Statement regarding the Admissions email service notification
On the evening of March 6, 2023, more than 123,000 emails were generated and sent in error to some former prospective students and applicants, current students and alumni via Sheridan's cloud-based marketing platform when staff initiated a new process for contact renewal and maintenance. The error—which has since been addressed—was caused by an isolated technical glitch. At no point was anyone’s personal or private information compromised or released.
Sheridan became aware of the system error last night when it began to receive inquiries through its post-secondary contact centre. Sheridan then stopped all outbound communications from the platform and immediately began working with its support contractor to understand how and why the error occurred, and how to ensure it does not happen again. A notice was posted in the Sheridan Applicant Portal this morning, and Sheridan notified its community through its social media platforms earlier today.
Applicants for the 2023-24 academic terms are not impacted by this error and are advised to continue to monitor their applications in the Sheridan Applicant Portal. Anyone with questions about their current application should contact firstname.lastname@example.org.
A technical solution to the issue is now being tested for deployment and Sheridan is reaching out to all affected individuals directly.
Sheridan is deeply committed to the highest standards with respect to recruitment and admissions. We apologize for the inconvenience the error may have caused.
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