • I’ve never taken an online class before – what advice can you share?

    We recognize that the shift to online learning may be challenging. Our advice is to:

    • Create a dedicated study space. It should be away from those you’re quarantined with
    • Make a schedule.  Try keep your same class schedule, if possible.
    • Pace yourself. Break assignments up into chunks to make them more manageable
    • Reduce distractions. Eliminate distractions to focus on your studies
    • Communicate with your professors regularly. Ask for clarification and help as necessary

    For more info and resources visit our Remote Learning page.

    Remember, if you’re feeling anxious and want to connect with someone, we’re only an email away: askanadvisor@sheridancollege.ca

  • How will we complete the winter semester?

    We anticipate completing the Winter 2020 semester on April 17. Please note that any changes to your assessment and evaluation plan for courses will be communicated to you via SLATE by March 30, 2020. This is to allow you to make an informed decision before the April 3 deadline to withdraw without academic penalty.

    Visit our Remote Learning page for more information and helpful resources as you proceed with your studies.

  • What resources are available to support my learning while campuses are closed?

    While our physical Library and Learning Services spaces are closed, we're very much available to support your needs by phone and/or online delivery methods. If you need support, email askanadvisor@sheridancollege.ca and we’ll connect you with the appropriate support team.

    Please also check out our Remote Learning page for a list of resources available to support your learning.

    We appreciate that wanting to stay on top of COVID-19 updates may also be distracting. If you’re feeling anxious and want to connect with someone, we’re only an email away: askanadvisor@sheridancollege.ca

  • Will students in their final semester be able to graduate this spring/summer?

    Students completing all required course work can still be cleared to graduate, and their transcript will reflect that they have completed program requirements.

    June Convocation ceremonies will take place in October 2020. More details will be shared in the weeks ahead, but if you have not yet applied to graduate, please do so now: Apply to graduate.

  • What will happen to Spring Convocation?

    Given the unpredictable nature of this pandemic and the primacy of this pivotal milestone, we have made the difficult decision to move our June Convocation ceremonies to October, 2020. We cannot risk proceeding with a ceremony in June, only to find out that travel bans remain in place or that large gatherings of people are still prohibited.  More details will be shared in the weeks ahead, but if you have not yet applied to graduate, please do so now: Apply to graduate.

  • What happens if I have overdue materials from the Library?

    Materials may be returned once the Library is reopened and fines will be waived.

  • Will courses be offered during the Spring 2020 semester?

    The Spring 2020 semester will now begin on May 19 and end on August 14, 2020. The semester will be 12 weeks in length and includes a Reading Week from June 29 to July 3.

    If you would like to connect with someone about your specific academic plan, email askanadvisor@sheridancollege.ca.

  • What if I want to withdraw from my program before the end of the winter semester?

    The deadline to withdraw without academic penalty has been extended to April 3.

    There are many implications to consider before withdrawing from your program. We’re hopeful that you will review your semester completion plans and speak with an advisor about your options. To connect with an advisor to discuss your personal situation and possible implications, simply email askanadvisor@sheridancollege.ca.

    If you're certain you would like to withdraw from all courses, you can do so online through myStudentCentre. View instructions for how to withdraw from your program.

  • I want to drop a course. What are the possible implications I need to think about?

    The deadline to drop a course without academic penalty has been extended to April 3.

    There are many implications to consider before dropping a class. We’re hopeful that you will review your semester completion plans and speak with an advisor about your options (i.e. online tutoring, accessible learning support, etc.). To connect with an advisor to discuss your specific course & possible implications, simply email askanadvisor@sheridancollege.ca.

    If you're certain you would like to drop a course (or multiple courses), you can do so online via myStudent Centre. View online instructions for how to drop courses. You may also book a phone appointment with your Record Specialist via Qless.

  • Will there be refunds for missed classes or for switching to remote learning?

