Statement regarding the Admissions email service notification
On the evening of March 6, 2023, more than 123,000 emails were generated and sent in error to some former prospective students and applicants, current students and alumni via Sheridan's cloud-based marketing platform when staff initiated a new process for contact renewal and maintenance. The error—which has since been addressed—was caused by an isolated technical glitch. At no point was anyone’s personal or private information compromised or released.
Sheridan became aware of the system error last night when it began to receive inquiries through its post-secondary contact centre. Sheridan then stopped all outbound communications from the platform and immediately began working with its support contractor to understand how and why the error occurred, and how to ensure it does not happen again. A notice was posted in the Sheridan Applicant Portal this morning, and Sheridan notified its community through its social media platforms earlier today.
Applicants for the 2023-24 academic terms are not impacted by this error and are advised to continue to monitor their applications in the Sheridan Applicant Portal. Anyone with questions about their current application should contact email@example.com.
A technical solution to the issue is now being tested for deployment and Sheridan is reaching out to all affected individuals directly.
Sheridan is deeply committed to the highest standards with respect to recruitment and admissions. We apologize for the inconvenience the error may have caused.
- Sheridan welcomes Mark Jones as new Dean of the Faculty of Animation, Arts & Design
- Sheridan named Canada’s top animation school for fifth consecutive year
- Sheridan partners with Halton and Peel Regions to strengthen child care workforce with new micro-credential
- Sheridan offers youth summer camps
- Sheridan to celebrate more than 6,200 graduates during 2023 Spring Convocation
Stories you may like
Supporting older adults with innovative immersive technologies
In collaboration with long-standing community partners, the Sheridan Centre for Elder Research (CER) explores innovative uses of immersive virtual reality (VR) technology in recreation programming for older adults.
The nature of things at Sheridan
Herbert Sinnock ensures growth stays in step with environment on campuses