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Information for International Students

Below, you’ll find the answers to many frequently asked questions about immigration regulations, travel, quarantine and supports for international students.

You can also visit the International Student Virtual Community on SLATE for the latest tips, resources and opportunities to connect with fellow international students.

Our International Centre team is also here to help. If you have any questions that are not answered below, please write to us at askanadvisor@sheridancollege.ca or visit the International Centre page to reach us by virtual chat or book an immigration advisement appointment.

Immigration regulations, health insurance, study permits, support while studying, working part-time

  • Please review the Orientation to Ontario – O2O on the Settlement.org website. Click on the chat icon on the bottom right of the page to ask question.

  • Yes. Sheridan has been added to the Government of Canada's Designated Learning Institutions list, with an approved COVID-19 Readiness Plan. This designation confirms our eligibility to welcome international students travelling to Canada. To learn more about the DLI designation, please visit the Immigration, Refugees and Citizenship Canada site.

  • We recognize that international students face unique financial pressures during the pandemic. The following supports are available to help international students offset the cost of their studies:

    • International students who are expected to return to, or begin hybrid classes in the Spring/Summer 2021 semester will be eligible for a Quarantine Support Bursary of up to $1,200 for costs associated with their government-mandated hotel stay upon arrival to Canada in the form of tuition credit. The submission of receipts and documentation is required to be eligible for this bursary. More details are available on myOTR.
    • All new international students beginning their studies in the Fall 2021 or Winter 2022 semesters will receive an entrance scholarship ranging from $1,000 to $2,000. Students will be notified of their exact scholarship amount with their offer of admission. These funds will be automatically added to students’ accounts in two equal instalments issued early in the first and second terms of study. Students must remain full-time in term two for the second instalment to be issued.

    Additional scholarships, bursaries and academic awards for international students are posted here and on myOTR.

  • Please review the latest IRCC updates for international students. It is also recommended that you check the Border Information Services website for additional  information.

  • No. The Government of Canada has confirmed that you are eligible to study online for the Winter 2021 semester without impacting your Post-Graduation Work Permit.

    Please see the IRCC website for further details, on Post-Graduation Work Permit eligibility to support and reassure international students who choose to pursue distance learning at Canadian postsecondary institutions.

  • If you are eligible to work off-campus, you can work 20 hours per week while studying full-time. Please review the IRCC guidelines related to work during this period for details. Please also review IRCC information regarding working on campus and working off campus. For additional questions regarding working as an international student please review this page from the IRCC.

  • Please review the IRCC’s website to learn if you are eligible to work on campus or work off campus while studying part-time. For additional questions regarding working as an international student please review this page from the IRCC. Graduation letters (letters of completion) for the Fall 2020 term should be sent to your Sheridan student email address by the second week of February.

  • Please review the IRCC website for information regarding working in Canada after you complete your program for information regarding working after your program has ended and working after you apply for a post-graduation work permit. For additional questions regarding working as an international student please review this page from the IRCC.

  • Graduation letters (letters of completion) for the Fall 2020 term should be sent to your Sheridan student email address by the second week of February.

  • You will need to apply to extend your study permit. Please review the IRCC website on extending your study permit. You may also attend one of the weekly study permit extension immigration sessions that is led by one of our registered international student immigration advisors or make a virtual appointment with an international student advisor to discuss the process.

  • Translated public health information on a variety of topics related to COVID-19 is available through the Region of Peel and Ottawa Public Health.

  • Please review the IRCC website for information regarding expired study permits. You may also make a virtual appointment with one of our international student advisors to seek additional assistance.

  • A failing grade does not impact your study permit. However, it may affect your enrollment for future terms. You may want to speak with a student advisor or your records specialist about how failing a course will impact future semesters. If you have to study part-time because you failed a course, it is important that you speak with an international student advisor about the implications of studying part-time as an international student.

  • Please review the Guard.me website for contact information.

  • Please watch your email carefully. Information regarding the health insurance will be sent to students by email. In your Microsoft Outlook email program, be sure to check the “Other” Tab in your email as well as your quarantine emails to ensure that you do not miss important emails

  • The Sheridan Health Centre has doctors, nurse practitioners and nurses who are seeing patients virtually. You may make an appointment at our health centre by calling (905) 459-7533, ext. 5153. If the Sheridan Health Centre is closed, you may use the mobileDOCTOR feature that is available through your Guard.me Health insurance. mobileDOCTOR is available 24 hours a day. You may also search for clinic near your home in Canada that accepts your health insurance through the guard.me website.

