Office Administration - Medical

  • Program Information
  • Learning Outcomes
  • Courses
  • Career Opportunities
  • Admission Requirements

Provide vital office support to health care professionals.

Sheridan’s two-year (16 months) Office Administration - Medical diploma program equips you with the skills you need to work productively in a busy health care office or setting. Your training will cover a broad range of topics including:

  • Medical office procedures
  • Medical terminology, anatomy and medicine
  • Medical e-billing and scheduling
  • Medical transcription and techniques
  • Employment preparation and supervisory management

The first year of study provides you with a foundation in basic administration skills you need to succeed in any office position. In your second year of medical administration coursework, you'll learn to use specialized medical software, OHIP billing, electronic calendaring and scheduling, and communication software applications.

Learning in this program includes:

  • Specialized administrative support to medical professionals.
  • Producing accurate medical documents using a variety of specialized medical software applications.
  • OHIP billing information electronically.
  • Research on the Internet.
  • Scheduling and task coordination skills.
  • Essential interpersonal skills.
  • Customer service skills through simulated patient encounters.
  • Written and oral communication skills.

Field Placement Opportunity

If you have successfully completed the first three terms of this program and have met a prescribed grade point average, you have the option of choosing either a Medical Simulation course or Field Placement (two days per week). Either option prepares you for entry-level administrative support in a medical office or setting. This is an excellent opportunity to gain work experience and to evaluate different career paths

Enhanced Learning Through Mobile Computing

Sheridan’s advanced mobile computing teaching environment gives you 24/7 access to the course materials and software applications used in class. Using your personal laptop computer, you can perform class activities, complete assignments, and e-communicate with your professors and classmates. Mobile computing gives you freedom and flexibility that lead to greater learning.

The Medical Office Administration program is located at the Davis Campus in Brampton, Ontario.

  • Apply scheduling, task coordination, and organizational skills to facilitate the completion of tasks and to meet deadlines in the medical environment.
  • Establish and maintain data management systems to organize electronic and paper records for the medical environment.
  • Coordinate the organizing, processing and responding to electronic and paper communications to facilitate the flow of information in the medical environment.
  • Produce accurate financial and billing records for the medical environment within a specified time frame by compiling information and using appropriate software.
  • Produce accurate medical correspondence and report by a specified deadline using available computer technology as well as by applying recording, editing and language skills.
  • Use effective interpersonal skills in the workplace to assist the completion of individual and team tasks and to promote the image of the organization.
  • Troubleshoot and show initiative in the creation and production of accurate, organized medical documents within a specified time frame.
  • Provide technical support and training related to computer software to others in the medical environment as required.
  • Use the Internet and its tools in a medical environment to enhance communication and business opportunities.
  • Demonstrate administrative skills to enhance the effective operation of the workplace.


COMM 19599 Business English 3
APPL   19730 Word Processing Applications 3
OADM  17545 Professional Presentations
OADM 18823 Document Processing and Proficiency 3
OADM 18263 Medical Administrative Procedures 1
OADM  14857
Medical Terminology 1



OADM  29798
Medical E-Billing and Scheduling
COMM 12423 Business Communication 3
OADM 29599 Advanced Document Processing 3
PHAR  20001 Medical Terminology 2
APPL  10036
Spreadsheet Essentials
GENED General Education



TBA Medical Administrative Procedure 2
OADM  24998
Medicine for Office Administrators
TBA Health Information Management
APPL  26783
Desktop Publishing
FLPL   23921 Workplace Preparation 3
HUMN 16693G
Human Relations



OADM  28823
Financial Office Management
MGMT 24885
Supervisory Management
OADM  20261 Medical E-Transcription 3
TBA Project Management for Office Administrators
GNED General Education Elective 3

Plus one of the following:
FLPL   28263 Field Placement 4
OADM 26220 Administrative Simulation 4


Note: Courses subject to change.

Sheridan — where employers look for outstanding hires.

When you graduate from this medical administration diploma program, you’ll be prepared to take an entry-level position in a health care facility or medical office. Currently, there are an estimated 1,339 potential medical employers, excluding dental offices, in the Halton/Peel regions.1

 Graduates of this program typically pursue employment in the following fields:

  • Agencies/Institutions
  • Health care organizations
  • Hospitals
  • Doctor’s offices or clinics

 “The Medical Office Administration program was my passage to a new life. With the guidance of the amazing teachers, along with the program curriculum, I was able to apply what I learned at school in the real world… Thank you Sheridan College and all my professors … I am forever grateful."
Lisa Belmonte, Medical Office Administrator/Transcriptionist, The Plastic Surgery Clinic, Mississauga

Source: Medical Re-instatement Proposal, Sheridan College, 2008 

More Information:
Lisa Mendez Academic Adviser (Medical) Davis Campus
Phone: 905-459-7533, x5663

Program Eligibility

Ontario Secondary School Diploma or equivalent, including these required courses:
  • One English, Grade 12 (ENG4C or ENG4U)


Mature student status. (See "Admissions" section for details.)

Applicant Selection

Eligible applicants are selected on the basis of previous academic achievement (the average of their six highest senior-level credits, including required courses). Although not a requirement, Grade 12 mathematics or equivalent and basic computer skills are recommended.

Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.

Admission at an Advanced Level (Direct Entry)

Admission at an advanced level into Year 2 (Term 3) is available to applicants with:
  • Appropriate postsecondary education in office administration.
  • Prior Learning Assessment and Recognition (PLAR) process.
  • Advanced standing or transfer of relevant credits earned at another recognized postsecondary institution.

*Course duration for September starts is 2 academic years. Course duration for January starts is 16 months continuous.

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