    We are operating in unprecedented times and uncharted territory. Despite those challenges, Sheridan is committed to delivering the remaining curriculum with integrity and ensuring that learning outcomes are met. We never waiver on academic quality. Students will receive the learning they were promised when they chose Sheridan.

  • I’m concerned that changes to course delivery may impact my academic accommodations. Where can I get support?

    We understand that changing course delivery may impact your academic accommodations and we are here to help you navigate this process. Once you’ve reviewed your course completion plans, you’re encouraged to reconnect with your professors as soon as possible about your specific academic accommodations in their course (i.e. if you will need extra time to complete online tests/exams). For exams being held on SLATE, the option exists to accommodate extended time. Our Accessible Learning Advisors can also assist students by using WebEx during their exam to emulate the human reader experience.

    The Accessible Learning team will continue to work collaboratively with faculty members and students where appropriate to review opportunities to support your accommodations.

    If you have any questions, please do not hesitate to contact with your Accessible Learning Advisor, or email askanadvisor@sheridancollege.ca.

  • Will there be any changes to final grading system for the Winter 2020 semester?

    For the Winter 2020 semester only, if you do not pass a course, you will be assigned an Unsatisfactory (U) grade. As per Sheridan’s Grading Policy, you will not be granted credit for courses in which a ‘U’ was earned, but the U grade will not impact your GPA. You will be required to repeat the course where necessary to complete program requirements. Your permanent transcript will specify that this grade is a reflection of the impact of the COVID-19 pandemic. The course(s) where a (U) grade has been assigned will not count as a course attempt.

  • I’m on academic probation. What happens if I don’t meet my GPA requirement? Will there be any changes to student eligibility assessments and Academic Standing?

    Sheridan will not be suspending students based on academic standing during the Winter 2020 semester. If you do not meet your GPA requirements, you will be eligible to continue on academic probation. Academic Standing is used to determine the eligibility of students to continue or graduate from their programs. Although Academic Standing will be assessed, no student will be required to withdraw from a program following the winter 2020 semester. Students will be eligible to register for the following semester.

Non-academic questions

  • Will I be refunded my parking payment for the remainder of the Winter 2020 semester?

    Students with annual, 1-semester,  2-semester, and evening permits will be refunded on a pro-rated basis.

    Refunds will not be provided for 15-use permits as they continue to be valid for a year starting from the date of purchase.

    Permits purchased online through epark.sheridancollege.ca will be refunded through the credit card used for purchase.

    Permits purchased through the Parking Office will be refunded via cheque. Cheques will be made out to the account holder’s name.

    Please allow 4-6 weeks for your cheque to arrive.

    To request your refund, please email parking@sheridancollege.ca and include a completed refund form and a photo of your permit.

  • Will I receive a refund for the value of my Sheridan Shuttle monthly pass?

    Sheridan will provide a prorated refund for all monthly shuttle pass holders for the period of March 23 to 31 as well as a full refund for April passes.  The refund will be returned to your OneCard, reflecting the method of payment used to purchase the pass.

  • What student support services are available?

    While our on-campus locations are closed, we are very much available to support your needs by phone and/or online delivery methods. If you need support, email askanadvisor@sheridancollege.ca and we’ll connect  you with the appropriate support team (i.e. counselling, tutoring, academic accommodations support, advisors, health services, research help, etc.)

    Please visit our student support services guide for more in-depth information.

  • I require a laptop to complete the winter semester. Will Sheridan provide me with one?

    A limited number of laptops are now available to students across Sheridan who need them to complete their studies for the Winter 2020 semester. The loaner laptop program is now open on a first-come, first-served basis.

    To request a laptop, please visit the Loaner Laptop Program page and fill out a request form.

    Your laptop will be delivered to you by courier, free of charge. Laptops must be returned to Sheridan via courier by the end of the Winter 2020 semester.

    This service is being offered at no cost to students.

    While we're working hard to source additional laptops, please know that inventory is limited. Please be sure to request your laptop as soon as possible.