    Always remember to read your insurance policy carefully and contact guard.me to confirm what medical tests, treatments and or interventions are covered and the process for ensuring that your medical needs are covered by insurance.

  • Email askanadvisor@sheridancollege.ca to make an appointment. You may also use the private and confidential Keep.meSAFE student support app. Simply download the “my SSP App” from Google Play of the App Store and you can use this multilingual, real-time service any time of the day or night.

  • You may wish to check out GoPhoneBox, a service that allows you to order a SIM card and have it shipped to you in your home country before you travel to Canada.

  • Travel restrictions and exemptions can change at any time. It is important that you review the Immigration Refugees and Citizenship Canada webpage to ensure that you have the most up to date information regarding travelling to Canada.  

    Under Canada’s current travel restrictions, to be able to enter Canada as an international student, you must meet 2 requirements: You must have a valid study permit or a letter of introduction that shows you were approved for a study permit. You must be attending a designated learning institution (DLI) with a COVID-19 readiness plan that has been approved by its province. Sheridan has an approved COVID-19 readiness plan. You may also use the Find out if you can travel to Canada tool to see if you can travel at this time. 

    If you are planning to travel to Canada by air, please review the IRCC’s Flying to Canada Checklist. If you are planning to travel to Canada by car, please review the IRCC’s Driving to Canada Checklist.

    Students who wish to travel to Canada should note that, even if they fall under the guidelines provided on the Immigration, Refugees and Citizenship Canada (IRCC) website, this does not guarantee entry to Canada. A Canadian Border Services Agency officer will make a final decision on your eligibility to enter Canada when you arrive.

  • You can find information about estimated processing times on the IRCC website.

  • You may contact IRCC using their online web form for case-specific enquiries or call them at 1-888-242-2100.

  • Information from Immigration, Refugees and Citizenship Canada (IRCC) continues to change due to COVID-19. It is recommended that you refer to the IRCC website for updates and changes.

    Please also review the following helpful resources:

Travel to Canada

  • Before you making your travel arrangements, please check the IRCC website for the most current updates on traveling to Canada. Under Canada’s current travel restrictions, to be able to enter Canada as an international student, you must meet 2 requirements: You must have a valid study permit or a letter of introduction that shows you were approved for a study permit. You must be attending a designated learning institution (DLI) with a COVID-19 readiness plan that has been approved by its province. Sheridan has an approved COVID-19 readiness plan.

    You may also use the Find out if you can travel to Canada tool to see if you can travel at this time.

    Students who wish to travel to Canada should note that, even if they fall under the guidelines provided on the Immigration, Refugees and Citizenship Canada (IRCC) website, this does not guarantee entry to Canada. A Canadian Border Services Agency (CBSA) officer will make a final decision on your eligibility to enter Canada when you arrive.

  • Before you making your travel arrangements, please check the IRCC website for the most current updates on traveling to Canada. Under Canada’s current travel restrictions, to be able to enter Canada as an international student, you must meet 2 requirements: You must have a valid study permit or a letter of introduction that shows you were approved for a study permit. You must be attending a designated learning institution (DLI) with a COVID-19 readiness plan that has been approved by its province. Sheridan has an approved COVID-19 readiness plan.

    You may also use the Find out if you can travel to Canada tool to see if you can travel at this time.

    Students who wish to travel to Canada should note that, even if they fall under the guidelines provided on the Immigration, Refugees and Citizenship Canada (IRCC) website, this does not guarantee entry to Canada. A Canadian Border Services Agency (CBSA) officer will make a final decision on your eligibility to enter Canada when you arrive.

    Please read the general information on the IRCC website regarding which documents you should carry before you travel to Canada. Along with the travel letter (for current students) or your visa support letter (for new students) issued to you by Sheridan, you should always carry your Sheridan Letter of Acceptance (for new students) and/or Letter of Enrollment (for current students) for entry to Canada. You will also be required to travel with documentation that you took a COVID-19 PCR  test no more than 72 hours before your flight or arrival by car. You test result must be negative.  

    If you are planning to travel to Canada by air, please review the IRCC’s Flying to Canada Checklist. If you are planning to travel to Canada by car, please review the IRCC’s quarantine and pre-arrival checklist. Having all your documents does not guarantee entry to Canada. A Canadian Border Services Agency (CBSA) officer will interview you, review your documents and then make a final decision on your eligibility to enter Canada when you arrive.

