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Provide vital office support to health care professionals

Sheridan’s two-year (16 months) Office Administration–Medical diploma program equips you with the skills you need to work productively in a busy health care office or setting. Your training will cover a broad range of topics including:
  • Medical office procedures
  • Medical terminology, anatomy and medicine
  • Medical e-billing and scheduling
  • Medical transcription and techniques
  • Employment preparation and supervisory management
During your first year, you'll receive foundational training in office software applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Access) and general office skills. In your second year of medical administration coursework, you'll learn to use specialized medical software, OHIP billing, electronic calendaring and scheduling, and communication software applications.

By the time you graduate from the Medical Office Administration program, you'll be able to:
  • Provide specialized administrative support to medical professionals
  • Produce accurate medical documents using a variety of specialized medical software applications
  • Record OHIP billing information electronically
  • Conduct research on the Internet
  • Apply scheduling and task coordination skills
  • Demonstrate essential interpersonal skills
  • Develop customer service skills through simulated patient encounters
  • Display excellent written and oral communication skills

Field Placement Opportunity

During Term 4 of your medical administration program, you'll have an option to participate in either a Medical Simulation course or Field Placement (two days per week) course. Either option prepares you for entry-level administrative support in a medical office or setting. This is an excellent opportunity to gain work experience and to evaluate different career paths

Enhanced Learning Through Mobile Computing

Sheridan’s advanced mobile computing teaching environment gives you 24/7 access to the course materials and software applications used in class. Using your personal laptop computer, you can perform class activities, complete assignments, and e-communicate with your professors and classmates. Mobile computing gives you freedom and flexibility that lead to greater learning.

The Medical Office Administration program is located at the Davis Campus in Brampton, Ontario.

  • Apply scheduling, task coordination, and organizational skills to facilitate the completion of tasks and to meet deadlines in the medical environment.
  • Establish and maintain data management systems to organize electronic and paper records for the medical environment.
  • Coordinate the organizing, processing and responding to electronic and paper communications to facilitate the flow of information in the medical environment.
  • Produce accurate financial and billing records for the medical environment within a specified time frame by compiling information and using appropriate software.
  • Produce accurate medical correspondence and report by a specified deadline using available computer technology as well as by applying recording, editing and language skills.
  • Use effective interpersonal skills in the workplace to assist the completion of individual and team tasks and to promote the image of the organization.
  • Troubleshoot and show initiative in the creation and production of accurate, organized medical documents within a specified time frame.
  • Provide technical support and training related to computer software to others in the medical environment as required.
  • Use the Internet and its tools in a medical environment to enhance communication and business opportunities.
  • Demonstrate administrative skills to enhance the effective operation of the workplace.

CODE TITLE CREDITS
 
POFAL – OFFICE ADMINISTRATION–MEDICAL*
TERM 1
COMM19599 Business English 1 3
APPL19730 Word Processing Applications 3
APPL16367 Spreadsheet and Presentations 3
OADM18823 Document Processing and Proficiency 3
OADM19402 Office Administration Studies 3
GNED General Education Elective 3
 
Total: 18
 
TERM 2
APPL17028  Integrated Office Applications 3
COMM23431 Business English 2 3
OADM29599 Advanced Document Processing 3
MATH12115 Business Math Applications 3
ACCG15910 Accounting 3
OADM18263 Medical Office Procedures 3
 
Total: 18
 
TERM 3
OADM29798 Medical E-Billing and Scheduling 3
OADM14857 Medical Terminology for Office Administrators 3
OADM17198 Medical Documents and Techniques 3
 MGMT24885 Supervisory Management 3
FLPL23921 Workplace Preparation 3
HEAL13428G Health Awareness 3
 
Total: 18
 
TERM 4
OADM24998 Medicine for Office Administrators 3
PHAR20001 Pharmacology and Advanced Medical Terminology 3
OADM20261 Medical E-Transcription and Techniques 3
APPL26783     Desktop Publishing 3
GNED General Education Elective 3
 
Plus one of the following:
FLPL28263 Field Placement 4
OADM26220 Administrative Simulation 4
 
Total: 19

Note: Courses subject to change.

Sheridan — where employers look for outstanding hires. When you graduate from this medical administration diploma program, you'll be fully prepared to take an entry-level position in a health care facility or medical office. Currently, there are an estimated 1,339 potential medical employers, excluding dental offices, in the Halton/Peel regions.1 Potential employers include such organizations as:

  • Agencies/Institutions
    • Victorian Order of Nurses
    • Sheridan College Athletic and Physiotherapy Centre
    • Sheridan College Health Centre
  • Health care organizations
    • Heart House Hospice
    • Extendicare
    • Canadian Home Health Care Inc.
  • Hospitals
    • Credit Valley Hospital
    • Halton Health Care
    • Sick Kids Hospital
    • Trillium Health Centre
    • William Osler Health Centre 
  • Doctor’s offices or clinics
    • Queen Square Doctors
    • Oakview Fertility Centre
    • The Oakville Endoscopy Centre
    • The Plastic Surgery Clinic
  • Corporations
    • AssessMed Inc.
    • Hoffmann-La Roche Ltd.
    • Vital Aire Healthcare

 “The Medical Office Administration program was my passage to a new life. With the guidance of the amazing teachers, along with the program curriculum, I was able to apply what I learned at school in the real world… Thank you Sheridan College and all my professors … I am forever grateful.”

Lisa Belmonte, Medical Office Administrator/Transcriptionist,
The Plastic Surgery Clinic, Mississauga

Source: Medical Re-instatement Proposal, Sheridan College, 2008 

PROGRAM ELIGIBILITY

 
Ontario Secondary School Diploma or equivalent, including these required courses:

  • One English, Grade 12 (ENG4C or ENG4U)

or

Mature student status. (See "Admissions" section for details.)

APPLICANT SELECTION

 
Eligible applicants are selected on the basis of previous academic achievement (the average of their six highest senior-level credits, including required courses). Although not a requirement, Grade 12 mathematics or equivalent and basic computer skills are recommended.

Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.

ADMISSION AT AN ADVANCED LEVEL (DIRECT ENTRY)


Admission at an advanced level into Year 2 (Term 3) is available to applicants with:

  • Appropriate postsecondary education in office administration
  • Prior Learning Assessment and Recognition (PLAR) process
  • Advanced standing or transfer of relevant credits earned at another recognized postsecondary institution

*Course duration for September starts is 2 academic years. Course duration for January starts is 16 months continuous.
 


Program Offerings

Program Details

Faculty:
Faculty of Business
Program Code:
POFAM
Duration:
2 Year Regular or 16 months continuous* (POFAM)
Designation:
Ontario College Diploma
Campus:
Davis Campus
Start:
September, January