  • How do I access personal belongings in my locker on campus?

    On March 23, the Premier of Ontario announced the mandatory closure of all non-essential workplaces effective Tuesday, March 24 at 11:59 p.m.

    As a result of the Premier’s announcement, our campuses are no longer open for students to come and retrieve their belongings. Please rest assured that we will not empty lockers during the campus closure. Items that were not collected will remain untouched.

  • I rented a book from the campus bookstore. How do I return it during the campus closure, and will there be an extension for return deadlines?

    Our campus bookstores are currently closed.

    The campus store is extending the non-return period without penalty to assist with increased returns by mail. While the due date for rented books has not changed, the store has extended the period before non-return charges are charged because of this issue. The non-return charge date has been extended 15 days past the current return due date. To avoid late charges, please have your book in transit by the due date.

    For more information about textbook rentals from the bookstore, please visit the Campus Bookstore website and review their Frequently Asked Questions resources.

  • I have COVID-19 questions about my health insurance policy & coverage. Where can I find the most up-to-date information?

    Students are encouraged to review the information from their providers:

  • Will Sheridan provide refunds for any services that have been interrupted by the COVID-19 pandemic?

    We recognize that some support services have been interrupted as a result of COVID-19 and, wherever possible, we've adapted service delivery of student supports to online, phone and virtual means (view our Student Support Services guide for more information). Decisions on refunds will be made as soon as possible with guidance from the Ministry of Colleges and Universities. Thank you for your continued patience and understanding as we navigate this unprecedented situation.

  • I feel unsafe, anxious or lonely... What should I do?

    We understand that this situation can cause anxiety and stress. If you need support, please reach out! There are many services and resources available to support you.

  • Where can I find reliable and up-to-date information on the coronavirus pandemic?

    For the most up-to-date information in Ontario, please visit the new, dedicated webpage created by the Ontario Ministry of Health to educate the public regarding the Coronavirus.

    Additional resources:

International students

  • I’m an international student. How will the move to online course delivery affect my Post-Graduation Work Permit eligibility?

    The Government of Canada has advised that study being delivered online on an exceptional basis because of measures related to COVID-19 will not affect Post-Graduation Work Permit Program eligibility.

  • I have decided to leave Canada and complete my courses in my home country. Where can I get support?

    We understand that you may choose to go home. You’re encouraged to connect with an advisor to discuss your individual circumstances prior to leaving Canada. An advisor will answer your questions and connect you with any relevant supports to ensure your success as you complete your semester. To connect with an advisor, email askanadvisor@sheridancollege.ca.

  • I have questions about my international insurance policy. Where can I find information?

    Please visit https://www.guard.me/sheridancollege for the most up-to-date information and consult the Guard.me FAQs.

  • I’m an international student and I need to know how COVID-19 may impact me personally. Who can I connect with?

    We recognize that COVID-19 will impact each student in a different way. If you have questions about your specific situation, email askanadvisor@sheridancollege.ca.

  • How many hours can I work each week until the end of the semester?

    If you are eligible to work off-campus, you can still work up to 20 hours each week until April 17.

Co-ops, internships and placements

  • What happens to my participation in a co-op/internship/field placement within Ontario?

    If you have a co-op/internship/field placement within Ontario, please contact us as follows:

    • If you’re enrolled in a program that offers a field placement/experience or apprenticeship, please contact your field coordinator/field liaison in your Faculty Office.
    • If you’re enrolled in a program that offers a co-op or internship, please contact your co-op advisor in Cooperative Education.

     

  • I’m a student in the Faculty of Applied Health and Community Studies.  What happens to my field placement/internship opportunity?

    All field placements and internships within the Faculty of Applied Health and Community Studies have been canceled. Effective immediately, please do not attend your field placement or internship until further notice. We have begun to design a plan for completion of your semester.  Further information will be sent to affected students by their program/Associate Dean in the near future.