  • Before you travel, be sure to complete the Quarantine plan and download the ArriveCAN App. These things are mandatory. Upon arrival, you will need to speak with two officers - a quarantine officer who will assess you for symptoms of COVID-19 ask you about the details of your quarantine plan, and a border services (CBSA) officer who will examine your documents and determine if you are eligible to enter Canada. All travellers must quarantine for 14 days upon arrival in Canada. Please see the below FAQs for quarantine information, and review the Government of Canada’s quarantine guide. .

  • The Government of Canada has put measures in place to slow the introduction and spread of COVID-19 in Canada.

    You will be required to take a COVID-19 test and show a negative PCR test result from a test taken within 72 hours prior to your scheduled departure date before being allowed to board a plane for Canada. If you are arriving in Canada by car you will have to show documentation of a negative PCR test result at your Port of Entry.

    Upon arrival to Canada, you MUST provide your contact information to the officer at the airport or Port of Entry. 

    If you arrive by air you will be required to take a COVID-19 test upon arrival in Canada.  You will also be required to quarantine at a government-authorized hotel for 3 days while you await the results. The reservations for your 3-day stay a government-authorized hotel must be booked and paid for before you travel to Canada. After leaving the government-authorized hotel, you will be required to complete the remainder of the mandatory 14-day quarantine period.

    If you arrive in Canada by car, you will be required to take a COVID-19 test up on arrival and you will still be required to quarantine for 14 days and monitor yourself for symptoms.

    Whether you arrive by land or air, you will be required to take another quarantine test near the end of your 14-day quarantine period.

    Your compliance with the Mandatory Quarantine Order is subject to verification and enforcement. Those in violation may face transfer to a quarantine facility as well as fines and/or imprisonment.

    Please review the Canadian Government’s Travel restrictions, exemptions and advice page to learn more about mandatory quarantine and explore Sheridan’s quarantine supports on the International Student Virtual Community.
    After you have made your travel plans you must complete Sheridan’s Quarantine plan, so we can ensure you are supported prior to your arrival and during your quarantine.

    If you are a returning Sheridan student, please email confirmationletters@sheridancollege.ca to request a travel letter after you have completed the Quarantine plan. If you will be studying with us for the first time in the upcoming semester, the visa support letter your received in your email is also your travel letter and you do not need to request a travel letter. The Government of Canada requires that you download the ArriveCAN App before you travel to Canada. Please note that all travellers to Canada must travel with a non-medical mask or face covering if arriving by air.

  • Before you making your travel arrangements, please check the IRCC website for the most current updates on traveling to Canada. It is also highly recommended that you check Border Information Services for detailed information.

    Under Canada’s current travel restrictions, to be able to enter Canada as an international student, you must meet 2 requirements: You must have a valid study permit or a letter of introduction that shows you were approved for a study permit. You must be attending a designated learning institution (DLI) with a COVID-19 readiness plan that has been approved by its province. Sheridan has an approved COVID-19 readiness plan. You may also use the Find out if you can travel to Canada tool to see if you can travel at this time.

    If you are planning to travel to Canada by air, please review the IRCC’s Flying to Canada Checklist. If you are planning to travel to Canada by car, please review the IRCC’s Driving to Canada Checklist.

    Please note that you will be required to take a COVID-19 test before coming to Canada.  You must present documentation of a negative PCR test result from a test taken within 72 hours prior to your scheduled departure date before being allowed to board a plane for Canada. If you are arriving by car, you should show take this test was taken in the United states within 72 hours of your arrival in Canada.

    Students who wish to travel to Canada should note that, even if they fall under the guidelines provided on the Immigration, Refugees and Citizenship Canada (IRCC) website, this does not guarantee entry to Canada. A Canadian Border Services Agency (CBSA) officer will make a final decision on your eligibility to enter Canada when you arrive.

  • Yes, the Government of Canada  requires that all passengers five years of age or older who are arriving in Canada by plane or car test negative for COVID-19 before travelling from another country to Canada.

    You will need to show documentation of a negative laboratory test result to the airline prior to boarding a flight to Canada if you are travelling Canada by air.  If you are traveling to Canada by car, you will show this documentation at the port of entry. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test.

