H-wing Trafalgar campus

Information for International Students

In preparation for travel, please ensure you check the Government of Canada’s COVID-19: Travel, testing and borders page and Coronavirus disease (COVID-19): International students page for the latest information on restrictions and protocols for travel.

Below, you’ll find the answers to many frequently asked questions about immigration regulations, travel, and supports for international students. 

Registered Sheridan students can also log in to the International Student Virtual Community on SLATE for the latest tips, resources, and opportunities to connect with fellow international students. We also encourage you to read the Your Sheridan Weekly student newsletter each week for important updates and information (please check your Sheridan emails regularly).

Important note: We strive to provide you with accurate information. However, changes to immigration and travel rules and regulations can occur frequently and unexpectedly. Please follow the links provided within each answer and review the recommended resources to confirm that you have the most accurate and up-to-date answers.   

Immigration regulations, health insurance, study permits, support while studying, working part-time

  • Please review the Orientation to Ontario – O2O on the Settlement.org website. Click on the chat icon on the bottom right of the page to ask question. You may also attend the Suceeding@Sheridan Workshops. These workshops are open to all Sheridan students.

  • Yes. Sheridan is on the Government of Canada's Designated Learning Institutions list. This designation confirms our eligibility to welcome international students travelling to Canada. To learn more about the DLI designation, please visit the Immigration, Refugees and Citizenship Canada site.

  • Please visit the following webpages on the Immigration Refugees and Citizenship Canada (IRCC) website:  

    If you require further assistance, please book an appointment to speak with an international student immigration advisor

  • We recognize that international students face unique financial pressures during the pandemic. To help international students offset the cost of their studies, all new international students beginning their studies in the Fall 2022 or Winter 2023 semesters will receive an entrance scholarship ranging from $1,000 to $2,000.  We will notify students of their exact scholarship amount with their offer of admission. Students will receive the funds in two equal instalments issued early in the first and second terms of study (students must remain full-time in term two for the second instalment to be issued). 

    Additional scholarships, bursaries and academic awards for international students are posted on the international centre’s webpage and on myOTR

  • Please review the latest IRCC updates for international students. It is also recommended that you check the Border Information Services website for additional  information.

  • If you are eligible to work off-campus, you can work 20 hours per week while studying full-time. Please review the IRCC guidelines related to work. For additional questions regarding working as an international student please review this page from the IRCC.

    You may also make a virtual appointment or an in person appointment (Davis Campus, HMC Campus, Trafalgar Campus) with one of our international student advisors to learn more about your work authorization.

  • Please review the IRCC’s website to learn if you are eligible to work on campus or work off campus while studying part-time. For additional questions regarding working as an international student please review this page from the IRCC.

    You may also make a virtual appointment or an in person appointment (Davis Campus, HMC Campus, Trafalgar Campus) with one of our international student advisors to learn more about your work authorization.

  • Please review the IRCC website for information regarding working in Canada after you complete your program for information regarding working after your program has ended and working after you apply for a post-graduation work permit. For additional questions regarding working as an international student please review this page from the IRCC.

    You may also make a virtual appointment or an in person appointment (Davis Campus, HMC Campus, Trafalgar Campus) with one of our international student advisors to learn more about your work authorization.

  • You must apply to extend your study permit before it expires. Please review the IRCC website on extending your study permit.  

    For more information, please attend one of the weekly study permit extension immigration sessions that is led by one of our registered international student immigration advisors.  

    You may also make a virtual appointment or an in- person appointment (Davis Campus, HMC Campus, Trafalgar Campus) with an international student advisor to discuss the process. 

  • Please review the IRCC website for information regarding expired study permits. You may also make a virtual appointment or an in- person appointment (Davis Campus, HMC Campus, Trafalgar Campus) with one of our international student advisors to seek additional assistance.

  • A failing grade may not impact your study permit. However, it may affect your enrollment for future terms, which may impact future immigration plans. You may want to speak with a student advisor or your records specialist about how failing a course will impact future semesters.

    If you have to study part-time because you failed a course, it is important that you speak with an international student advisor virtually or in person (Davis Campus, HMC Campus, Trafalgar Campus about the implications of studying part-time as an international student. 

  • Please review the Guard.me website for contact information.

    General inquires by phone: 1-877-873-8447, seven days per week, 24 hours per day.

  • The Sheridan Health Centre has doctors, nurse practitioners and nurses who are seeing patients virtually. You may make an appointment at our health centre by calling (905) 459-7533, ext. 5153. If the Sheridan Health Centre is closed, you may use the mobileDOCTOR feature that is available through your Guard.me Health insurance. mobileDOCTOR is available 24 hours a day. You may also search for clinic near your home in Canada that accepts your health insurance through the guard.me website.

    Always remember to read your insurance policy carefully and contact guard.me to confirm what medical tests, treatments and or interventions are covered and the process for ensuring that your medical needs are covered by insurance.

  • Email askanadvisor@sheridancollege.ca to make an appointment. You may also use the private and confidential Keep.meSAFE student support app. Simply download the “my SSP App” from Google Play of the App Store and you can use this multilingual, real-time service any time of the day or night.