  • I’m a student in the Office Administration Health Services or Executive program in the Pilon School of Business. What happens to my field placement?

    All field placements in the Office Administration program have been canceled, effective immediately. Please do not attend your field placement until further notice. We have begun to design a plan for completion of your semester. You will receive more information from your Field Placement Coordinator in the near future.

  • What happens if I have a Sheridan-related co-op/internship/field placement scheduled outside of Ontario?

    As of March 12, Sheridan suspended all international travel, including to the United States, by staff and students for both academic and business activities until — at a minimum — September 2020. If you have a co-op/internship/field placement outside of Ontario, please contact us as follows:

    • If you’re enrolled in a program that offers a field placement/experience or apprenticeship, please contact your field coordinator/field liaison in your Faculty Office.
    • If you’re enrolled in a program that offers a co-op or internship, please contact your co-op advisor in Cooperative Education.

     

Continuing and Professional Studies

  • When will my classes resume through the new remote or alternate delivery methods?

    All classes are expected to resume March 23, 2020 via remote or alternate delivery methods. Please monitor your SLATE and Sheridan email accounts frequently for details from your instructors.

  • How will my weekly topical outline be impacted?

    Instructors will be amending weekly topical outlines to adjust to the remote/alternate delivery model, and this will be communicated to students as the weeks progress.

  • How will my assignments and evaluations be impacted?

    Class evaluations and assignments may be amended to reflect the remote/alternate nature of the classes. Class evaluations and assignment due dates may be amended appropriately to reflect the new online / alternate delivery. Changes will vary by class. A new course outline will be posted in SLATE if applicable.

  • I need help accessing and navigating SLATE. What resources are available?

    SLATE is easily accessible with your Sheridan username and password - if you need help retrieving this information, please call Sheridan IT at 905-845-9430 ext. 2150.

    SLATE has multiple online tutorials available to students, with a helpful introductory SLATE video here. A list of helpful step-by-step instructions for students using SLATE, including instructions surrounding Discussion Boards and navigating Quizzes, can be found here.

  • What if my class can’t be completed online?

    If you are in a class where online learning is not an option, you will be contacted by one of our support staff members regarding options and next steps.

  • Am I eligible to withdraw or get a refund?

    If you are enrolled in a class in the Winter 2020 semester, withdrawal and refund rules are being waived. If you wish to withdraw, please fill out the form found here.

  • How is the Spring semester affected?

    Our Spring start and end dates are currently unaffected. If the situation changes, further communication will be provided.

Campus Residence questions

  • I live in residence and I have flu-like symptoms. What should I do?

    If you experience flu-like symptoms with a fever while living in residence, contact your local family doctor or call Telehealth Ontario 24/7 at 1-866-797-0000.

    During any cold and flu season, it’s a good idea to stock up on supplies in case you need to stay in for a few days, like cold and flu meds, a thermometer, hand sanitizer and tissues.  Comfort and cleaning kits are available to provide students the ability to clean/sanitize the isolated suite.  A small ration of food can also be provided on a short-term basis. Students are responsible to arrange their own food delivery through delivery services, and/or by immediate family/emergency contacts.  Food Services on campus may be available, but limited.

    Students who have been directed to Self-Isolate and/or diagnosed are required to notify the Residence Management immediately and follow the How to Self Isolate at Home when you have COVID-19.

    Students should know the difference between Self-monitoring, Self-isolation, and Isolation. Know The Difference: Self-Monitoring, Self-Isolation, And Isolation For COVID-19.

    In order to reduce the spread of infection, students who have been directed to Self-Isolate/Isolate will be asked directed to do so within their assigned suite or at their permanent home address. Roommates and students living with a suspected case of COVID-19 will not be relocated to ensure the spread of the virus is contained within the isolated suite.

    SELF-MONITORING should commence if you have reason to believe:

    1. you have been exposed to a person with COVID-19,  
    2. you are in close contact with older adults or medically vulnerable people, OR,
    3. you have been advised to self-monitor for any other reason by your Public Health Authority.