    The test must be taken within 72 hours prior to your scheduled departure to Canada. Anyone who receives a negative test result and is authorized to enter Canada must take another COVID-19 test when they arrive in Canada if they arrive by plane or by car.

    All travellers must still complete the full, mandatory 14-day quarantine. For more information please see the Government of Canada webpage.

  • The Government of Canada has introduced  additional measures to help limit the spread of COVID-19 and its variants in Canada.

    These new measures include the requirement to show documentation of a negative PCR test result at your Port of Entry. Your COVID-19 test must be taken in the United States.

    You will also be required to take a COVID-19 test upon entry to Canada.

    Please review the Entering Canada by Land during COVID-19 webpage.

    If you are planning to travel to Canada by car, please review the IRCC’s Driving to Canada Checklist.

Mandatory Hotel Stay

  • Yes. International students who are expected to return to, or begin hybrid classes in the Spring/Summer 2021 semester will be eligible for a Quarantine Support Bursary of up to $1,200 for costs associated with their mandatory hotel stay upon arrival in Canada in the form of tuition credit. The submission of receipts and documentation is required to be eligible for this bursary. More details are available on myOTR.

  • The Government of Canada has introduced  additional measures to help limit the spread of COVID-19 and its variants in Canada.

    These additional measures now require travellers who are arriving in Canada by air to

    • reserve a government-authorized hotel for 3 nights prior to departing for Canada
    • take a COVID-19 molecular test at the airport upon arrival in Canada
    • stay in the government-authorized hotel while awaiting the results of the COVID-19 molecular test taken on arrival
    • pay for the cost of the hotel stay, as well as all associated costs with their quarantine at this government authorized hotel.

    Travellers will be required to present proof of having reserved and pre-paid for their accommodation through ArriveCAN.
    Travellers will still be required to complete the remainder of the mandatory 14-day quarantine after their mandatory hotel stopover at an appropriate place.

    You may review these additional measures on the COVID-19 mandatory hotel stopover page.

    Also review the Entering Canada by air during COVID-19 webpage

  • You must make your reservation before travelling to Canada.
    You will need to call the American Express Global Business Travel to make and pay for your reservation. To book your mandatory 3-night hotel stopover, call:

    • 1-800-294-8253 (toll-free within North America)
    • 1-613-830-2992 (collect outside of North America)

    You will be able to choose from government-authorized list of hotels near your port of entry.
    Costs of these hotel stopovers may vary by location.

    Please see the Government of Canada’s Covid-19 mandatory hotel stopover: booking and list of government-authorized hotels page for additional information

  • You are expected to follow all the rules outlined in the quarantine act, monitor yourself for symptoms of COVID and report daily through the ArriveCAN App. You are also expected to follow the code of conduct of the hotel and remain in your room unless escorted by an official. Please review all the details of the traveller responsibilities before your arrival.

    Remember this is the law and violating any of the quarantine instructions provided to you could result in a fine or imprisonment.

  • If your COVID-19 test result is negative, you will check out of the government-authorized hotel and complete the remainder of your quarantine at your planned location.

    If your COVID-19 test result is positive you will be required to stay in your room at the government-authorized hotel and wait for an official from the Public Health Agency of Canada to call you and provide you with instructions. Please review the details of this process on the Public Health Agency of Canada website.

Quarantine Information

  • Mandatory quarantine means that upon your arrival to Canada, you must travel directly to a suitable location and quarantine for 14 days.  During this period, you must not leave your place of quarantine except to seek medical attention. You must not have any guests or visitors during your mandatory quarantine.

    This order has been put in place by the Government of Canada as part of the Quarantine Act to help reduce the introduction and spread of COVID-19, and may be verified and enforced. To learn more about what it means to quarantine, -- including what is and isn’t allowed – please review the Government of Canada’s guide to mandatory quarantine.

    Local public health units may call you during quarantine to verify that you are following the quarantine order. This page includes a list of public health phone numbers.

  • Sheridan is providing online support and advising to all Sheridan students virtually.

    Please if you are returning student, please email askanadvisor@sheridanccollege.ca.

    If you are a new student, please click here to get in touch with our International Centre team.

  • Yes, the Government of Canada requires that travelers arriving in Canada by air to take a COVID-19 molecular test at the airport upon arrival in Canada. Please review these new travel measures.  

    Additionally, the Government all travellers take another Covid-19 test while they are in quarantine. You will be provided with a COVID-19 test kit at the airport if you arrive by air.

