Teaching & Research Interests
Scholarship, Research & Creative Activities
Karen became an Associate Dean in the Pilon School of Business in January 2020. Prior to this role, she was a professor teaching various classes which included Sales Account Management, CRM, and Management & Leadership. In addition to teaching, she also held the role of a program coordinator and participated in a number of committees and activities including the Ontario Colleges Marketing Competition as an Event Coach
Karen graduated from Ryerson University with a Bachelor of Business Management Degree and a Marketing & Retail Diploma. She successfully completed the Queen’s University Advanced Executive Certificate in General Management and has her MBA from the Edinburgh Business School through Heriot-Watt University.
With over 25 years of experience in both entrepreneurial and large enterprise organizations, Karen has held a variety of positions across multiple disciplines including Client Services, Project Management, Marketing & Sales, Operations, and Technology.
As a Director at Bell Canada, she gained extensive knowledge running Call Centers, Sales & Service Operations, and Project Management teams. Karen led the creation of an Emerging Technologies team that focused on the design and implementation of complex Contact Centre and IP Telephony applications for the enterprise business market. The team was selected by Cisco Systems to be the first Canadian distributor to participate in their Partner Enablement Process as a result of the IP Telephony expertise built within her team.
Karen was partner/owner of Exceleration Business Performance where she provided strategy and project management services for marketing and sales-focused campaigns. Clients included McDonald's, Psion Teklogix, CX Interactive, Aliant, Westcon Group, and the Chamber Music Society of Mississauga.
She was also Vice-President Client Delivery for DECOSTA Marketing leading teams that included Project Management, Graphic Design, Animation, and Web Development. She focused on the execution of marketing and communications plans for a variety of clients including Sony PlayStation, YMCA of Canada, Blistex, Primus Business Services, INC. & Fast Company Magazine and Shaklee Corp.