    SELF-ISOLATE: if you have:

    1. travelled outside of Canada within the last 14 days,
    2. your Public Health Authority has identified you as a close contact of someone diagnosed with COVID-19,
    3. if you develop symptoms, even if mild, stay home, avoid other people and contact your Public Health Authority as soon as possible

    ISOLATION: will commence if:

    1. you have been diagnosed with COVID-19,
    2. you are waiting to hear the results of a laboratory test for COVID-19, OR,
    3. you have been advised to isolate at home for any other reason by your Public Health Authority.

     

  • If I live in residence and choose to withdraw from the Residence, will l receive a refund of my residence fees?

    Students who chose to withdraw from the Residence will receive a prorated refund based on the day you fully move out of Residence and hand in your Residence key.

    To withdraw from Residence, students will need to fill out a Residence withdrawal form, either available at the Residence front desk or at https://www.sheridancollege.ca/-/media/files/www/life-at-sheridan/campus-services/residence/forms-and-documents/residence-withdrawal-request-form.ashx  The Resident will be charged for each day they occupy a room and remaining paid Residence fees will be refunded along with the security deposit, less any damages.  Administration fees and the Residence Life Activity fees are non-refundable. The Resident must complete all move-out procedures as detailed in section 3.02 of the Student Residence Agreement (SRA), before cancellation fees and refunds are issued.  Refunds will be issued within 6-8 weeks of the Student’s departure of Residence.

    For students remaining in the Residence, all guest signs have been suspended with the exception of the student’s listed emergency contact or any individuals assisting students to move out.  Guests must still sign in at the Residence front desk.

    Questions?  Please contact the Residence Management Team

    Sheridan Trafalgar Residence: info.trafalgar@sheridanresidence.ca

    Sheridan Davis Residence: info.davis@sheridanresidence.ca

  • Will I be required to leave residence before the normally scheduled end of the semester?

    To support social distancing efforts, any student who is able to do so is being encouraged to move out of residence as soon as is feasible. Please note that residences will remain open for students who are unable to return home due to travel restrictions, personal circumstances or for other reasons.  For those who choose to leave, residence fees will be refunded on a pro-rated basis.  Students who remain may be required to relocate to different rooms to further social distancing efforts. New options are available for food order and delivery for students who remain.  In an abundance of caution, all social residence life programming has been suspended and a strict no-guest policy is in effect.  If/as required, exceptions will be made for immediate family and emergency contacts to assist with move-out or medical support.

Applicants

  • I have an offer of admission that is conditional on completing my high school year, but my school is closed. Will this affect my offer to Sheridan?

    Many schools are attempting to help students complete courses online rather than through in-person learning.  If you are unable to complete your high school diploma, please contact Sheridan Admissions directly so that we can review the details of your application and the associated conditions.

  • I haven’t heard back from Sheridan regarding my application. Will the COVID-19 situation delay admission decisions?

    Applications are still being reviewed; there may be some delays.  Thank you in advance for your patience.

  • I was supposed to attend a portfolio review or audition day that has now been cancelled. Will this affect my application?

    Supplemental application components are being moved to an online format and applicants will be informed about submission requirements.

  • Due to testing site closures, I may not be able to submit test results from the TOEFL or IELTS. Are there any alternatives for me?

    Alternatives are being considered; more information will be communicated to applicants as these decisions are made.

  • Since many high schools, colleges and universities are closed due to the COVID 19 pandemic, I may not be able to send official transcripts to complete the application process. What should I do?

    Applicants can provide unofficial transcripts – any offers of admission will be conditional until we receive official copies.

  • I'm concerned that my final external examinations, such as the International Baccalaureate Diploma, GCE A-Level, and AP examinations may be cancelled. Will this impact my admission?

    Applications are still being actively considered for admission despite the changes that are occurring across many school systems and programs.

