Navigating Hard Conversations at Work and in Life

Do you find conflict, difficult conversations, and giving feedback to be stressful and find yourself avoiding those kinds of interactions? Then join conflict-resolution expert and Sheridan grad Charmaine Hammond to gain the confidence, grace, and clarity to approach these situations effectively. Learn a five-step roadmap for tackling difficult conversations, discover the right questions to ask, words to use (and avoid) and practical steps to rebuild trust and relationships afterward.

Date: February 5, 2025
Time: 12:00 p.m. - 1:00 p.m. ET
Location: Online, Zoom

Learn more about Charmaine

Charmaine Hammond, CSP (Certified Speaking Professional), is a highly regarded speaker, author, and trainer specializing in trust, conflict resolution, and collaboration. A 1985 Sheridan Correctional Work Studies graduate, she has worked with corporations, governments, and organizations worldwide to address workplace challenges and build resilient teams. With over 25 years of experience, a Master’s in Conflict Management, and five books to her name, Charmaine brings expert insight to every stage of conflict resolution. In 2021, Charmaine produced the award-winning animated film Back Home Again about the Fort McMurray wildfires, featuring a star-studded cast, to spark conversations about mental health.

Alumni Host

Chris Noon, Art Fundamentals '99

Chris is the owner of Chris Noon Creative Inc., a boutique design studio where his passionate team of designers, writers, and developers work together to help companies elevate their brands through strategic, impactful creative solutions.