  • There are ways to get a Canadian phone number even before you arrive in Canada.

    You may wish to check out GoPhoneBox, a service that allows you to order a SIM card, which allows you to get a Canadian phone number in your home country before you travel to Canada. 

  • You can find information about estimated processing times on the IRCC website.

  • You may contact IRCC using their online web form for case-specific enquiries or call them at 1-888-242-2100.

  • Information from Immigration, Refugees and Citizenship Canada (IRCC) continues to change due to COVID-19. It is recommended that you refer to the IRCC website for updates and changes.

    Please also review the following helpful resources:

  • Please review the general Frequently Asked Questions page and the MyOTR page.  

    You can also email askanadvisor@sheridancollege.ca with your question. 
  • You may apply for an exception to obtain a refund as per Sheridan’s Fees Refund/Reversal of Charge Appeal Policy/Procedure for Students if you receive a visa refusal after the official refund deadline which is September 19, 2022 for the Fall term.

    If you receive a visa refusal after this date and wish to withdraw, you are required to: (1) complete the online withdrawal available in myStudent Centre, and (2) submit a copy of the refusal from IRCC to international@sheridancollege.ca. The Fee Refund Appeal Committee will then consider your request for a refund of tuition minus any non-refundable fees as per Paragraph 4.3.5 of the related Procedure (i.e. administrative fee of $200, health insurance fees, program kit fees, etc.).

    You will not receive academic credit for the term in which you receive a refund. The entrance scholarship, if awarded, will be reversed.

    The application and required documents must be received by Sheridan by the end of the term in order to be considered for a refund. The last day of the Fall term is December 16, 2022.

    To be clear, if you do not submit the application or related documents by the end of the term, or if you receive a refusal from IRCC after the end of the term, you will not be eligible to receive a refund for that term.

  • No deferrals can be done after September 19, 2022. However, you can request a partial refund from the Fall 2022 term (refer to the question above) and apply for a new term through your application portal. The admissions team will assess your application for a new offer.

    When you email the study permit refusal to international@sheridancollege.ca, you can request the refund to be held in your account and applied to future intake.

    Please note:

    • Once the new offer is issued, you'll be considered a candidate for the new semester, so all rules and regulations for the new semester will apply.
    • The refund policy for the new semester will take precedence. You won't be able to use the current semester's visa refusal letter to claim a refund for the new semester.

Travel to Canada

  • Sheridan is a designated learning institution (DLI) with an approved COVID-19 readiness plan in place for international students. Travel support letters are not required for Sheridan students. If you require confirmation of Sheridan’s status, please refer to the designated learning institutions list on the Government of Canada website.

    The Canadian government considers international student travel to Canada as non-discretionary. This means a student can travel to Canada even if the program is delivered 100% online provided the student has all required documentation to enter Canada.

    For new students, your Offer of Admissions, invoice and payment receipt(s) would confirm your student status.

    Returning students who require proof of enrollment can download or request the Enrolment Confirmation letters from the Sheridan Central portal. Please allow adequate time to process your request.

    Enrolment Confirmation letters are only available to enrolled students after the start of their first semester. 

    To avoid travel issues, students are advised to keep monitoring the travel requirements on the government website for international students such as vaccination, study permit/letter of introduction, and quarantine plans.

    New international students are encouraged to travel no earlier than four weeks (28 days) prior to the start of the term. If you arrive early in Canada before the start of your program, you should apply for additional medical insurance coverage. Early arrival is a onetime purchase only and cannot be purchased beyond your program start date. You can apply for insurance for up to four weeks prior to the start date of your program. For more information, visit guard.me website.

  • Before you making your travel arrangements, please check the IRCC website for the most accurate and up-to-date information on travelling to Canada.

    Students who wish to travel to Canada should note that, even if they fall under the guidelines provided on the Immigration, Refugees and Citizenship Canada (IRCC) website, this does not guarantee entry to Canada. A Canadian Border Services Agency (CBSA) officer will make a final decision on your eligibility to enter Canada when you arrive.


  • Before making your travel arrangements, please check the IRCC website for the most accurate and up-to-date information on travelling to Canada.

    Please read the general information on the IRCC website regarding which documents you should carry before you travel to Canada.

    Having all your documents does not guarantee entry to Canada. A Canadian Border Services Agency (CBSA) officer will interview you, review your documents and then make a final decision on your eligibility to enter Canada when you arrive.

  • Before making your travel arrangements, please check the IRCC website. Also, review the information on the Government of Canada’s COVID-19:Travel, testing, and borders page and COVID-19: Entering Canada requirements checklist for the most accurate and up-to-date information on travelling to Canada. You may also answer a few questions to check if you can enter Canada.  

    After you have made your travel plans, you must complete Sheridan’s My Travel and Quarantine Plans form and the Government of Canada's ArriveCAN App. These are mandatory requirements.

  • Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.

If you have any questions that have not been answered here, please connect with our International Admissions team for additional support and answers.

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