  • If a travel ban prevents me from enrolling for Fall 2020 at Sheridan, will I be able to change my enrolment semester to Winter 2021?

    In cases where the program is also offered for a Winter 2021 start, applicants can defer their application to the next intake.  However, this is not possible in all instances.

International travel

  • What is your directive on international travel?

    Based on the guidance of public health officials, Sheridan is advising all members of its community to avoid all non-essential travel abroad, including to the United States, and to avoid all cruise ship travel.

  • I have just returned from a trip outside of Canada. Do I need to self-isolate?

    If you have travelled from anywhere outside of Canada, including the United States, please self-isolate for 14 days.

    If you experience symptoms of COVID-19 (e.g. fever, cough, difficulty breathing), please call Telehealth Ontario at 1-866-797-0000 or your primary care provider’s office.

    Call ahead prior to visiting any healthcare provider and let them know about your travel history and symptoms (e.g. fever, cough, difficulty breathing) so they can make special arrangements to see you quickly, provide testing, and ensure that they use proper infection control measures.

  • Do I need to provide my professors with a medical note?

    Given the increased demands on our public health system, the need for students to provide medical (sick) notes is immediately suspended.

Symptoms, diagnoses and reporting information for students

  • What do I do if I think I have COVID-19 symptoms?

    If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and travel history.

    Ontario Public Health has a self-assessment tool to help you determine if you need to seek further care from your healthcare practitioner or Telehealth Ontario for COVID-19.

    In addition, Ontario Public Health’s dedicated webpage on COVID-19 has public resources and information, including:

     

  • What do I do if I have been diagnosed with COVID-19?

    Please follow all directions provided by your healthcare practitioner, including directions for self-isolation, and take care of yourself.

    If you need support, email askanadvisor@sheridancollege.ca and we’ll connect  you with the appropriate support team (i.e. counselling, tutoring, academic accommodations support, advisors, health services, research help, etc.)

  • Do I have to tell Sheridan if I test positive for COVID-19?

    No. You are not obligated to disclose your medical diagnosis.

    Please note that the Ontario Government added the 2019 novel coronavirus (COVID-19) as a designated disease reportable under Ontario's public health legislation in January 2020. This enables local public health units to quickly and effectively take all necessary measures to investigate, complete lab tests and do case and contact management to prevent and control further spread of the infection. This means that the local public health unit may contact Sheridan as part of their investigation and communication. The local public health unit may also communicate directly with your classmates, faculty member(s), etc., if there is a need for them to be tested and/or isolated.

    If and when Sheridan is contacted by local public health unit, we will fully cooperate with their investigation and provide support as necessary.

  • If someone at Sheridan has been diagnosed with COVID-19, will Sheridan inform me?

    The Ontario Government added the 2019 novel coronavirus (COVID-19) as a designated disease reportable under Ontario's public health legislation in January 2020.

    This enables local public health units to quickly and effectively take all necessary measures to investigate, complete lab tests and do case and contact management to prevent and control further spread of the infection. The local public health unit will communicate directly with you if there is a need for you to be tested and/or isolated.

    If and when Sheridan is contacted by local public health unit, we will fully cooperate with their investigation and provide support as necessary.

    Sheridan has been monitoring and proactively implementing precautionary measures to prevent the spread of COVID-19 since January 2020. We will continue to monitor the situation and take necessary steps for your health and safety.

Employee-specific questions

  • Will I be refunded my parking payment for the period that Sheridan campuses are closed?

    Parking charges are being suspended from your payroll deductible as of the next pay period.  When we resume regular operations, your deduction will be delayed for two weeks to reflect the amount charged while you were not on campus during the past two weeks.

    Permits purchased online through epark.sheridancollege.ca will be refunded through the same card used for purchase.

    Permits purchased through the Parking Office will be refunded via cheque. Cheques will be made out to the account holder’s name.

    Please allow 4-6 weeks for your cheque to arrive.