    Whether you arrive in Canada by air or land, our Sheridan Health Centre staff will provide additional assistance if needed. Someone from our Health Centre Team will contact you answer any questions you may have about COVID-19 testing during quarantine.

  • Please check your email and answer your phone. The Sheridan Health Centre will be contacting you to help you schedule your COVID-19 test and answer any questions you may have about getting tested.

  • Yes, you may quarantine with family or friends to who travelled to Canada with you on the same flight.

  • Friends or family can pick you up. You may use a taxi service or your may drive yourself. Do not take public transportation (such as the public bus or train).

    Please see the international students’ virtual community or the off campus housing website for information about Sheridan’s preferred taxi service. Please be sure to observe the following guidelines when travling from the airport to your place of quarantine. You are expected to leave the airport and TRAVEL DIRECTLY to the place you are quarantining. Do not stop anywhere. Wear a mask during all transportation. Your friends and family should wear a mask too. Review the Government of Canada’s Guidelines for Transportation to Your Quarantine Destination

  • The international students’ virtual community. The off- Campus website. Click on the COVID SAFE tile in the international student Mobile App. COVID-SAFE is a 24-hour support services that can assist students with planning quarantine, transportation after they arrive in Canada and many other quarantine related needs. The Keep.meSAFE mobile app can provide emotional support for you during your quarantine. Simply download the “my SSP App” from Google Play of the App Store and you can use the multilingual, confidential 24-hour real-time service. We encourage you to join the guard.meCARES Quarantine Student Connection Group to interact and chat with other students who are also quarantining.

  • Travellers entering Canada who have no signs or symptoms of COVID-19 must follow a mandatory quarantine for 14 days (starting from the day you arrive in Canada). To learn more about what  mandatory quarantine means, – including what is and isn’t allowed – please review the Government of Canada’s explanation of  mandatory quarantine.

    You should not travel if you are sick.  If you're allowed to enter Canada and have signs and symptoms of COVID-19, it is mandatory to isolate for 14 days without delay (starting from the date you arrive in Canada). During the mandatory isolation period, you must monitor your health. You must not leave your place of isolation except to seek medical attention. You must not go outside. To learn more about what  mandatory isolation means, please review the Government of Canada’s explanation of  mandatory isolation.

  • It’s important to be prepared before beginning your quarantine! You may wish to attend a Housing and Quarantine Workshop to get started, and review our Quarantine and Pre-Arrival Checklist.

    You may also wish to review this simple guide on How to Self-Quarantine.
    Preparing to quarantine includes:

    • Securing a suitable place to quarantine, which includes all the basic necessities (e.g. a phone, food. water and prescription medications for pre-existing conditions) you’ll need.
    • Arranging for transportation straight from the airport to your place of quarantine – ideally, a private vehicle
    • Making arrangements to ensure you have food during your quarantine. Information about grocery and meal delivery is available on the International Student Virtual Community.
    • Ensuring you have a valid Canadian phone number and SIM card. Information about how to order a Canadian Sim Card from your home country is available on the International Student Virtual Community.
    • Completing Sheridan’s Quarantine plan, so we can ensure you are supported prior to your arrival and during your quarantine.
    • Securing a travel letter, if you are a returning student. Please email confirmationletters@sheridancollege.ca to request a travel letter after you have completed the Quarantine plan.
  • You may choose to quarantine:

    • In your rented apartment/house in Canada, provided you remain in your room as much as possible if you are sharing the apartment with others. Be sure to avoid quarantining in a shared room or in a home with vulnerable people, including the elderly or those with medical conditions. You may wish to review the Government of Canada’s quarantine guide for information about shared spaces while quarantining.
    • On Sheridan Residence, if you are living on Residence for the Winter 2021 semester.
    • In a hotel – several hotels in the Greater Toronto Area are offering special rates to Sheridan students who require them for quarantine. Please contact the hotels directly to arrange your stay and discuss food options.

    For additional support and resources to arrange your place of quarantine, check out the International Student Virtual Community, or our off-campus housing Quarantine Information page.

  • Please see the transportation guide on the International Student Virtual Community or the off campus housing website. Be sure to travel with enough cash to pay for a taxi if you need to take one.

  • You may only leave your place of quarantine to seek medical attention. Getting your COVID-19 swab test at an assessment centre is considered seeking medical attention.

  • Information about grocery and meal delivery is available on the International Student Virtual Community as well as the off-campus housing quarantine webpage.

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