    To request your refund, please email parking@sheridancollege.ca and include a completed refund form and a photo of your permit.

  • What do I do if I think I have COVID-19 symptoms?

    If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and travel history.

    Ontario Public Health has a self-assessment tool to help you determine if you need to seek further care from your healthcare practitioner or Telehealth Ontario for COVID-19.

    If you are unwell and unable to work as a result, please report your absence to your manager. By reporting, we can make sure you receive the necessary accommodation and support so you can just focus on getting better. Your reporting can also help Sheridan with additional cleaning protocols as needed.

    In addition, Ontario Public Health’s dedicated webpage on COVID-19 has public resources and information, including:

     

  • What do I do if I have been diagnosed with COVID-19?

    Please follow all directions provided by your healthcare practitioner, including directions for self-isolation, and take care of yourself.

    If you are unwell and unable to work as a result, please report your absence to your manager. By reporting, we can make sure you receive the necessary accommodation and support so you can just focus on getting better. Your reporting can also help Sheridan with additional cleaning protocols as needed.

    Employees can contact Sheridan’s Employee and Family Assistance Provider, Morneau Shepell, 24/7/365 by calling 1-844-880-9142 or visiting http://www.workhealthlife.com/.

  • Do I have to tell Sheridan if I test positive for COVID-19?

    No. You are not obligated to disclose your medical diagnosis. However, if you are unwell and unable to work as a result, please report your absence to your manager.

    By reporting, we can make sure you receive the necessary accommodation and support so you can just focus on getting better. Your reporting can also help Sheridan with additional cleaning protocols as needed.

    Please note that the Ontario Government added the 2019 novel coronavirus (COVID-19) as a designated disease reportable under Ontario's public health legislation in January 2020. This enables local public health units to quickly and effectively take all necessary measures to investigate, complete lab tests and do case and contact management to prevent and control further spread of the infection. This means that the local public health unit may contact Sheridan as part of their investigation and communication. The local public health unit may also communicate directly with your co-workers, client(s), student(s), etc. if there is a need for them to be tested and/or isolated.

    If and when Sheridan is contacted by local public health unit, we will fully cooperate with their investigation and provide support as necessary.

  • If someone at Sheridan has been diagnosed with COVID-19, will Sheridan inform me?

    The Ontario Government added the 2019 novel coronavirus (COVID-19) as a designated disease reportable under Ontario's public health legislation in January 2020.

    This enables local public health units to quickly and effectively take all necessary measures to investigate, complete lab tests and do case and contact management to prevent and control further spread of the infection. The local public health unit will communicate directly with you if there is a need for you to be tested and/or isolated.

    If and when Sheridan is contacted by local public health unit, we will fully cooperate with their investigation and provide support as necessary.

    Sheridan has been monitoring and proactively implementing precautionary measures to prevent the spread of COVID-19 since January 2020. We will continue to monitor the situation and take necessary steps for your health and safety.

  • What do I do if a student discloses a positive diagnosis or “presumptive positive” diagnosis of COVID-19?

    Please ask the student to follow all directions provided by the student’s healthcare practitioner, including directions for self-isolation. Ask the student if it is okay to share this diagnosis information with Sheridan’s Emergency Operations team.

    You do not have a duty to report your student’s diagnosis. That duty and responsibility rest with  the provincial and local public health units. Please allow them to coordinate and carry out their job.

    Please do not share medical diagnosis of a student with anyone without the student’s express consent. Even if the student does not wish to share the diagnosis with anyone further, the Ontario Government added the 2019 novel coronavirus (COVID-19) as a designated disease reportable under Ontario's public health legislation in January 2020. This enables local public health units to quickly and effectively take all necessary measures to investigate, complete lab tests and do case and contact management to prevent and control further spread of the infection. The local public health unit will communicate directly with Sheridan employee(s) and student(s) if there is a need for those person(s) to be tested and/or isolated.

    If you have questions and concerns due to the student’s disclosure, please contact Occupational Health and Safety Services at ohsservices@sheridancollege.ca or Sheridan’s COVID-19 Response Team at careandwellness@sheridancollege.ca.

  • What do I do if a student discloses COVID-19 symptoms but has not yet been tested?

    Please refer the student to Sheridan’s coronavirus information webpage or the Ontario Public Health’s dedicated webpage on COVID-19 on where to get information and help for COVID-19 related inquiries.

    You do not have a duty to report your student’s symptoms. That duty and responsibility rest with the provincial and local public health units. Please allow them to coordinate and carry out their job.

    Please do not share medical diagnosis of a student without the student’s express consent. Even if the student does not wish to share the diagnosis with anyone further, the Ontario Government added the 2019 novel coronavirus (COVID-19) as a designated disease reportable under Ontario's public health legislation in January 2020. This enables local public health units to quickly and effectively take all necessary measures to investigate, complete lab tests and do case and contact management to prevent and control further spread of the infection. The local public health unit will communicate directly with Sheridan employee(s) and student(s) if there is a need for those person(s) to be tested and/or isolated.

    If you have questions and concerns due to the student’s disclosure, please contact Occupational Health and Safety Services at ohsservices@sheridancollege.ca or Sheridan’s COVID-19 Response Team at careandwellness@sheridancollege.ca.

  • I’m a manager at Sheridan. What do I do if an employee suspects or has been diagnosed with COVID-19?

    If an employee is experiencing symptoms similar to COVID-19, please remind them that Ontario Public Health has a self-assessment tool to help determine if the employee needs to seek further care from a healthcare practitioner or Telehealth Ontario for COVID-19.

    If an employee reports a positive diagnosis of COVID-19, please remind the employee to follow all directions provided by the healthcare practitioner, including directions for self-isolation.

    If the employee has sought medical attention as a result of suspect exposure to COVID-19 at Sheridan, please contact Occupational Health and Safety team (ohsservices@sheridancollege.ca) as soon as possible.

    The Ontario Government added the 2019 novel coronavirus (COVID-19) as a designated disease reportable under Ontario's public health legislation in January 2020.
    This enables local public health units to quickly and effectively take all necessary measures to investigate, complete lab tests and do case and contact management to prevent and control further spread of the infection. The local public health unit will communicate directly with you and/or other team members in case there is a need to be tested and/or isolated.

    If and when Sheridan is contacted by local public health unit, we will fully cooperate with their investigation and provide support as necessary and advise you as necessary.

  • Will I continue to be paid by Sheridan?

    All employees — including part-time and casual employees as well as student workers — who were scheduled to work during the period of March 16–20 will be paid for their scheduled hours, regardless of whether their services were used or not. Employees who normally submit timesheets must still do so. Continuity of pay after March 20 will be determined on a weekly basis for part-time, casual and student workers.

  • The COVID-19 pandemic is causing stress and anxiety for myself and my family members. What supports are available for Sheridan employees?

    Employees can contact Sheridan’s Employee and Family Assistance Provider, Morneau Shepell, 24/7/365 by calling 1-844-880-9142 or visiting www.workhealthlife.com.

  • I’m a part-time or partial load faculty member. Will I be compensated for the additional hours I worked to modify coursework?

    Sheridan, and all colleges in the sector, provided faculty the week of March 16–20 free from regular duties in order to adjust curriculum for alternate modes of delivery.

  • I’m an Appendix D staff member – how will I be supported if I need to take sick leave or self-isolate?

    If Appendix D staff are required to self-isolate as a precautionary measure due to recent travel, they will continue to earn their regular pay while they work remotely. If Appendix D staff are in self-isolation due to a presumptive case of COVID-19 and are too ill to work from home, they must notify their manager immediately. Sheridan will continue income to the extent and duration possible under the circumstances.

If I have further questions, who can I ask?

Please email your inquiries to careandwellness@sheridancollege.ca